Free extensions for OTRS 3.0 (KIX4OTRS)

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brann
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Free extensions for OTRS 3.0 (KIX4OTRS)

Postby brann » 24 Nov 2011, 16:19

I wrote it already in German yesterday, because there were some questions related to the additional free features for OTRS. André asked me to write it down in English, so here we go:

KIX4OTRS is an extended extension for OTRS. KIX4OTRS is free and Open Source like OTRS, too. capeIT has been developing KIX based on requests from (customer) projects and community and publishes KIX as a bundle of additional features and improvements for OTRS. KIX4OTRS 4.0 requires OTRS 3.0. More about it (in English): http://www.cape-it.de/product-kix4otrs.html

Some main additional KIX4OTRS-specific features are:
- ergonomic, structured navigation and handling through Tabbed Browsing
- easy configuration of workflows
- Quick-Tickets = ticket templates with already pre-defined matching of specified fields like ticket type, queue, text body, etc.
- flexible text modules (text templates for answering mails, documentation within agent or customer notes or while documenting a phone call)
- One-Click-Link for displaying CIs of a matched customer
- tree-like displaying of services and queues (better overview about the structure)
- easy and strucktured integration of data within additional tabs
- automatic import & sync of inventory data (f.e. possible while using opsi)
- possible integration of Nagios, Icinga, CTI, Wikis, etc.
- extended customer information board for getting a quick overview about all data related to a customer
- possible: editing/re-moving/deleting articles within a ticket

You can download KIXCore and KIX4OTRS for free and install it within the package management of the classic OTRS:
http://www.cape-it.de/current-kix4otrs.html
http://opar.perl-services.de/bin/index. ... hor/CAPEIT

We hope you like it and thank you in advance for your feedback and new ideas.
If there are any questions about it, pls contact me/us (capeIT)

regards, Anna

catweazle
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby catweazle » 16 Feb 2012, 14:32

What about OTRS 3.1? Are you going to release a adapted Version of KIX4OTRS too?
1: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
2: Test: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
3: Test-2: OTRS 3.3.x + Support + MasterSlave @ CentOS 6.5 , MySQL (iphone, idoit-trash)

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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby yuri0001 » 16 Feb 2012, 17:55

And what about standalone module/extension that displayed CI`s matched to current customer in ticket zoom view as it done in whole KIX4OTRS :?
Best regards Yuri Kolesnikov
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OTRS 5.0.14, ITSM 5.0.14(test)

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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby sameer666 » 20 Feb 2012, 13:09

how does one-click-link works or how to enable it, as it seem i have installed kix4otrs but in customer information CI is not show when i open a new ticket.


Any help will be much appreciated

thanks

yuri0001
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby yuri0001 » 21 Feb 2012, 08:32

Does your customer have any CI`s as owner & operational? In this case the link should be visible
Best regards Yuri Kolesnikov
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby kitzingmarko » 21 Feb 2012, 18:58

catweazle wrote:What about OTRS 3.1? Are you going to release a adapted Version of KIX4OTRS too?


+1
Produktives OTRS:
  • OTRS 3.0.11
  • Support 1.2.8
Test OTRS:
  • OTRS 3.1.1
  • ITSM 3.1.1
  • FAQ 2.1.1
  • Support 1.3.2

sameer666
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby sameer666 » 22 Feb 2012, 06:56

+1

JanD
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby JanD » 12 Mar 2012, 11:21

catweazle wrote:What about OTRS 3.1? Are you going to release a adapted Version of KIX4OTRS too?


I know there has been changed a lot beyond the surface, but I would like to see a version for OTRS 3.1 of KIX, too!
bei uns im Einsatz: OTRS: 2.3.4, OTRS: 2.4.9 (CiCS), OTRS: 3.0.17, OTRS: 3.1.11
OS: SLES 11.2
Apache 2/MySQL 5/Perl (5.10)

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brann
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby brann » 12 Mar 2012, 15:12

We will publish a KIX4OTRS version for OTRS 3.1, but there is no fix release date up to now.
Up to now, we published KIX4OTRS for almost all OTRS versions: http://www.cape-it.de/all-versions.html

msiever
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby msiever » 22 Mar 2012, 15:11

I would love to see this with Otrs 3.1 <3
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brann
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby brann » 22 Mar 2012, 17:32

As I already wrote: We will publish a KIX4OTRS version for OTRS 3.1, but there is no fix release date up to now.
If you wish, you can subscribe to our newsletter (in German or English) and get the information via mail. :)
In such case, please send us a short email at info@cape-it.de
Greetings, Anna

catweazle
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby catweazle » 29 Mar 2012, 10:40

Maybe freezing your OTRS to Version 3.0 by using KIX4OTRS might be not such a good idea...
1: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
2: Test: OTRS 3.1.21 + Support + MasterSlave @ CentOS 6.5 , MySQL
3: Test-2: OTRS 3.3.x + Support + MasterSlave @ CentOS 6.5 , MySQL (iphone, idoit-trash)

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brann
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KIX4OTRS 4.1 available to download

Postby brann » 10 May 2012, 15:11

During the CeBIT 2012, we have presented KIX4OTRS 4.1 and we got a very good feedback related to the version.
From now on, it's available for free to download:

Our Download Area: http://www.cape-it.de/current-kix4otrs.html
OPAR: http://opar.perl-services.de/bin/index. ... hor/CAPEIT

Additionally, we would like to inform you that the support and maientance for KIX4OTRS 3.5, KIX4UCS 1.1 and KIXbox 1.1 as well as older versions have ended.

