OTRS::ITSM 1.0.3. (Whitehaven Beach) is released!

[Andre Bauer]

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS::ITSM 1.0.3 (Whitehaven Beach)
today. This is a patch level release of stable OTRS::ITSM 1.0.,
and contains some bug fixes. For a complete list see below.

The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade
to OTRS::ITSM 1.0.3.

OTRS::ITSM 1.0 is the first ITIL compliant IT service management
solution on open-source basis. It is built on the solid
fundament of 49,000 known OTRS installations in 22 languages.

OTRS::ITSM 1.0.3 requires the installation of the Open Ticket
Request System OTRS version 2.2.3 and later. All functionalities
known from OTRS continue to be available and the functionalities
representing ITIL processes can be installed as packages.

The release of OTRS 2.2.3 is published simultaneously to
OTRS::ITSM 1.0.3.

Changes:
========
* Bug #2135 - Hyperlinks are broken in config item masks.
[ http://bugs.otrs.org/show_bug.cgi?id=2035 ]

* Bug #2141 - HTML code not quoted in some config item masks.
[ http://bugs.otrs.org/show_bug.cgi?id=2141 ]

* Bug #2111 - Error when deleting an object which is linked to an
other object using link object2.
[ http://bugs.otrs.org/show_bug.cgi?id=2111 ]

* Bug #1862 - Customer search unfunctional in config item edit
mask
[ http://bugs.otrs.org/show_bug.cgi?id=1862 ]

* Bug #2213 - Database column name "type" is a reserved word in
DB2 databases.
[ http://bugs.otrs.org/show_bug.cgi?id=2213 ]

* Bug #2219 - Impact was not handled correct if service was not
shown in agent ticket priority mask
[ http://bugs.otrs.org/show_bug.cgi?id=2219 ]

* Bug #2220 - Unable to change the impact in some ticket masks.
[ http://bugs.otrs.org/show_bug.cgi?id=2220 ]

* Bug #2049 - CriticalityID and ImpactID are shown in some ticket
masks.
[ http://bugs.otrs.org/show_bug.cgi?id=2049 ]

* Bug #2226 - Return value of "LocationLookup" is used without
quoting in SQL statements.
[ http://bugs.otrs.org/show_bug.cgi?id=2226 ]

* Bug #2231 - FormatTimeString() created an error in the system
log if a ticket was zoomed.
[ http://bugs.otrs.org/show_bug.cgi?id=2231 ]

Manuals:
========
Manuals are available in english and german language describing
the new added features of OTRS::ITSM 1.0.3. The basic manuals
are available in:

HTML format:

http://doc.otrs.org/itsm/1.0/en/html/ [English]
http://doc.otrs.org/itsm/1.0/de/html/ [German]

PDF format:

http://ftp.otrs.org/pub/otrs/doc/doc-it ... sm_book.pd
f [English]

http://ftp.otrs.org/pub/otrs/doc/doc-it ... sm_book.pd
f [German]

Download:
=========

o http://www.otrs.com/de/download/software/#c256
o http://otrs.org/download/

or:

o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg)

A complete list of all download mirrors is available
at http://www.otrs.com/de/download/software/#c273


MD5 message digest (128-bit) checksums:
=======================================
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm
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ftp://ftp.otrs.org/pub/otrs/itsm/packag ... -1.0.3.opm

Installation:
=============
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM


Bug Reporting:
==============
Although OTRS::ITSM 1.0.3 has been tested before, we appreciate
your contributions and bug reports. You, the OTRS Community, has
always been an invaluable source of helpful suggestions, fair
comments and well skilled testers to us.

Therefore a great "THX!" goes out to you!

o http://bugs.otrs.org/

((enjoy))

Hauke Jan Böttcher
Sales & Marketing Director