Admin option is not visible.

Moderator: crythias

Post Reply
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Admin option is not visible.

Post by preprationdk »

Hi Myself Dinesh Kumar, i am using OTRS 5.
I am facing a a problem when try to open OTRS with root login , there are no Admin option is visible.

I also try to open with following URL -- otrs/index.pl?Action=Admin
but showing an error message-

Insufficient Rights
Message: No Permission to use this frontend module!
Back to the previous page
Go to dashboard!

Please help me to fix this.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

It seems you renamed the admin group, changed permissions or left the admin group with that user.

First, try adding the user to the group. Run this script from the shell (as otrs user):
bin/otrs.Console.pl Admin::Group::UserLink --user-name "YourUserName" --group-name "admin"

Edit: Oh and welcome to the forum :)
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Ohh! I think by mistake I renamed the admin group name.

Is there any way to check "what is current admin group name".
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Admin option is not visible.

Post by jojo »

SQL
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Service Level Agreement

Post by preprationdk »

Service Level Agreement is not highlighted while logging a new ticket. Please find the screenshot and suggest.
You do not have the required permissions to view the files attached to this post.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

You have no customer selected.

OTRS only shows you available Services and SLAs. SLAs are linked to services, services are linked to customers.

If there's no customer, there are no SLAs.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

I select the customer field, but still its in disable mode.
You do not have the required permissions to view the files attached to this post.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

And this customer has a valid service which again has a valid SLA?
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Not understand, can you please elaborate.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

Check whether:

1) In Admin -> SLA, there is a valid SLA with an attached service
2) In Admin -> "Customeruser <-> Services" whether the user Mohd has said service assigned to him
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Thanks a lot, its working me
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Dear Concern,
I have two more issue-

1- By default all Customeruser didn't assigned with services, I have to manually assign all users with services. It is possible that all customeruser assigned with all services.
2- After a ticket is logged- is it possible that user can assign Tiket Type, Ticket Queue, Services and SLA?

Thanks,
Dinesh Kumar
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

Hi there,

yeah you can activate a default service. Go to Admin "CustomerUser <-> Services". There on the left is a button "default services".

This setting then should be applied to all new customer users.

As for question 2), you can do so:

- Go to the sysconfig -> Ticket -> "Frontend::Agent::Ticket::ViewFreeTex" and activate all the settings you want be able to modify.
- In a ticket zoom then select Miscellaneous -> Free Fields. In that popup you should now be able to modify all the activated attributes.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Thanks for your reply.

but I want Miscellaneous option for customer user, so they can assign SLA and other setting after a ticket logged., PLease find screen shot for the refrence
You do not have the required permissions to view the files attached to this post.
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Hi,

Can I change protocol to HTTPS, I try to change from - Framework → Core → Httptype.

But it still open with http protocol, is there any other setting which I need to change?

Thanks...
You do not have the required permissions to view the files attached to this post.
RStraub
Znuny guru
Posts: 2210
Joined: 13 Mar 2014, 09:16
Znuny Version: 6.0.14
Real Name: Rolf Straub

Re: Admin option is not visible.

Post by RStraub »

CAN you open it in https? If you want to force it, you have to configure your webserver to do so.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
preprationdk
Znuny newbie
Posts: 10
Joined: 03 Jan 2017, 09:53
Znuny Version: OTRS5

Re: Admin option is not visible.

Post by preprationdk »

Thanks.

When I am trying to update/close/generate a ticket its taking approx. 3 minutes.
I installed OTRS on ubuntu Machine (RAM- 16 GB).

Usually how much time its take to close or update for a ticket.
Post Reply