More information about it: http://www.cape-it.de/news-en.html

se-mh
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby se-mh » 11 May 2012, 08:54

So this version is still not usable in OTRS3.1?

Is there an idea, when you will be releasing the 3.1 capable version?
Ticket-System
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- CentOS 6.6
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KIX4OTRS for OTRS 3.1

Postby brann » 05 Sep 2012, 09:23

The new KIX4OTRS 4.2 is compatible with the OTRS 3.1 and immediately free to download. The security patch for the OTRS framework 3.x has been fixed for KIX4OTRS 4.0 to 4.2.

With the new version, you get the already known improvements of the user interface, quick tickets and text modules. The CMDB features – crucial for the IT service – include among all known from KIX4OTRS 4.0 possibility to display of CIs linked to one user already during the creation of a new ticket.

Additionally, you can compare all single versions of a CI with each other and see the changes between the versions. The OTRS 3.1 - specific dynamic fields replace the already known unlimited free fields of KIX4OTRS. However, the dynamic fields can be set in accordance with each other with unlimited depth and they are displayed as a neatly arranged tree in the Admin-GUI. For the agents,
dynamic fields (up to KIX4OTRS 4.1: free fields) will be displayed in a new tab in the ticket view.

IntegrationsmoduleOTRS can be extended flexibly in the package manager. Many of our additional modules, we have been publishing as free community modules in our download area. Additionally, we offer modules that support the service processes within business area. Their maintenance includes free updates.

If you wish a presentation of the new KIX4OTRS version or additional modules or if you need support within upgrade or expansion of your system, please contact us. We offer support and service for the OTRS systems, as well.

http://www.cape-it.de/news-en/items/new ... ately.html
http://www.cape-it.de/current-kix4otrs.html

eterjack
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby eterjack » 04 Oct 2012, 03:19

Thx,

Installed KIX4OTRS version 4.2, in OTRS 3.1.6, but always open ticket, open this error.


$("#FixedTable tbody tr.Active").offset() is null

@http://192.168.1.102/otrs-web/js/js-cache/ModuleJS_0d9cd8142190493f0f8fd7eb51e638b1.js:30
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_f599f0a6e974fa7b205522c721e0a1a7.js:39
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_f599f0a6e974fa7b205522c721e0a1a7.js:543
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_f599f0a6e974fa7b205522c721e0a1a7.js:65
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_f599f0a6e974fa7b205522c721e0a1a7.js:65

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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby jojo » 04 Oct 2012, 04:18

did you deleted all caches and the loader caches?
did you rebuild config and restarted apache?
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eterjack
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby eterjack » 09 Oct 2012, 03:37

After execute:

perl otrs.RebuildConfig.pl
perl otrs.DeleteCache.pl
perl otrs.DeleteSessionIDs.pl --all
perl otrs.CleanUp.pl

/etc/init.d/apache2 restart

Same error:

$("#FixedTable tbody tr.Active").offset() is null

@http://192.168.1.102/otrs-web/js/js-cache/ModuleJS_c3e6a5357053d253346405e76caa0f4f.js:30
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_fe162722a500be69bba6939a3c9562d2.js:39
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_fe162722a500be69bba6939a3c9562d2.js:543
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_fe162722a500be69bba6939a3c9562d2.js:65
@http://192.168.1.102/otrs-web/js/js-cache/CommonJS_fe162722a500be69bba6939a3c9562d2.js:65

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brann
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Release: KIX4OTRS 4.2.1 und KIXCore 1.1.1

Postby brann » 24 Oct 2012, 10:04

Current releases: KIX4OTRS 4.2.1 und KIXCore 1.1.1

Download:

at capeIT

at OPAR: http://opar.perl-services.de/bin/index. ... hor/CAPEIT

eterjack
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby eterjack » 31 Oct 2012, 03:30

Same error:

always i access the page AgentTicketZoom, the following error happens

$("#FixedTable tbody tr.Active").offset() is null

@http://192.168.1.110/otrs-web/js/js-cache/ModuleJS_c6b447bf414df9ef1cf13a2f6bf5026f.js:30
@http://192.168.1.110/otrs-web/js/js-cache/CommonJS_754c26fdb53c1b61a097023ed32a3441.js:39
@http://192.168.1.110/otrs-web/js/js-cache/CommonJS_754c26fdb53c1b61a097023ed32a3441.js:543
@http://192.168.1.110/otrs-web/js/js-cache/CommonJS_754c26fdb53c1b61a097023ed32a3441.js:65
@http://192.168.1.110/otrs-web/js/js-cache/CommonJS_754c26fdb53c1b61a097023ed32a3441.js:65

Anyone ?

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brann
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby brann » 01 Nov 2012, 12:55

Please install the released KIX4OTRS 4.2.1 and KIXCore 1.1.1:
http://www.cape-it.de/all-versions.html

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brann
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Re: Free extensions for OTRS 3.0 (KIX4OTRS)

Postby brann » 01 Nov 2012, 13:02

What also helped once:

1.) setting the permissions anew (chmod -R 755 /opt/OTRS-Home/)
2.) setting the owner anew (chown -R www-data:www-data /opt/OTRS-Home/)
3.) DeleteCache.pl, RebuildConfig.pl and reboot of apache

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brann
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Download KIX4OTRS

Postby brann » 27 Jun 2014, 11:22

Current and previous versions of KIX4OTRS can be found online in our download area:

http://www.cape-it.de/en/kix4otrs-download-eng.html

or at OPAR

http://opar.perl-services.de/package/author/CAPEIT

The crucial KIX-features are listed here:

http://www.cape-it.de/en/products/servi ... tions.html


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