New Module: LinkExternalURL

Moderator: tto

reneeb
OTRS guru
Posts: 4363
Joined: 13 Mar 2011, 09:54
OTRS Version?: 3.3.x
Company: Perl-Services.de
Contact:

New Module: LinkExternalURL

Postby reneeb » 11 Jul 2011, 15:30

With this package installed, you can link a ticket with URLs. This can be useful if you articles in that ticket references external URLs and you don't want to search each article for such references.

When this package is installed, you can view a ticket (AgentTicketZoom) and click on 'Link'. Then you can choose 'URL' as the target object.

If you search for an URL that is not in the datbase, it is added. The title is extracted from the content retrieved when the URL is fetched.

The linked URLs are shown as Links in the ticket zoom.

http://opar.perl-services.de/bin/index. ... xternalURL
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

Return to “Patches / Modules”

Who is online

Users browsing this forum: No registered users and 1 guest