Estou tentando atualizar o OTRS Help Desk da versão 4.0.6 para a versão 5.0.2 seguindo a documentação oficial do OTRS.
Estou tento atualizar pelo pacote RPM.
Seguindo os passos quando executo o comando rpm -Uvh otrs-5.0.2-02.noarch.rpm o pacote não é instalado devido a dependências. Segue resultado do comando:
Code: Select all
# rpm -Uvh /downloads/otrs-5.0.2-02.noarch.rpm
error: Failed dependencies:
perl(XML::LibXML) is needed by otrs-5.0.2-02.noarch
perl(XML::LibXSLT) is needed by otrs-5.0.2-02.noarch
Code: Select all
# yum install "perl(XML::LibXML)"
Loaded plugins: fastestmirror
Setting up Install Process
Loading mirror speeds from cached hostfile
* base: centos.ufms.br
* epel: epel.gtdinternet.com
* extras: centos.ufms.br
* rpmforge: repoforge.gtdinternet.com
* updates: centos.ufms.br
base | 3.7 kB 00:00
extras | 3.4 kB 00:00
updates | 3.4 kB 00:00
Resolving Dependencies
--> Running transaction check
---> Package perl-XML-LibXML.x86_64 1:1.70-5.el6 will be installed
--> Processing Dependency: perl(XML::SAX::DocumentLocator) for package: 1:perl-XML-LibXML-1.70-5.el6.x86_64
--> Running transaction check
---> Package perl-XML-SAX.noarch 0:0.96-7.el6 will be installed
--> Finished Dependency Resolution
Dependencies Resolved
===================================================================================================================================================
Package Arch Version Repository Size
===================================================================================================================================================
Installing:
perl-XML-LibXML x86_64 1:1.70-5.el6 base 364 k
Installing for dependencies:
perl-XML-SAX noarch 0.96-7.el6 base 78 k
Transaction Summary
===================================================================================================================================================
Install 2 Package(s)
Total size: 442 k
Installed size: 1.2 M
Is this ok [y/N]: y
Downloading Packages:
Running rpm_check_debug
Running Transaction Test
Transaction Check Error:
file /usr/share/man/man3/XML::SAX::Base.3pm.gz from install of perl-XML-SAX-0.96-7.el6.noarch conflicts with file from package perl-XML-SAX-Base-1.04-1.el6.rf.noarch
file /usr/share/man/man3/XML::SAX::Exception.3pm.gz from install of perl-XML-SAX-0.96-7.el6.noarch conflicts with file from package perl-XML-SAX-Base-1.04-1.el6.rf.noarch
Error Summary
-------------
Estou usando o S.O. CentOS 6.7.