OTRS 3.0.4 released

[Andre Bauer]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++





Release: OTRS Help Desk 3.0.4

Status: Stable

IMPORTANT FOR UPGRADING
====================

>From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after the
upgrade so that the configuration is refreshed. Otherwise the system
may not work.

>From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.

WARNING
=======

OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions to created new GenericAgent jobs
with them, please review them to check if the "Ticket Delete" flag
indeed has the correct value. Otherwise unwanted data loss might
occur.

SUPPORTED ENCODINGS
===================

The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you. We recommend to
change existing non-UTF-8 installations of OTRS to UTF-8 with the
upgrade to 3.0.

All other encodings are now deprecated.

OTRS 3.1 will only allow UTF-8 as internal character set.

BROWSER SUPPORT FOR THE AGENT INTERFACE
=======================================

JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7

* Firefox before version 3

* All versions of Netscape

Improvements
============

* Added possibility to see ticket actions on hover on every single
ticket in medium and large ticket overviews (enable with
TicketActionsPerTicket item on Ticket::Frontend::Overview###Medium or
Ticket::Frontend::Overview###Preview setting).

* Updated Danish Translation, thanks to Lars Jørgensen!

* Updated Russian translation, thanks to Sergey Romanov!

* Updated Serbian translation, thanks to Milorad Jovanovic!

* Updated Japanese translation, thanks to Kaz Kamimura!

BUG FIXES
=========

* Bug#6498 - Creating module translations with
otrs.CreateTranslationFile.pl -l all creates new files.

[ http://bugs.otrs.org/show_bug.cgi?id=6498 ]

* Improved handling of JavaScript code. Now post output filters are
able to inject and modify JavaScript code.

* Upgraded jQuery UI to 1.8.6 (to fix some IE9 bugs).

* Bug#6515 - CSV export of SQL statement isn't working.

[ http://bugs.otrs.org/show_bug.cgi?id=6515 ]

* Bug#6496 - Article Filter only displays one article.

[ http://bugs.otrs.org/show_bug.cgi?id=6496 ]

* Bug#6421 - AdminCustomerUser does not show customers without
searching

[ http://bugs.otrs.org/show_bug.cgi?id=6421 ]

* Bug#6470 - AgentTicketForward does not support ArticleFreeText

[ http://bugs.otrs.org/show_bug.cgi?id=6470 ]

* Bug#6436 - Content validation with javascript does not consider
"CheckEmailAddresses".

[ http://bugs.otrs.org/show_bug.cgi?id=6436 ]

* Bug#6200 - OTRS 3.0 customer navigation not configurable.

[ http://bugs.otrs.org/show_bug.cgi?id=6200 ]

* Bug#6012 - DashboardTicketGeneric.pm fails handing over "Attributes"
to AgentTicketSearch().

[ http://bugs.otrs.org/show_bug.cgi?id=6012 ]

* Bug#6459 - Unwanted and unconfigurable text when customer has no
ticket created yet. This text was adapted and can now optionally be
configured with the SysConfig setting
'Ticket::Frontend::CustomerTicketOverviewCustomEmptyText'.

[ http://bugs.otrs.org/show_bug.cgi?id=6459 ]

* Bug#6477 - There are no hooks for Output filters on ticket composing
screens.

[ http://bugs.otrs.org/show_bug.cgi?id=6477 ]

* Bug#6414 - Ticket overview small: resizing problems.

[ http://bugs.otrs.org/show_bug.cgi?id=6414 ]

* Bug#6451 - Article Tree doesn't expand.

[ http://bugs.otrs.org/show_bug.cgi?id=6451 ]

* Bug#6427 - Building large number of CacheFileStorable /
CacheInternalTicket Files will cause Software error.

[ http://bugs.otrs.org/show_bug.cgi?id=6427 ]

* Bug#6408 - Uploading an attachment removed previously uploaded
inline images.

[ http://bugs.otrs.org/show_bug.cgi?id=6408 ]

* Bug#6234 - Field validation in the AgentTicketPhone mask kicks in
after uploading a picture.

