OTRS 2.4.2 - Aitutaki Beach released

[Andre Bauer]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release: OTRS 2.4.2
Status: stable
Code Name: Aitutaki Beach, Cook Island

NEW FEATURES OF OTRS 2.4:
=========================

Review the new feature list:
http://lists.otrs.org/pipermail/announc ... 00115.html

Product Website (english):
http://www.otrs.com/en/products/otrs/features/

Product Website (german):
http://www.otrs.com/de/produkte/otrs/funktionen/

ENHANCEMENTS:
=============
* Updated Chinese Simple translation, thanks to Never Min!
* Updated Swedish translation, thanks to Mikael Mattsson!

FIXED BUGS:
===========

* Bug# 3904 - Signing Mails with PGP or S/MIME was not possible
in AgentTicketEmail. No sign option was available.
[ http://bugs.otrs.org/show_bug.cgi?id=3904 ]

* Bug# 4054 - Bulk-action did not adjust the ticket state when
the tickets priority had been disabled.
[ http://bugs.otrs.org/show_bug.cgi?id=4054 ]

* Bug# 3984 - RichText/HTML Notifications - Links to OTRS
were not "clickable" when using thunderbird as E-Mail
client.
[ http://bugs.otrs.org/show_bug.cgi?id=3984 ]

* Bug# 4038 - Entering text for RTL languages like Persian was
impossible within the rich text mode.
[ http://bugs.otrs.org/show_bug.cgi?id=4038 ]

* Bug# 4046 - Dashboard New/Open did not show anything in
"New Tickets" and "Open Tickets" section when using
PostgreSQL as database backend.
[ http://bugs.otrs.org/show_bug.cgi?id=4046 ]

* Bug# 2304 - Two notifications (OwnerUpdate and Note) were sent
when the tickets owner wass changed.
[ http://bugs.otrs.org/show_bug.cgi?id=2304 ]

* Bug# 2495 - Annoying Responsible Update Notifications were
sent when a responsible person was changed.
[ http://bugs.otrs.org/show_bug.cgi?id=2495 ]

* Bug# 4027 - RichText: Incoming E-Mails written with MS Outlook
and MS Word as rich text editor seemed to be empty.
The written message was shown incomplete in the
ticket zoom view.
[ http://bugs.otrs.org/show_bug.cgi?id=4027 ]

* Bug# 4026 - Quote in Auto-Responses of new tickets which were
created over the web interface were not plain text
(HTML got quoted). Quote in Auto-Responses based
on E-Mails were working fine.
[ http://bugs.otrs.org/show_bug.cgi?id=4026 ]

YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/

SOFTWARE DOWNLOAD:
===================

* http://otrs.org/download/
* http://www.otrs.com/de/download/software/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
=======================================

b224bf68f2fa2974839531470dfb1a48
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
d2fb35e28ac9b4aebb1f3f146bbe6f70
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
2d414d0af36ecdb6cff4b23ff0fc6522
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
454ed2cca9be061e8117369815039ede
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
72f57649e27a1cac823ba6ad4d548439
http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
bce2b7bca6b79b27d26cde8b7909e23c
http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
d1d3a833b884f9c29b6a8c3e8b49dbf3
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
d27329a0cf9fc80c7779212e70d51548
http://ftp.otrs.org/pub/otrs/RPMS/redha ... noarch.rpm
e27ec89ec535607a2b4a17974f131ba7
http://ftp.otrs.org/pub/otrs/otrs-2.4.2.tar.gz
7aab851b3f08e439c91cfbd013f3773e
http://ftp.otrs.org/pub/otrs/otrs-2.4.2.tar.bz2
c6f96b756e3cbf899463ac1c9a8ef6ba
http://ftp.otrs.org/pub/otrs/otrs-2.4.2.zip
5050904dd764067038762ab43ba2bf58
http://ftp.otrs.org/pub/otrs/otrs-2.4.2 ... -2.0.4.exe

UPGRADING:
===========
For those folks who are using OTRS 2.3 and want to upgrade to 2.4
please read the UPGRADING and INSTALL files.

FEEDBACK & BUG REPORTING:
==========================
Although OTRS 2.4.2 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy@otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].

--

((enjoy))

Hauke Jan Böttcher
Director Sales & Marketing


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