multi level services

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using Znuny or the ((OTRS)) Community Edition in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers. Everything here is about Znuny LTS, Znuny, OTRS Community Edition and services around this. Keep other services and products out of it, they will be removed without any kind of warning.

1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
1.1.1) There is no application ore qualification. The offering must be serious and real and with a real name.
1.2.) Remove outdated topics! If it's not done by you, we will.
2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
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3.2) In the case of individual offerings, please do not correspond in the post, but per PM. (Privacy First :))
4) Have FUN and SUCCESS!
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harryho
Znuny newbie
Posts: 2
Joined: 25 Sep 2012, 14:34
Znuny Version: OTRS 3.1
Real Name: Harry Hoeve
Company: RKCS

multi level services

Post by harryho »

I'm setting up a help desk for a school board and we have about 600 HW items. We have different services and I need a structure to differentiate the services by group and subgroup. I asked a company for the price for the Multi Level service which Add on will solve the problem but it is to expensive for our organisation. Cam anyone help me how to configure the OTRS system with Sysconfig. I will apreciate that very much. Tank you harryho
harryho
OTRS newbie
artjoms15
Znuny advanced
Posts: 121
Joined: 30 Aug 2011, 10:48
Znuny Version: 3.3.8 && 4.0.9
Real Name: Artjoms Petrovs
Location: Latvia

Re: multi level services

Post by artjoms15 »

well, you can read this post and see if it suits you viewtopic.php?f=62&t=12728
Here are some guidelines how to build the dependent autocomplete by yourself ;)
Ar cieņu / Kind regards,
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Artjoms Petrovs
Sistēmu analītiķis/Programmētājs /
Systems Analyst/Programmer
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