The package TemplateX extends the possibility to administrate template's fields for recipients (“To”, “CC” and “BCC”) in the standard OTRS. It also extends the standard OTRS with the possibility to define a ticket state within a template for answering or forwarding a message.
The module is one of our community (= free) modules and can be dowanload here: http://www.cape-it.de/download-modules
If you have any questions, feedback or hints, just contact me via e-mail (info @ cape-it.de)
Thanks in advance!