ITSM-CIAttributeCollection for OTRS 4 ready to download

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brann
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ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby brann » 04 Mar 2015, 12:37

Hi,

we've published ITSM-CIAttributeCollection for OTRS 4 today and you can download it for free from our website:
http://www.cape-it.de/en/download/free- ... dules.html

If you have any hints or improvement suggestions, please contact us anytime.

Enjoy! :)

Anna

pgold30
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby pgold30 » 19 May 2015, 21:04

Hi there ! thank you for this add on, have u try it on otrs 4.0.7? need this to link CI --> services , thanks

RStraub
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby RStraub » 21 Jul 2015, 12:19

brann wrote:If you have any hints or improvement suggestions, please contact us anytime.


We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

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tto
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby tto » 22 Jul 2015, 11:37

RStraub wrote:
brann wrote:If you have any hints or improvement suggestions, please contact us anytime.


We noticed that you are not able to search over attributes of CIs that are of type "CIClassReference". The search always returns all values and does not filter for the search string.


That's a known (and intented) behaviour and will be configurable in one of the next releases. However, this behaviour was explicitely wanted by some customers which contributed financially to this extension. So right now it's doing what it's supposed to do :-).

regards, T.
--
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Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
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RStraub
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby RStraub » 22 Jul 2015, 11:41

Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters ?

Thank you for your prompt response !
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

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tto
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby tto » 22 Jul 2015, 11:44

RStraub wrote:Oh wow, that's interesting. Do you mind explaining the use-case where one would call a search and then ignore the search parameters


they just wanted it that way - that's it.

EDIT:

no wait - they used an extension which allows searching for identically named CI-attributes over multiple CI-classes. The difference between the attributes was that they refered to different ci classes. So searchin over all was the easiest and accepted solution.
--
KIX 17.x (fork of OTRS)
Professional KIX-, or OTRS-integration, development and consulting by c.a.p.e. IT - http://www.cape-it.de
For questions and hints regarding KIX(4OTRS) please go to https://forum.kixdesk.com/
Bei Fragen und Hinweisen zu KIX(4OTRS) bitte an https://forum.kixdesk.com/ wenden.

RStraub
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Posts: 2049
Joined: 13 Mar 2014, 09:16
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Re: ITSM-CIAttributeCollection for OTRS 4 ready to download

Postby RStraub » 22 Jul 2015, 12:00

Much obliged.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS


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