No State for open found!

nmarcilio
OTRS newbie
Posts: 7
Joined: 25 Oct 2013, 16:04
OTRS Version?: 3.2.x

No State for open found!

Postby nmarcilio » 16 Jun 2014, 22:04

Prezados,

O que pode estar gerando este erro:

Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for pending reminder found!
Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for open found!
Mon Jun 16 16:21:58 2014 error OTRS-CGI-10 No State for new found!

Nemerson M

wurzel
OTRS guru
Posts: 2228
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: No State for open found!

Postby wurzel » 17 Jun 2014, 12:17

Hi,

you renamed the states?

Flolo
    OTRS 6.0.x, LAMP LIVE auf Debian 9
    OTRS Business Solution™ 5 Managed Silver

    -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
    Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

    nmarcilio
    OTRS newbie
    Posts: 7
    Joined: 25 Oct 2013, 16:04
    OTRS Version?: 3.2.x

    Re: No State for open found!

    Postby nmarcilio » 17 Jun 2014, 14:04

    Sim. Eu traduzi para português.

    Yes. I translate to portuguese.

    User avatar
    marcosaurelio
    OTRS wizard
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    Re: No State for open found!

    Postby marcosaurelio » 17 Jun 2014, 15:13

    Olá nmarcilio,

    Se importa de enviar a configuração dos estados pra gente ver? Olha a imagem em anexo pra usar como exemplo.

    Abraços.
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    OTRS 5.0.4 Centos 7 Mysql 5.6

    wurzel
    OTRS guru
    Posts: 2228
    Joined: 08 Jul 2010, 22:25
    OTRS Version?: 6.0.x

    Re: No State for open found!

    Postby wurzel » 18 Jun 2014, 09:39

    Hi,

    you should not rename them. Or if you rename them, adjust your sysconfig.

    Flo
      OTRS 6.0.x, LAMP LIVE auf Debian 9
      OTRS Business Solution™ 5 Managed Silver

      -- ich gebe keine Unterstützung für die Windows Installation :-) I don't support Windows installations :)
      Ich beantworte keine Forums-Fragen PN - No PN please

      I won't answer to unfriendly users any more. A greeting and regards are just polite.

      User avatar
      marcosaurelio
      OTRS wizard
      Posts: 158
      Joined: 08 May 2014, 16:05
      OTRS Version?: 5.0.4
      Real Name: Marcos Aurelio Silverio
      Company: Infracerta
      Location: Florianopolis/SC
      Contact:

      Re: No State for open found!

      Postby marcosaurelio » 07 Jul 2014, 23:31

      Olá nmarcilio,

      Conseguiu resolver seu problema?

      Abraços.
      OTRS 5.0.4 Centos 7 Mysql 5.6

      nmarcilio
      OTRS newbie
      Posts: 7
      Joined: 25 Oct 2013, 16:04
      OTRS Version?: 3.2.x

      Re: No State for open found!

      Postby nmarcilio » 06 Apr 2015, 21:14

      Resolvido

      User avatar
      marcosaurelio
      OTRS wizard
      Posts: 158
      Joined: 08 May 2014, 16:05
      OTRS Version?: 5.0.4
      Real Name: Marcos Aurelio Silverio
      Company: Infracerta
      Location: Florianopolis/SC
      Contact:

      Re: No State for open found!

      Postby marcosaurelio » 06 Apr 2015, 22:15

      nmarcilio wrote:Resolvido


      Que bom nmarcilio, podes colocar a tag [Resolvido] pra facilitar nas buscas?

      Att.
      OTRS 5.0.4 Centos 7 Mysql 5.6

      ronaldjerardmedina
      OTRS expert
      Posts: 83
      Joined: 24 Jun 2016, 11:36
      OTRS Version?: 5.0.3-01
      Real Name: Ronald Jerard
      Company: Medina

      Re: No State for open found!

      Postby ronaldjerardmedina » 10 Aug 2016, 04:38

      wurzel wrote:
      you should not rename them. Or if you rename them, adjust your sysconfig.



      Where on SysConfig? I renamed the states and get the same error. I cant find where to adjust?
      OTRS 5.0.3-01 - MySql - SLES -


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