OTRS 3.0.9 released

[Andre Bauer]

Release: OTRS Help Desk 3.0.9
Status: stable

We aree proud to announce that the latest patch level release of OTRS 3.0
(codename: Cancún Beach, México) has been released.

Important for Upgrading
=======================
* From OTRS 3.0.x: Make sure you run bin/otrs.RebuildConfig.pl after
the upgrade so that the configuration is refreshed. Otherwise the
system may not work.

* From OTRS 2.4.x: Please read the UPGRADING and INSTALL files for
detailed instructions.


Warning
=======
OTRS versions from 3.0.beta1 up to 3.0.2 were affected by a bug in the
GenericAgent which could cause the "Ticket Delete" flag to be active
by default for new GenericAgent jobs, depending on the locale. If you
used one of the affected versions and have created new GenericAgent
jobs with them, please review them to check if the "Ticket Delete"
flag indeed has the correct value. Otherwise unwanted data loss might
occur.


Improvements
============
* Updated Lithuanian translation, thanks to Edgaras Lukoschevidsius!


Selected Bugfixes
=================
* Bug#7329 - PendingJobs - auto unlock for closed tickets does not work in all cases.
[http://bugs.otrs.org/show_bug.cgi?id=7329]

* Bug#7348 - otrs.ArticleStorageSwitch.pl gives 'Corrupt file' errors on some attachments.
[http://bugs.otrs.org/show_bug.cgi?id=7348]

* Bug#7355 - Memory leak in Kernel/System/XML.pm.
[http://bugs.otrs.org/show_bug.cgi?id= 7355]

* Bug#7119 - Search profile names not visible in URL anymore.
[http://bugs.otrs.org/show_bug.cgi?id= 7119]

* Bug#7350 - In admin interface, permissiontable in Role <-> Group is cut in some cases.
[http://bugs.otrs.org/show_bug.cgi?id= 7350]

* Bug#7396 - Selectboxes with long entries are cut off in dialogs in IE7.
[http://bugs.otrs.org/show_bug.cgi?id= 7396]

* Bug#4606 - Possible to select invalid dates for Out-of-Office.
[http://bugs.otrs.org/show_bug.cgi?id= 4606]

* Bug#4946 - Notification mails lack "Precedence: bulk" or similar headers.
[http://bugs.otrs.org/show_bug.cgi?id= 4946]

* Bug#7335 - No empty state selection in AgentTicketForward.
[http://bugs.otrs.org/show_bug.cgi?id= 7335]

* Bug#7380 - Undo & close window or Cancel & close window NOT working IE9.
[http://bugs.otrs.org/show_bug.cgi?id= 7380]

The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/ ... iew=markup.


Supported Encodings
===================
* The default internal character set of OTRS was changed to UTF-8.
Please see the UPGRADING file if you upgrade from an older version of
OTRS for any implications this may have for you.

* We recommend to change existing non-UTF-8 installations of OTRS to
UTF-8 with the upgrade to 3.0.

* All other encodings are now deprecated.

* OTRS 3.1 will only allow UTF-8 as internal character set.


Browser Support for the Agent Interface
=======================================
* JavaScript is required to use the agent interface.

These browsers are not supported:

* Microsoft Internet Explorer before version 7
* Firefox before version 3
* All versions of Netscape


Software Download
=================
* [ http://otrs.org/downloads/ ] (Germany/Hamburg)
* [ ftp://ftp.otrs.org/pub/otrs/ ] (Germany/Hamburg)

A complete list of all download mirrors is available at
[ http://otrs.org/downloads/ ].


MD5 Messages Digest (128-bit) Checksums
=======================================
1a81da490d94f2f70f868bf804f4bd8b http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
97842995dcd8f4802aa28832d5d421be http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
956623324a512204f1ae8ea7f4913443 http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
bfeb379ef90e7e676e7899a9affab7e5 http://ftp.otrs.org/pub/otrs/RPMS/suse/ ... noarch.rpm
88fef49e2e292bec6d8d068e1ce53393 http://ftp.otrs.org/pub/otrs/RPMS/fedor ... noarch.rpm
392f1d262a28df8755e3cb19e6e0a263 http://ftp.otrs.org/pub/otrs/SRPMS/suse ... 01.src.rpm
b82e0a5ce58778e07bf39ce65992ee09 http://ftp.otrs.org/pub/otrs/SRPMS/suse ... 01.src.rpm
4f798f63e3de250941b6af4602336fe5 http://ftp.otrs.org/pub/otrs/SRPMS/suse ... 01.src.rpm
73ad13c57157865c8ed2068cd18deec2 http://ftp.otrs.org/pub/otrs/SRPMS/suse ... 01.src.rpm
b6edb9b278bdd8078a221cf218c56bd5 http://ftp.otrs.org/pub/otrs/SRPMS/fedo ... 01.src.rpm
cb5897477bdcf426ba4b6d405c394839 http://ftp.otrs.org/pub/otrs/otrs-3.0.9.tar.gz
9a3ae965dd9f57f6029d845cfff9c897 http://ftp.otrs.org/pub/otrs/otrs-3.0.9.tar.bz2
914f2d17216db6c298c205129dec9f7f http://ftp.otrs.org/pub/otrs/otrs-3.0.9.zip
deacdeff635897be25ad5e4b6e1fe1f3 http://ftp.otrs.org/pub/otrs/otrs-3.0.9 ... -2.4.4.exe


Feedback & Bug Reporting
=========================
We appreciate your contributions! As always, you are re encouraged to
tell us what you think, using this feedback e-Mail: [feedback at
otrs.org] or by filing a bug in Bugzilla [ http://bugs.otrs.org ].


Professional Services
======================
OTRS Group provides a full set of services for each phase of
deployment. Plan, custom engineer, deploy and scale with confidence by
relying on our unparalleled expertise.
[ http://www.otrs.com/en/services/ ]


Community Services
=========================
* User Forums
[ http://forums.otrs.org/ ]

* Mailing Lists
[ http://lists.otrs.org/ ]

* Knowledge Database (FAQ)
[ http://faq.otrs.org/ ]

* Brainstorm / Ideas
[ http://otrsteam.ideascale.com/ ]

--

Martin Edenhofer
OTRS.org Founder

xxx
Europaring 4
94315 Straubing

T: +49 (0)9421 56818 0
F: +49 (0)9421 56818 18
I: http://www.otrs.com

Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann