OTRS::ITSM 1.1.0 beta2 released

[Andre Bauer]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS::ITSM 1.1.0 beta2(Whitehaven Beach)
today. This is a beta release of OTRS::ITSM 1.1. which is not
recommended to use for productive operation. Beta releases are
published for test purposes only.

OTRS::ITSM is the first ITIL compliant IT service management
solution on open-source basis. It is built on the solid
fundament of 55,000 OTRS productive installations in 23 languages.

OTRS::ITSM 1.1.0 beta2 requires the installation of the Open Ticket
Request System OTRS version 2.2.5. All functionalities
known from OTRS continue to be available and the functionalities
representing ITIL processes can be installed as additional packages.

Enhancement:
============

* Added new UnitTests to increase the codes quality

Fixed bugs:
============

* Bug #954 - Ticket split should link splitted tickets (origin
to new one with LinkObject2).
[ http://bugs.otrs.org/show_bug.cgi?id=954 ]

* Bug #2750 - Function ClassRename() in GeneralCatalog merges two
classes when new class name already exists.
[ http://bugs.otrs.org/show_bug.cgi?id=2750 ]

* Bug #2751 - Internal cache mechanism in GeneralCatalog delivers
wrong content.
[ http://bugs.otrs.org/show_bug.cgi?id=2751 ]

* Bug #2752 - Trimming of some input fields in GeneralCatalog is
missing.
[ http://bugs.otrs.org/show_bug.cgi?id=2752 ]

* Bug #2753 - Import/Export admin mask delivers exported files with
wrong attachment type.
[ http://bugs.otrs.org/show_bug.cgi?id=2753 ]

* Bug #2761 - Missing Quoting in ItemUpdate() function of the
GeneralCatalog.
[ http://bugs.otrs.org/show_bug.cgi?id=2761 ]

Known Issues:
=============

* Bug #2725 - The Configuration Item (CI) import functionality
denies import in certain cases. CIs are not created
as they should but silently skipped.
[ http://bugs.otrs.org/show_bug.cgi?id=2725 ]

* Bug #2726 - When exporting a CI, in rare cases the internal
ID is exported instead of the textual description.
[ http://bugs.otrs.org/show_bug.cgi?id=2726 ]

* Bug #2727 - When using carriage return while recording a multiple
line text description for a CI it might happen, that
HTML code '<br>' is created. Printing that CI as a PDF
then causes that the HTML code is printed as plain text
at each lines end (where carriage return was used).
[ http://bugs.otrs.org/show_bug.cgi?id=2727 ]

* Bug #2728 - The CI search function seems to ignore some search
criteria, when multiple criteria are selected.
[ http://bugs.otrs.org/show_bug.cgi?id=2728 ]

* Bug #2754 - Incidente State couldn't calulated correctly in
certain cases.
[ http://bugs.otrs.org/show_bug.cgi?id=2754 ]

* Bug #2760 - Wrong OPM Repository.
[ http://bugs.otrs.org/show_bug.cgi?id=2760 ]


Download:
=========

* http://otrs.org/download/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

1cf5ae9b0d01c69efab02c98161e6a70
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
259a53680ce41f919c625210b8bbe915
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
6d343ea81d8f534d46c7f6c6fc5a43a6
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
c70197e0a68324a305cdb720b2b71a58
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
ed952be5b892c081ca0e27908937d383
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
f13e2015315e14f8c257de1675f71c94
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
31ab2c956d88a31ce7609326befe73a1
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
6a55df6bfd638f544fad894be6e84f7c
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm
a502fd7c9bc717c5b6d487c0d53b8a89
ftp://ftp.otrs.org/pub/otrs/itsm/packag ... 1.0.92.opm

Installation:
=============
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM

The previous installation guide regarding OTRS::ITSM 1.0 (the
stable release) was renamend and may now be found under:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM

Bug Reporting:
==============
Although OTRS::ITSM 1.1.0 beta2 has been tested before, we appreciate
your contributions and bug reports. You, the OTRS Community, has
always been an invaluable source of helpful suggestions, fair
comments and well skilled testers to us.

Therefore a great "THX!" goes out to you!

* http://bugs.otrs.org/

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing