User Creation and Approval Workflow - OTRS

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ronsonblossom
OTRS newbie
Posts: 2
Joined: 01 Oct 2014, 15:50
OTRS Version?: 3.2.9
Real Name: Ronson Blossom
Company: Afras Group

User Creation and Approval Workflow - OTRS

Postby ronsonblossom » 06 Oct 2014, 12:33

Hi,

I'm looking for someone who could assist me on creating a workflow for user creation and approval by OTRS. My requirement is below:

OTRS -> Service Request -> New User Creation -> Select System (Siebel, AD, Oracle Financials) -> Enter Employee ID – Populate Name Fields, Title, Project, mobile number manually -> Workflow sends to COO for Business Approval (Business Approval Level) (Business user receives email with clickable link to approve) -> Ticket sent to System Admin to create user

Please feel free to contact me for further details.

Many Thanks,
Ronson Blossom
Afras Group, Saudi Arabia
Website : www.afras.com.sa
Email : r.blossom@afras.com.sa
Skype id : ronsonblossom
Mobile : +966534582797

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