OTRS 2.3.4 released

[Andre Bauer]

2.3.4 (2009/01/21)
- (2009/01/20) Fixed bug# 3447 - CustomerUser-Renaming to existing UserLogin
was possible.
- (2009/01/20) Fixed bug# 3603 - Different Max-Attribute handling in Layout.pm
BuildSelection and OptionStrgHashRef.
- (2009/01/20) Fixed bug# 3601 - Problems in function BuildSelection with
''-Strings and 0.
- (2009/01/15) Fixed bug# 3595 - VacationCheck() of Kernel::System::Time is
ignoring different OTRS calendar.
- (2009/01/13) Fixed bug# 3542 - Static Stats lose associated perlmodule after
editing.
- (2009/01/10) Fixed bug# 3575 - Framework file get lost after upgrading OTRS
and reinstalling or uninstalling e. g. ITSM pakages then.
- (2008/12/08) Fixed bug# 3462 - SMIME crypt and sign functions bail out -
unable to save random state.
- (2008/12/04) Fixed bug# 3360 - Service list formating broken after AJAX reload.
- (2008/12/02) Fixed bug# 3495 - No unbind in LDAP-CustomerDataBackend.
- (2008/12/01) Fixed bug# 3493 - CloseParentAfterClosedChilds.pm does not work.
- (2008/11/26) Fixed bug# 2582 - Ticket print and config option
Ticket::Frontend::ZoomExpandSort gets not recognized.
- (2008/11/16) Fixed bug# 3452 - "permission denied" after moving tickets into
a queue with no permissions.
- (2008/11/16) Fixed bug# 3461 - It's not possible to past an email into a
note screen, only 70 signs are possible for each line, it should be
increased to 78.
- (2008/11/14) Fixed bug# 3459 - Ticket in state "pending" are not escalating
but shown in escalation overview with incorect timestamp calculation
(34512 days).
- (2008/11/10) Fixed bug# 3213 - Make rpc.pl work when using ModPerl.
- (2008/11/10) Fixed bug# 3442 - HTML2Ascii is ignoring spaces on email
processing.
- (2008/11/07) Fixed bug# 2730 - Sending mails to MS Exchange Server 2007
fails sometimes with "Bad file descriptor!".
- (2008/11/01) Fixed bug# 3207 - Expanded articles in wrong order.
- (2008/10/30) Fixed bug# 2071 - Dead link to online documentation in admin
interface (AdminState).
- (2008/10/29) Fixed bug# 3244 - "Defination"-Typo in Defaults.pm.
- (2008/10/29) Fixed bug# 2736 - AdminUser&Subaction=Change - Valid is
automatically changed
- (2008/10/29) Fixed bug# 2710 - Error: Module 'Kernel::Modules::' not found!
- (2008/10/28) Fixed bug# 3402 - AgentLinkObject crashes with "Got no
UserLanguage" if browser sends exotic language.
- (2008/10/28) Fixed bug# 3405 - Input field agent-email-address too short.
- (2008/10/28) Fixed bug# 1719 - psql -u deprecated.
- (2008/10/28) Fixed bug# 3366 - TicketEvent ArticleFreeTextSet does not know
ArticleID.
- (2008/10/28) Fixed bug# 3346 - improved error logging of new postmaster
tickets for invalid priority names.
- (2008/10/28) Fixed bug# 3376 - GenericAgent: A warning like "you have to set
schedule times" would be helpful.
- (2008/10/20) Fixed bug# 3391 - Filter out hazardous characters from redirects.
- (2008/10/16) Fixed bug# 2415 - Wrong info after editing salutation.
- (2008/10/15) Fixed bug# 3379 - Documentation of packages got not shown in
admin package manager.
- (2008/10/15) Updated Chinese translation, thanks to Never Min!
- (2008/10/13) Fixed bug# 3373 - Postmaster match filter is losing [***] on
second time.
- (2008/10/13) Fixed bug# 3367 - Escalation of first response gets not changed
on note-external (which was working in OTRS 2.2.x).
- (2008/10/09) Fixed bug# 3358 - Removed useless error warning in stats module.

[Andre Bauer]

Offizielle Ankündigung:

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce that the stable release of OTRS 2.3.4
(Bora Bora) has been released today.

Enhancements:
=============

* New Support Assessment module included - The integrated
Support Assessment tool allows you to check relevant
Installation and configuration settings in order to optimize
your OTRS.
Therefor the integrated module checks several system components
e.g. database, operating system, webserver and OTRS itself.
The new module is also useful for current Enterprise Support-
and Enterprise Subscription (start in Q.1. 2009) customers
who can directly submit OTRS-related parameters to our support-
team.
* Updated Chinese translation, thanks to Never Min!

Minor Bugfixes:
===============

* Bug #3459 - Tickets in the state "pending" were not escalated
but were shown in the escalation overview with a
false timestamp calculation (34512 days).
[ http://bugs.otrs.org/show_bug.cgi?id=3459 ]

* Bug #3367 - Escalation of a first response was not stopped by
an external notification (which was working in
OTRS 2.2.x).
[ http://bugs.otrs.org/show_bug.cgi?id=3367 ]

* Bug #2730 - Sending mails to MS Exchange Server 2007 failed
with Message: "Bad file descriptor!". It was a
network connection issues. Added a workaround to
force the system trying to send it 3 times before
giving up.
[ http://bugs.otrs.org/show_bug.cgi?id=2730 ]

* Bug #3452 - When moving a ticket out of the Ticket Zoom View
into a new queue, for which an agent only has
"move_into" permissions, he got "permission denied"
because he no longer has read permissions on the
ticket in the new queue. Now, the Ticket Zoom View
will not be shown anymore, the agent will be
redirected to the latest overview screen.
[ http://bugs.otrs.org/show_bug.cgi?id=3452 ]


Request for assistance:
=======================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/

Download:
=========

* http://otrs.org/download/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

0b5d3d13042cef708a81e9d3e8974f27
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7 ... noarch.rpm
aad7740d5813d782d0f7c0b582d17e2d
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8 ... noarch.rpm
6a866f2613b4a148bf6b838c63084c81
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9 ... noarch.rpm
1754dee722c596005c524f1265185f82
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9 ... noarch.rpm
5e37170af0b4113cf766f20b36cc40ea
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/1 ... noarch.rpm
f43381c9bfe1cb86d032c9068507d649
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat ... noarch.rpm
d728ad829c6dcb43e21faa8c954fb448
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat ... noarch.rpm
9f1293b25033e84ae05371087c8c9db2
ftp://ftp.otrs.org/pub/otrs/RPMS/fedora ... noarch.rpm
85848aaf164643613fb1d3535018de17
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz
84de267a6ba07eeb7c489d8e1809b388
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.bz2
22b1ab98c7c55885c4e276b8bbca065b
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.zip
74d832a585ea063f0a0d8bc27196fd3b
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4- ... -2.0.2.exe

Important for Upgrading:
========================
For those folks who are using OTRS 2.1 or OTRS 2.2 and
want to upgrade to 2.3 please read the UPGRADING and
INSTALL files.

Feedback & Bug Reporting:
==========================
Although OTRS 2.3.4 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy@otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing