OTRS 2.3.1 is released!

[Andre Bauer]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS 2.3.1 (Bora Bora) today.

This is the new stable release of OTRS 2.3. We recommend
all OTRS 2.1.x and OTRS 2.2.x users to upgrade to OTRS 2.3.1.

Enhancements:
=============

(1) PERFORMANCE, PERFORMANCE, PERFORMANCE!

- Data base- & code-improvements increase lead to a general
performance gain of up to 20%
- The support of an indexed full text search has been added. The
feature is disabled per default because additional disc
space is needed. The expected performance gain is 50%.
- Reduced reloads by using AJAX technology
- Instead of an ongoing recalculating of the escalation time
during the run time, it is only recalculated when it changes
due to an event in OTRS. It is then being stored in the ticket
object which allows a direct access of external reporting
tools to the data base as well as a more efficient reporting
on escalations. This will also lead into a substantial
performance improvement.

(2) SEARCH FUNCTIONALITY

- Support of logical expressions: ticket-, customer- and FAQ-
search supports logical expressions, utilizing the AND, OR
and ! operators as well as structuring expressions with
parentheses
- Search for ticket numbers by using the Browser OpenSearch
feature (OpenSearch format)
- Search for ticket titles in the agent ticket search form
and in the generic agent.
- Search for ticket close time in the agent ticket search form
and in the generic agent.

(3) TICKET ZOOM & TICKET MOVE

- Expand/Collapse of articles: the article view can be expanded
to display all articles at once. The current article will
remain in focus, and the preceding, or following articles will
be displayed.
- Structured article tree - The article tree has been changed
to a table.
- Printing of articles has been realized
- The ticket title of linked tickets are displayed in case of a
mouse over action
- Merged tickets are displayed crossed out.
- Multiple files can be attached while moving a ticket using the
ticket move mask.

(4) TICKET FreeText & FreeTime OPPORTUNITIES

- When splitting a ticket, all FreeText and Free Time data will
be copied to the new ticket.
- Ticket Free Time fields can be declared as mandatory
- A URL can be configured that takes the value of a FreeText
Field and displays it as an URL link in the ticket.
- Added X-OTRS-TicketTime and X-OTRS-FollowUp-TicketTime

(5) IMAP, IMAPS & POP3S SUPPORT

- With OTRS 2.3 IMAP, IMAPS, and POP3S is supported to fetch
mails from your MTA.

(6) SECURITY

- In case of a lost password, OTRS is sending an e-mail to the
user with a "password reset link". After clicking this link
the new password is sent to the user in a second e-mail.

(7) NOTIFICATIONS & ESCALATIONS

- All agents that have a read permission on a certain queue can
be selected for notification.
- An escalation view has been added that displays all tickets
sorted by their remaining time to escalation.

* Added Ingres 2006 R3 database experimental support.
* Added new administration interface for managing ticket priorities.
* Updated norwegian translation, thanks to Fredrik Andersen!
* Updated finish translation, thanks to Mikko Hynninen!
* Updated catalonian translation, thanks to Antonio Linde!
* Updated french translation, thanks to Yann Richard!
* Updated persian translation, thanks to Amir Shams Parsa!
* Updated danish translation, thanks to Mads N. Vestergaard!
* Updated spanish translation, thanks to Pelayo Romero Martin!
* Updated russian translation, thanks to Egor Tsilenko!

Request for assistance:
=======================

* We kindly ask for your assistance to update the translation
files! The current status can be found here:
http://users.otrs.com/~me/i18n/

Fixed bugs:
===========

* Bug #3121 - OTRS corrupts outgoing headers (Subject,
From etc.) of emails while encoding with utf-8
and russian content.
[ http://bugs.otrs.org/show_bug.cgi?id=3121 ]

* Bug #3142 - The Ticket-ACL module (to prevent closing parent
tickets till child is closed)
CloseParentAfterClosedChilds was not working.
[ http://bugs.otrs.org/show_bug.cgi?id=3142 ]

* Bug #3122 - Ticket attributes in agent ticket search CSV
were not translated.
[ http://bugs.otrs.org/show_bug.cgi?id=3122 ]


Download:
=========

* http://otrs.org/download/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

0429568cd440744d3e22b47329f126f1
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7 ... 1.i386.rpm
151ab83503074c9d4717c760a500c6e5
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8 ... 1.i386.rpm
22cde4ffa942a82953c0103c8d78fa9b
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9 ... 1.i386.rpm
5183699352b31aff58092b72fe488d46
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9 ... 1.i386.rpm
3b97a166ca7fcef236591d338960389c
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/1 ... 1.i386.rpm
d161f489faec685d4c69910f7640b9a5
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat ... 1.i386.rpm
0492fd5aa70374eca41b36658dee369c
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat ... 1.i386.rpm
2c34a6120b3d37c0ad99e21309d87c70
ftp://ftp.otrs.org/pub/otrs/RPMS/fedora ... 1.i386.rpm
d52430cbe274dd2c0283c633d4b88836
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.1.tar.gz
c815d604ea4f505039c7900353df105a
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.1.tar.bz2
820274e682fe89cd40b6605ef5c17e46
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.1.zip
aceb120cb0494a330b41b9752d08670a
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.1-001-win32.exe

Important for Upgrading:
========================
For those folks who are using OTRS 2.2 and want to upgrade
to 2.3 please read the UPGRADING and INSTALL files.

Bug Reporting:
==============
Although OTRS 2.3.1 has been tested before, we appreciate
your contributions and bug reports. The OTRS community,
has always been an invaluable source of helpful suggestions,
fair comments and well skilled testers to us.

Therefore a great "THX!" goes out to you!

o http://bugs.otrs.org/

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing


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