ArticleCopyMoveDelete for OTRS 3.0

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brann
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ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.html

Function: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.
Alexander Halle
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by Alexander Halle »

Excellent, thanks!

OPAR link of this module: http://opar.perl-services.de/bin/index. ... MoveDelete

I'd like to hear comments of users, who are trying this very useful function out.
Alexander Halle System: OTRS 3.1.x, Ubuntu 10.04.x LTS, MySQL 5.1.x, Apache 2.2.x
OTRS Community Links: User Meetings, Projects
brann
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

Thank you, Alexander. We upload our developed additional modules in our download area and additionally at OPAR. In our download area, you'll find the link to OPAR as well.
:)
We try to contribute to the community as best as we can.

In advance, many thanks for every kind of feedback related to the module ArticleCopyMoveDelete.
UweB
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by UweB »

brann wrote:For the framework OTRS 3.0, we developed ArticleCopyMoveDelete. It's already included in the KIX4OTRS 4.0. Due to a special community wish, we extracted it into a single module package.
It's available here for free: http://www.cape-it.de/additional-modules.html
Function: You can set a circle of persons (due to the group/function matching within your OTRS), who are allowed to copy, move and delete single articles.
Please be careful what you change within articles and who gets the special permission to act this way.
Hello,

can I change the content in an articel with this modul?

Thanks und Greeting
Echt: OTRS-Version 3.0.10 auf Windows
Test: OTRS-Version 3.2.1 auf Windows
brann
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

If you have an article that belongs to more than one ticket, you can copy it to these related tickets.
If you have an article that is listed in a "wrong" ticket (false matching of article and ticket), you can move the article from the "wrong" ticket to the "right" ticket --> you match articles and tickets correctly.
If you have an article that should be deleted from a ticket, you can delete it.

These are functions of the ArticleCopyMoveDelete module.

Changing content is possible, but not with ArticleCopyMoveDelete. This function is included within KIX4OTRS 4.0 that is available for free in our download area. KIX4OTRS is an extended add-on to OTRS and it includes some additional functionalities and improvements.
http://www.cape-it.de/current-kix4otrs.html

If you have further questions, don't hesitate to contact us. :)
Hazet
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by Hazet »

I have an Installation-Problem here:
Package not correctly deployed.
Looking in the details tells me, that
- CHANGES_articlecopymovedelete
- ArticleCopyMoveDelete.sopm
are not installed. Any idea?

OTRS 3.0.11, Ubuntu 10.04LTS Server, mySQL
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5
Hazet
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by Hazet »

OK, got it installed now. I had an permission-problem in $OTRS_HOME. It was not writable for the Webserver User (www-data).
But:
I still don't find how to get it work. No additional Button. I changed the owner of an Ticket. I am in the group users and also admin (what should be not necessary in the default). Any Ideas?
Produktiv: OTRS 5.0.9 , (ITSM 5.0.10) unter Ubuntu 14.04, mysql 5.5
Test: OTRS 5.0.8 , (ITSM 5.0.8), KIX unter Ubuntu 14.04, mysql 5.5
brann
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

Hello,

some weeks ago, we published the free community module ArticleCopyMoveDelete also for further OTRS versions (currently for 3.2). You can download them for free online here:
http://www.cape-it.de/free-otrs-communi ... dules.html

You can found there further free community modules we have been developing. We announce the releases via newsletter and social media (among all twitter, google+, facebook), so follow us, if you wish to get the info :)

Thank you in advance for your feedback!

Greetings, Anna
Giulio Soleni
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by Giulio Soleni »

Hi,
I have installed ArticleCopyMoveDelete-1.3.1.opm on OTRS 3.3.11 on command line with otrs.PackageManager.pl and at the end of the installation process I got this error:

Code: Select all

ERROR: OTRS-otrs.PackageManager.pl-10 Perl: 5.18.1 OS: linux Time: Sat Feb 21 12:56:55 2015

 Message: Module var/packagesetup/ArticleCopyMoveDelete.pm not found/could not be loaded!

 Traceback (2274):
   Module: (eval) (OTRS 3.3.11) Line: 16
   Module: Kernel::System::Package::_Code (OTRS 3.3.11) Line: 2552
   Module: Kernel::System::Package::PackageInstall (OTRS 3.3.11) Line: 569
   Module: ./otrs.PackageManager.pl (unknown version) Line: 359
I got the same error on 4 different OTRS systems...

However apparently the addon seems to be correctly installed (at least from Package Manager window in the Admin web console) and it works fine.
Is it something I should be worried about?

Thank you very mutch in advance.

Giulio
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
brann
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

Hi,

this incident does not influence the function of the module, so the module works correctly, therefore, we don't plan any bugfix release.

Regards,
Anna
elitt
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by elitt »

Hi !

Is there any release for OTRS 4.0.6 ?
The ArticleCopyMoveDelete module seems to fit exactly my agents' needs for moving articles from ticket to another.

Thanks !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
brann
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by brann »

We will publish ArticleCopyMoveDelete + DynamicFieldRemoteDB for OTRS 4 this week.
elitt
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by elitt »

Thank you !
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
brann
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Re: ArticleCopyMoveDelete for OTRS 4

Post by brann »

Hello,

as promised, we've published the following modules for OTRS 4 last days:
  • ArticleCopyMoveDelete 4.0.0
    DynamicFieldRemoteDB 1.3.0
www.cape-it.de/download-modules

Enjoy! :)
DanielBaehr
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by DanielBaehr »

Hi there,

we are planning to upgrade to OTRS 5 - is there a chance to get this module for the current release?

Thank you in advance
elitt
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by elitt »

Same question.
We are preparing our new server in order to move to OTRS 5. Having this module working may be useful for my agents. :D
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
klopfa10
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by klopfa10 »

Hi,

is there some new info on this?
Will there be a new version for OTRS5 ?

Thank you
OTRS 5.0.11 with KIX4OTRS 8.0.6
elitt
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by elitt »

This module is working well on my OTRS v5.
I installed the v4 module and I haven't noticed any complain.
OTRS v5.0.10 on Fedora25 with posgreSQL 9.4.9 database
reneeb
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Re: ArticleCopyMoveDelete for OTRS 3.0

Post by reneeb »

Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
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