OTRS 2.4.6 Released

[Andre Bauer]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:
Status: stable
Code Name: Aitutaki Beach, Cook Island

NEW FEATURES OF OTRS 2.4:
=========================

Review the new feature list:
http://lists.otrs.org/pipermail/announc ... 00115.html

Product Website (english):
http://www.otrs.com/en/products/otrs/features/

Product Website (german):
http://www.otrs.com/de/produkte/otrs/funktionen/

ENHANCEMENTS:
=============

* We have now two versions of the Windows installer, one
version with StawberryPerl and without CGI acceleration,
and a version of a custom compiled perl (OTRSperl) with
mod_perl as CGI accelerator. The last one is faster, but
still considered beta.
* otrs-2.4.6-win-installer-2.2.0beta6.exe moved away from
StrawberryPerl to self-compiled perl 5.10.0 to solve
mod_perl issues. The version contains database drivers for
MySQL, PostgreSQL, and Microsoft SQL Server, as well as all
other modules you would need to run OTRS.
* Added Ukrainian language translation, thanks to Belskii Artem!
* The OTRS web installer is a useful interface for initial setups.
We have now also added support for FastCGI environments.

KNOWN ISSUES:
=============

* otrs-2.4.6-win-installer-2.2.0beta6.exe release has passed
testing but has not been deployed at many sites yet. If you
want more stability please choose the 2.1.1 version of the
installer, which is more tested, but slower (because it does
not have mod_perl).

FIXED BUGS:
===========

* Bug# 4551 - When editing GenericAgent jobs the GenericAgent
appends leading zeros to months for dates in
search criteria when TimeInputFormat is set to
"Input".
[ http://bugs.otrs.org/show_bug.cgi?id=4551 ]

* Bug# 4584 - Auto response did not use defined 'From' address,
but instead the queue address.
[ http://bugs.otrs.org/show_bug.cgi?id=4584 ]

* Bug# 4435 - In-line images in quoted replies break in some
scenarios like AgentTicketCompose and
AgentTicketForward.
[ http://bugs.otrs.org/show_bug.cgi?id=4435 ]

* Bug# 4486 - Language and Out-of-Office information displayed
in the admin interface for user management were
not correct (but worked fine in the user
preferences).
[ http://bugs.otrs.org/show_bug.cgi?id=4486 ]

* Bug# 4361 - Umlauts in Dashboard were not displayed correctly
after refresh when using a non-Unicode database.
[ http://bugs.otrs.org/show_bug.cgi?id=4361 ]

* Bug# 4482 - Owner update was possible without selecting a
new owner.
[ http://bugs.otrs.org/show_bug.cgi?id=4482 ]

* Bug# 4246 - Response templates failed to populate when
original emails had tags spanning more than one
line, for instance from Windows Mail clients.
[ http://bugs.otrs.org/show_bug.cgi?id=4246 ]

* Bug# 4597 - Unnecessary slash in download links caused web
server errors when accessing some links in
AgentTicketZoom on Microsoft IIS webservers.
[ http://bugs.otrs.org/show_bug.cgi?id=4597 ]

* Bug# 4613 - Umlauts in notification messages and e-mail
answers were replaced with "?" when using
ArticleStorageFS.
[ http://bugs.otrs.org/show_bug.cgi?id=4613 ]

* Bug# 4498 - Rich Text Editor places whitespace in front of
lines in plain text email bodies.
[ http://bugs.otrs.org/show_bug.cgi?id=4498 ]

* Bug# 4128 - Signature line breaks were stripped in e-mail
ticket if the Rich Text Editor was disabled.
[ http://bugs.otrs.org/show_bug.cgi?id=4128 ]

* Bug# 4319 - After upgrading to 2.4: when composing an answer
to old tickets the text 'No quotable message'
appeared instead of the old message text.
[ http://bugs.otrs.org/show_bug.cgi?id=4319 ]

* Bug# 4464 - Spell checker (WYSIWYG + ispell) could not
check text if it contained http:// links.
[ http://bugs.otrs.org/show_bug.cgi?id=4464 ]

* Bug# 2069 - Changing the company ID for customer users via
the admin interface failed. No error message was
raised, but the change was not carried out.
[ http://bugs.otrs.org/show_bug.cgi?id=2069 ]

* Bug# 4454 - restore.pl threw EncodeObject error and failed
to work.
[ http://bugs.otrs.org/show_bug.cgi?id=4454 ]

