ArticleCopyMoveDelete for OTRS 3.0

Moderator: tto

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 04 Jan 2012, 15:00

For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.html

Function: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.

Alexander Halle
OTRS superhero
Posts: 296
Joined: 04 Jul 2010, 17:49
OTRS Version?: 3.1.x
Real Name: Alexander Halle
Company: radprax MVZ GmbH
Location: Wuppertal
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby Alexander Halle » 05 Jan 2012, 10:12

Excellent, thanks!

OPAR link of this module: http://opar.perl-services.de/bin/index. ... MoveDelete

I'd like to hear comments of users, who are trying this very useful function out.
Alexander Halle
System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 05 Jan 2012, 10:30

Thank you, Alexander. We upload our developed additional modules in our download area and additionally at OPAR. In our download area, you'll find the link to OPAR as well.
:)
We try to contribute to the community as best as we can.

In advance, many thanks for every kind of feedback related to the module ArticleCopyMoveDelete.

UweB
OTRS wizard
Posts: 102
Joined: 25 Oct 2011, 10:20
OTRS Version?: 3.10

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby UweB » 06 Jan 2012, 11:14

brann wrote:For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.html
Function: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.


Hello,

can I change the content in an articel with this modul?

Thanks und Greeting
Echt: OTRS-Version 3.0.10 auf Windows
Test: OTRS-Version 3.2.1 auf Windows

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 06 Jan 2012, 11:28

If you have an article that belongs to more than one ticket, you can copy it to these related tickets.
If you have an article that is listed in a "wrong" ticket (false matching of article and ticket), you can move the article from the "wrong" ticket to the "right" ticket --> you match articles and tickets correctly.
If you have an article that should be deleted from a ticket, you can delete it.

These are functions of the ArticleCopyMoveDelete module.

Changing content is possible, but not with ArticleCopyMoveDelete. This function is included within KIX4OTRS 4.0 that is available for free in our download area. KIX4OTRS is an extended add-on to OTRS and it includes some additional functionalities and improvements.
http://www.cape-it.de/current-kix4otrs.html

If you have further questions, don't hesitate to contact us. :)

Hazet
OTRS superhero
Posts: 386
Joined: 19 Feb 2009, 12:05
OTRS Version?: 5.0.9
Real Name: Harald Zahn
Company: Klinikum Augsburg
Location: Augsburg

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby Hazet » 13 Feb 2012, 16:08

I have an Installation-Problem here:
Package not correctly deployed.
Looking in the details tells me, that
- CHANGES_articlecopymovedelete
- ArticleCopyMoveDelete.sopm
are not installed. Any idea?

OTRS 3.0.11, Ubuntu 10.04LTS Server, mySQL
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5

Hazet
OTRS superhero
Posts: 386
Joined: 19 Feb 2009, 12:05
OTRS Version?: 5.0.9
Real Name: Harald Zahn
Company: Klinikum Augsburg
Location: Augsburg

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby Hazet » 20 Feb 2012, 12:19

OK, got it installed now. I had an permission-problem in $OTRS_HOME. It was not writable for the Webserver User (www-data).
But:
I still don't find how to get it work. No additional Button. I changed the owner of an Ticket. I am in the group users and also admin (what should be not necessary in the default). Any Ideas?
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 15 May 2013, 10:11

Hello,

some weeks ago, we published the free community module ArticleCopyMoveDelete also for further OTRS versions (currently for 3.2). You can download them for free online here:
http://www.cape-it.de/free-otrs-communi ... dules.html

You can found there further free community modules we have been developing. We announce the releases via newsletter and social media (among all twitter, google+, facebook), so follow us, if you wish to get the info :)

Thank you in advance for your feedback!

