Admin option is not visible.

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preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Admin option is not visible.

Postby preprationdk » 03 Jan 2017, 10:12

Hi Myself Dinesh Kumar, i am using OTRS 5.
I am facing a a problem when try to open OTRS with root login , there are no Admin option is visible.

I also try to open with following URL -- otrs/index.pl?Action=Admin
but showing an error message-

Insufficient Rights
Message: No Permission to use this frontend module!
Back to the previous page
Go to dashboard!

Please help me to fix this.

RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 03 Jan 2017, 10:26

It seems you renamed the admin group, changed permissions or left the admin group with that user.

First, try adding the user to the group. Run this script from the shell (as otrs user):
bin/otrs.Console.pl Admin::Group::UserLink --user-name "YourUserName" --group-name "admin"

Edit: Oh and welcome to the forum :)
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 03 Jan 2017, 11:51

Ohh! I think by mistake I renamed the admin group name.

Is there any way to check "what is current admin group name".

jojo
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Re: Admin option is not visible.

Postby jojo » 03 Jan 2017, 12:34

SQL
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Service Level Agreement

Postby preprationdk » 25 Jan 2017, 12:13

Service Level Agreement is not highlighted while logging a new ticket. Please find the screenshot and suggest.
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RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 25 Jan 2017, 12:15

You have no customer selected.

OTRS only shows you available Services and SLAs. SLAs are linked to services, services are linked to customers.

If there's no customer, there are no SLAs.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 25 Jan 2017, 12:33

I select the customer field, but still its in disable mode.
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RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 25 Jan 2017, 13:11

And this customer has a valid service which again has a valid SLA?
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 25 Jan 2017, 14:00

Not understand, can you please elaborate.

RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 25 Jan 2017, 14:36

Check whether:

1) In Admin -> SLA, there is a valid SLA with an attached service
2) In Admin -> "Customeruser <-> Services" whether the user Mohd has said service assigned to him
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 27 Jan 2017, 08:41

Thanks a lot, its working me

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 30 Jan 2017, 11:34

Dear Concern,
I have two more issue-

1- By default all Customeruser didn't assigned with services, I have to manually assign all users with services. It is possible that all customeruser assigned with all services.
2- After a ticket is logged- is it possible that user can assign Tiket Type, Ticket Queue, Services and SLA?

Thanks,
Dinesh Kumar

RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 30 Jan 2017, 11:47

Hi there,

yeah you can activate a default service. Go to Admin "CustomerUser <-> Services". There on the left is a button "default services".

This setting then should be applied to all new customer users.

As for question 2), you can do so:

- Go to the sysconfig -> Ticket -> "Frontend::Agent::Ticket::ViewFreeTex" and activate all the settings you want be able to modify.
- In a ticket zoom then select Miscellaneous -> Free Fields. In that popup you should now be able to modify all the activated attributes.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 30 Jan 2017, 14:11

Thanks for your reply.

but I want Miscellaneous option for customer user, so they can assign SLA and other setting after a ticket logged., PLease find screen shot for the refrence
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preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 31 Jan 2017, 10:53

Hi,

Can I change protocol to HTTPS, I try to change from - Framework → Core → Httptype.

But it still open with http protocol, is there any other setting which I need to change?

Thanks...
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RStraub
OTRS guru
Posts: 2047
Joined: 13 Mar 2014, 09:16
OTRS Version?: 5.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Postby RStraub » 31 Jan 2017, 11:07

CAN you open it in https? If you want to force it, you have to configure your webserver to do so.
Currently using: OTRS 5.0.14 -- MariaDB -- Ubuntu 16 LTS

preprationdk
OTRS newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
OTRS Version?: OTRS5

Re: Admin option is not visible.

Postby preprationdk » 31 Jan 2017, 13:07

Thanks.

When I am trying to update/close/generate a ticket its taking approx. 3 minutes.
I installed OTRS on ubuntu Machine (RAM- 16 GB).

Usually how much time its take to close or update for a ticket.


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