* Bug# 4447 - TimeUnits were not saved in AgentTicketMove when
omitting a note.
[ http://bugs.otrs.org/show_bug.cgi?id=4447 ]

* Bug# 4232 - Spell checker in the customer interface gave
"AgentSpelling not registered" error message.
[ http://bugs.otrs.org/show_bug.cgi?id=4232 ]

* Bug# 4433 - When composing an e-mail answer, StateDefault
was ignored but first available state is used.
[ http://bugs.otrs.org/show_bug.cgi?id=4433 ]

* Bug# 4270 - Windows Installer package does not ship with
mod_perl.
[ http://bugs.otrs.org/show_bug.cgi?id=4270 ]

YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/

JOINT DEVELOPMENT INITIATIVE: 'CHANGE MANAGEMENT'
=================================================
Change Management, the next ITIL process to be implemented in
the OTRS::ITSM 2.0 standard is planned to be realized Feb 01, 2010.
OTRS::ITSM 2.0 including the Change Management module will be
provided to investors only until the remaining amount of
57,500 EUR which has to be covered by investors/user organizations
has been collected. If your company is interested in joining the
initiative and get the Change Management right from the start
please contact us: ready-for-take-off at otrs.com

After having finished the financing process of OTRS::ITSM 2.0
including the new Change Management module it will be
published under the AGPL and for sure remains free of any
license fees.

Join in and get ready for take-off!

SOFTWARE DOWNLOAD:
===================

* http://otrs.org/download/
* http://www.otrs.com/de/download/software/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

b9c27daf49531bf67428f98fba8bb476
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
edb4e21ae9fea3f1d63c83a7e1e93791
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
b4a0a8bec10cff5de3fdb8faa206f04e
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
113034f5b3819f91b006f3eaa5f20099
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
a060bcffda91e4779f67394ca4cd15cc
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
dbaa3b9d60af784749c06b494d5d4adc
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
ae4a896208032a3538119f2b53d73bf8
http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
7175d172d9e50d3de12a0d46caf1b557
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
7175d172d9e50d3de12a0d46caf1b557
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
6516870f1c3528bee88615dc30875bb8
http://ftp.otrs.org/pub/otrs/otrs-2.4.6.tar.gz
1f31e9eb1ab125a19037ac109ed1e35c
http://ftp.otrs.org/pub/otrs/otrs-2.4.6.tar.bz2
6d117b225a61f79f590bd1394b7a1f1a
http://ftp.otrs.org/pub/otrs/otrs-2.4.6.zip
939117c1e653d3c987af9167feee2224
http://ftp.otrs.org/pub/otrs/otrs-2.4.6 ... -2.1.1.exe
d3643a447c60746e2166f978b748e4c4
http://ftp.otrs.org/pub/otrs/otrs-2.4.6 ... 0beta6.exe

UPGRADING:
==========
For those folks who are using OTRS 2.3 and want to upgrade to 2.4
please read the UPGRADING and INSTALL files.


FEEDBACK & BUG REPORTING:
=========================
Although OTRS 2.4.6 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy@otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].


MEET US:
========

CU@ PINK - 14th. IT Service Management Conference in Las Vegas (USA)
and get to know more about OTRS at booth no. 517b from Feb 21-24, 2010!

CU@ CeBIT 2010 in Hannover (Germany) and get to know more
about OTRS at booth no. C37, in hall 2 from March 2.-6., 2010!

[wonz]

Empfiehlt sich ein Upgrade, oder haben sich da auch wieder Bugs wie ine 2.4.5 eingeschlichen?

Sollte man sofort updaten oder lieber noch n wenig warten?

Jemand schon Erfahrungen?

[Andre Bauer]

Das nächste mal bitte nicht im falschen Forum einen Thread dazu aufmachen, wenns dazu schon einen mit gleichen Titel gibt.

Bei mir läuft 2.4.6 ohne Probleme.

[wonz]

Das nächste mal bitte nicht im falschen Forum einen Thread dazu aufmachen, wenns dazu schon einen mit gleichen Titel gibt.

Bei mir läuft 2.4.6 ohne Probleme.

sorry @ Thread;

Gibt es noch mehr positive Erfahrungen?

Dann kann ich nämlich mal ein Update wagen...

[Pattot]

Testinstallationen der beiden Windowsinstaller und anbindung an bestehende Datenbank sahen gut aus.
Ich werde diese Woche mal die Version mit Modperl genauer durchtesten.