Greetings, Anna

Giulio Soleni
OTRS superhero
Posts: 389
Joined: 30 Dec 2010, 14:35
OTRS Version?: 5.0.x and 4.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby Giulio Soleni » 21 Feb 2015, 21:21

Hi,
I have installed ArticleCopyMoveDelete-1.3.1.opm on OTRS 3.3.11 on command line with otrs.PackageManager.pl and at the end of the installation process I got this error:

Code: Select all

ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.18.1 OS: linux Time: Sat Feb 21 12:56:55 2015

 Message: Module var/packagesetup/ArticleCopyMoveDelete.pm not found/could not be loaded!

 Traceback (2274):
   Module: (eval) (OTRS 3.3.11) Line: 16
   Module: Kernel::System::Package::_Code (OTRS 3.3.11) Line: 2552
   Module: Kernel::System::Package::PackageInstall (OTRS 3.3.11) Line: 569
   Module: ./otrs.PackageManager.pl (unknown version) Line: 359


I got the same error on 4 different OTRS systems...

However apparently the addon seems to be correctly installed (at least from Package Manager window in the Admin web console) and it works fine.
Is it something I should be worried about?

Thank you very mutch in advance.

Giulio
OTRS 5.0.x on CentOS 6.9 with MySQL 5.6 database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 04 Mar 2015, 13:55

Hi,

this incident does not influence the function of the module, so the module works correctly, therefore, we don't plan any bugfix release.

Regards,
Anna

User avatar
elitt
OTRS expert
Posts: 66
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby elitt » 19 Mar 2015, 18:27

Hi !

Is there any release for OTRS 4.0.6 ?
The ArticleCopyMoveDelete module seems to fit exactly my agents' needs for moving articles from ticket to another.

Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby brann » 25 Mar 2015, 13:35

We will publish ArticleCopyMoveDelete + DynamicFieldRemoteDB for OTRS 4 this week.

User avatar
elitt
OTRS expert
Posts: 66
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby elitt » 27 Mar 2015, 12:06

Thank you !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

User avatar
brann
OTRS wizard
Posts: 115
Joined: 14 Nov 2011, 10:11
OTRS Version?: 3.3.x
Real Name: Anna Brakoniecka
Company: c.a.p.e. IT GmbH
Contact:

Re: ArticleCopyMoveDelete for OTRS 4

Postby brann » 01 Apr 2015, 11:18

Hello,

as promised, we've published the following modules for OTRS 4 last days:

    ArticleCopyMoveDelete 4.0.0
    DynamicFieldRemoteDB 1.3.0

www.cape-it.de/download-modules

Enjoy! :)

DanielBaehr
OTRS newbie
Posts: 5
Joined: 23 Sep 2014, 16:38
OTRS Version?: 4.0.0

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby DanielBaehr » 04 May 2016, 10:38

Hi there,

we are planning to upgrade to OTRS 5 - is there a chance to get this module for the current release?

Thank you in advance

User avatar
elitt
OTRS expert
Posts: 66
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby elitt » 11 May 2016, 16:46

Same question.
We are preparing our new server in order to move to OTRS 5. Having this module working may be useful for my agents. :D
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

klopfa10
OTRS newbie
Posts: 20
Joined: 22 Jul 2015, 15:38
OTRS Version?: OTRS 5.0.11
Real Name: Tobias

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby klopfa10 » 02 Jun 2016, 09:31

Hi,

is there some new info on this?
Will there be a new version for OTRS5 ?

Thank you
OTRS 5.0.11 with KIX4OTRS 8.0.6

User avatar
elitt
OTRS expert
Posts: 66
Joined: 08 Jan 2015, 17:01
OTRS Version?: 5.0.10
Real Name: Egareg JAOUEN
Company: Elitt

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby elitt » 14 Jun 2017, 10:22

This module is working well on my OTRS v5.
I installed the v4 module and I haven't noticed any complain.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database

reneeb
OTRS guru
Posts: 4337
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

Re: ArticleCopyMoveDelete for OTRS 3.0

Postby reneeb » 16 Jun 2017, 12:17

Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de


Return to “Patches / Modules”

Who is online

Users browsing this forum: No registered users and 1 guest

cron