I've just uploaded a new module to OPAR: ToolBarTicketEscalated
In standard OTRS a icon for the escalation view is shown (when configured). This icon is shown even when no ticket is escalated. And when tickets are escalated the number of escalated tickets is not shown.
This add-on adds a new module to show that icon with a different behaviour:
The icon is shown only when tickets are escalated (like the icons for your locked tickets) and the number of escalated tickets is shown.
.opm: http://opar.perl-services.de/bin/index. ... tEscalated
The development of this module was sponsored by Nureg (http://nureg.de). Thanks!