Looking For OTRS Consultant

Looking to use your skills to make money or become a part of a team of experts servicing world-wide organizations using OTRS in highly complex and challenging environments, then look here first. Your work in the community could be the key to your next career move.
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Important:
Please do not think of this page, or use it, as a place to do battle. Place your job offerings or offers for work here in a very sterile manner, otherwise your post will be kicked by a moderator. It is important to respect that there are enough skilled professionals to go around as well a customers looking for skilled developers.

1) Corporations or Companies
1.1) Please requests a redirect link to your official jobs website from an owner or moderator.
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2) Individual Offerings
2.1) Please just create a topic describing the skills you want to provide
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4) Have FUN and SUCCESS with OTRS!
Mirfster
OTRS newbie
Posts: 1
Joined: 06 Sep 2016, 16:54
OTRS Version?: 5.0.12
Real Name: Michael

Looking For OTRS Consultant

Postby Mirfster » 18 Oct 2017, 17:20

I am relatively new to OTRS, but have set up an initial instance OTRS v5.0.18. However, I am looking to turn this into a fully functioning ticketing system with the following (just some ideas off the top of my head):

Time Tracking with ability to subtract time from a Customer's "Pool" of purchased support time
Customer Portal (where they can submit tickets or access FAQs)
FAQs/Knowledge Base that is that I can differentiate access depending on Customer or Groups
Automated backup of system for DR
Overall Tuning and Best Practices
Customization to make it more in-tune with my business


While this is not a complete list, I thought it best to at least provide some information.

All work will be done remotely (I will ensure remote access)

If this sounds like something you may be interested in, please let me know what your rate is and perhaps we can schedule a phone conversation?

Thanks.

jojo
Moderator
Posts: 13919
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Looking For OTRS Consultant

Postby jojo » 18 Oct 2017, 17:32

You can Contact the vendor directly via sales@otrs.com
"Production": OTRS5, OTRS::ITSM5, SIRIOS 2.3
"Testing": OTRS git Master
OS: Ubuntu / Apache2/MySQL 5+

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com


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