OTRS 3.0.0 Beta 4 released

[Andre Bauer]

Release: OTRS Help Desk 3.0.0 beta4
Status: Beta

Feature List:
http://lists.otrs.org/pipermail/announc ... 00133.html


ENHANCEMENTS:
============

* Updated Czech translation file, thanks to Pavel!
* Updated Russian translation file, thanks to Eugene Kungurov!
* Updated Dutch translation file.
* Changed ResponseFormat to top positing (TOFU).

SUPPORTED ENCODING:
===================

* The default internal charset of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from a previous
version of OTRS for any implications this may have.
* We recommend to change existing non-UTF-8 installations of
OTRS to UTF-8 with the upgrade to 3.0.
* All other encodings are now rejected.
* OTRS 3.1 will only allow UTF-8 as internal charset.


BUGFIXES:
=========

* Bug#5655 - In Article Zoom, after a new article got created
and page was reloaded, a new article is shown as
new.
[ http://bugs.otrs.org/show_bug.cgi?id=5655 ]

* Bug#5848 - Wrong characters in Czech language.
[ http://bugs.otrs.org/show_bug.cgi?id=5848 ]

* Bug#5962 - ToolBarModule and TicketSearchProfile: management of
search profiles was not working in proper style.
[ http://bugs.otrs.org/show_bug.cgi?id=5962 ]

* Bug#5950 - Customer History wasn't shown in Change Customer View.
[ http://bugs.otrs.org/show_bug.cgi?id=5950 ]

* Bug#3515 - AgentTicketMove standard "Note" and "Subject" could
not be configured.
[ http://bugs.otrs.org/show_bug.cgi?id=3515 ]

* Bug#5965 - AgentTicketMove does not support setting of "Note"
and "Subject".
[ http://bugs.otrs.org/show_bug.cgi?id=5965 ]

* Bug#5999 - Undefined variables generated warnings in
CustomerTicketMessage.
[ http://bugs.otrs.org/show_bug.cgi?id=5999 ]

* Bug#5980 - Free fields were not properly aligned.
[ http://bugs.otrs.org/show_bug.cgi?id=5980 ]

* Bug#5983 - Inline image from Outlook was displayed in attachment
list.
[ http://bugs.otrs.org/show_bug.cgi?id=5983 ]

* Bug#5849 - Headline / Company Name wass hardcoded in the DTL of
the customer interface.
[ http://bugs.otrs.org/show_bug.cgi?id=5849 ]

* Bug#5988 - ActionRow in customer interface was displayed incorrectly
when zoomed in Firefox/Webkit browser.
[ http://bugs.otrs.org/show_bug.cgi?id=5988 ]

* Bug#5995 - Pagination in Customer Interface wasn't work properly.
[ http://bugs.otrs.org/show_bug.cgi?id=5995 ]

* Bug#5982 - Email address did not render properly if it contained
brackets.
[ http://bugs.otrs.org/show_bug.cgi?id=5982 ]

* Bug#5987 - Column titles for ticket were not listed in customer
interface. It can now be configured with the config
setting "Ticket::Frontend::!CustomerTicketOverviewSortable".
[ http://bugs.otrs.org/show_bug.cgi?id=5987 ]

* Bug#5964 - The given parameter 'xxxx@xxxx.xx' in '!WatchUserIDs'
was invalid in customer panel.
[ http://bugs.otrs.org/show_bug.cgi?id=5964 ]

* Bug#5956 - Arrows to expand/collapse the support module details
pointed in the wrong direction.
[ http://bugs.otrs.org/show_bug.cgi?id=5956 ]

* Bug#5970 - Wrong orientation of expand / collapse arrows.
[ http://bugs.otrs.org/show_bug.cgi?id=5970 ]

* Bug#5976 - Admin Notification (event) text wasn't aligned properly.
[ http://bugs.otrs.org/show_bug.cgi?id=5976 ]

* Bug#5959 - Agent got "Invalid argument" JavaScript Error in
Ticket Zoom.
[ http://bugs.otrs.org/show_bug.cgi?id=5959 ]

* Bug#5707 - Web Installer Mail Configuration did not list all
available SMTP backends/options.
[ http://bugs.otrs.org/show_bug.cgi?id=5707 ]

* Bug#5948 - Address book did not open when forwarding a ticket.
[ http://bugs.otrs.org/show_bug.cgi?id=5948 ]

* Bug#5943 - Customer link behavior in ZoomView.
[ http://bugs.otrs.org/show_bug.cgi?id=5943 ]

* Bug#5649 - Changing owner from L view opened in the same tab
instead of providing a pop-up.
[ http://bugs.otrs.org/show_bug.cgi?id=5649 ]

* Bug#5929 - CheckURLHash(); was called every 500ms - which
generated unneccessary load.
[ http://bugs.otrs.org/show_bug.cgi?id=5929 ]

YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/


BROWSER SUPPORT Agent Interface:
===============================

* JavaScript is required to use the agent interface

These browsers are not supported:

* Versions older than Microsoft Internet Explorer 7
* Versions older than Firefox 3
* All versions of Netscape


SOFTWARE DOWNLOAD:
===================

Please note that we have relaunched our website http://www.otrs.com.
The software can now be downloaded exclusively

* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

51ee24f8b07aaf307335def53b497992
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
787ac7012439f11c4c83f32c8357c99b
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
1c81e2fbaeaae99300c203695e04cc51
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
e597270fbe3200d94108d7699526a22b
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
a5c4b3fa068ee25e8216ae2f67fe48b3
http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
2953cb7de3a89a8e85d2d4ed7f417df7
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.gz
1dee20a325ec0e9a5cc9ee07a0b7a7cb
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.tar.bz2
a8a66a637b0b7c525f6914845b3af8f1
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta4.zip
186965a874c9610a6867d51235ca2723
http://ftp.otrs.org/pub/otrs/otrs-3.0.0 ... -beta1.exe

UPGRADING:
==========
For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0
please read the UPGRADING and INSTALL files. We do not recommend to
upgrade to OTRS 3.0.0 beta4 for production.


FEEDBACK & BUG REPORTING:
=========================
Although OTRS 3.0.0 beta4 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy@otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].


--

Hauke Jan Böttcher
Director Marketing

xxx
Norsk-Data-Straße 1
61352 Bad Homburg
Deutschland

T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
I: http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender)

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