New Module on Feature-Addons.de: TicketTemplates

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reneeb
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New Module on Feature-Addons.de: TicketTemplates

Postby reneeb » 30 Sep 2014, 11:39

How much time do your agents spend to enter the same settings for all the tickets? Probably too much ;-) With TicketTemplates, you can define templates for new phone tickets. You can define the default values for

* Ticket Type
* Subject
* Priority
* Text of tickets
* Queue
* Owner
* Time units
* Service (if later selected customer has the service)
* SLA (if later selected customer has the service)

http://feature-addons.de/otrs/Ticket/TicketTemplates (german)
Perl / OTRS development: http://perl-services.de
Free OTRS add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de

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