[ http://bugs.otrs.org/show_bug.cgi?id=6234 ]

* Bug#6425 - Ticket::Frontend::MenuModule###460-Delete and
Ticket::Frontend::PreMenuModule###450-Delete resulting in white page.

[ http://bugs.otrs.org/show_bug.cgi?id=6425 ]

* Bug#6458 - "Lock" not indicated on compose.

[ http://bugs.otrs.org/show_bug.cgi?id=6458 ]

* Bug#6471 - Public interface handler is not able to load module
specific JavaScript and CSS.

[ http://bugs.otrs.org/show_bug.cgi?id=6471 ]

* Bug#6262 - Results list can expand behind ticket history table.

[ http://bugs.otrs.org/show_bug.cgi?id=6262 ]

* Bug#6456 - Searches won't save selected queues.

[ http://bugs.otrs.org/show_bug.cgi?id=6456 ]

* Bug#6431 - TicketSearch Window broken in IE8.

[ http://bugs.otrs.org/show_bug.cgi?id=6431 ]

* Bug#6468 - Can't add "To" field to TicketSearch.

[ http://bugs.otrs.org/show_bug.cgi?id=6468 ]

* Bug#6289 - i18n: Creating a new stat shows hardcoded value 'New'.

[ http://bugs.otrs.org/show_bug.cgi?id=6289 ]

* Bug#6304 - Not sure about the meaning of "3".

[ http://bugs.otrs.org/show_bug.cgi?id=6304 ]

* Bug#6366 - gnupg signatures not working correct for partly signed
messages.

[ http://bugs.otrs.org/show_bug.cgi?id=6366 ]

* Bug#6303 - Article display height in ticket zoom of customer
interface can be too high.

[ http://bugs.otrs.org/show_bug.cgi?id=6303 ]

* Bug#6440 - Incomplete Action parameter after logging in to the
customer interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6440 ]

* Bug#6455 - Ticket actions in Ticket Overview are not usable if
session id is not in cookie.

[ http://bugs.otrs.org/show_bug.cgi?id=6455 ]

* Bug#6453 - Moving Tickets via AgentTicketMove empties set Free
Fields.

[ http://bugs.otrs.org/show_bug.cgi?id=6453 ]

* Bug#6401 - Invalid agents are partially ignored/shown in ticket
masks.

[ http://bugs.otrs.org/show_bug.cgi?id=6401 ]

* Bug#6040 - Remove ReplyAll option if possible in agent interface.

[ http://bugs.otrs.org/show_bug.cgi?id=6040 ]

* Bug#4856 - Notifications are sent even if ticket is created with
closed state.

[ http://bugs.otrs.org/show_bug.cgi?id=4856 ]

* Bug#6420 - Customer Search with No Results does not display
appropriate message.

[ http://bugs.otrs.org/show_bug.cgi?id=6420 ]

* Bug#6428 - FreeText field alignment is wrong in AdminGenericAgent.

[ http://bugs.otrs.org/show_bug.cgi?id=6428 ]

* Bug#2950 - Field labels for ArticleFreeTime are not translated in
PDF print.

[ http://bugs.otrs.org/show_bug.cgi?id=2950 ]

* Bug#6401 - Field label for Content not aligned in SysConfig.

[ http://bugs.otrs.org/show_bug.cgi?id=6401 ]

* Bug#6390 - Customer Interface - Latest article hover text is always
'Loading'.

[ http://bugs.otrs.org/show_bug.cgi?id=6390 ]

SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website http://www.otrs.com.

* http://otrs.org/downloads/

* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is

available at http://otrs.org/downloads/#allmirrors

FEEDBACK & BUG REPORTING:
=========================

Although OTRS 3.0.4 has been tested before, we appreciate your
contributions. As always, you're encouraged to tell us what you think,
using this feedback email address: [enjoy at otrs.com] or by filing a
bug in Bugzilla http://bugs.otrs.org.

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

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http://ftp.otrs.org/pub/otrs/otrs-3.0.4 ... -2.4.2.exe


--

Shawn Beasley

Manager Community Marketing

xxx
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