I am relatively new to OTRS, but have set up an initial instance OTRS v5.0.18. However, I am looking to turn this into a fully functioning ticketing system with the following (just some ideas off the top of my head):
Time Tracking with ability to subtract time from a Customer's "Pool" of purchased support time
Customer Portal (where they can submit tickets or access FAQs)
FAQs/Knowledge Base that is that I can differentiate access depending on Customer or Groups
Automated backup of system for DR
Overall Tuning and Best Practices
Customization to make it more in-tune with my business
While this is not a complete list, I thought it best to at least provide some information.
All work will be done remotely (I will ensure remote access)
If this sounds like something you may be interested in, please let me know what your rate is and perhaps we can schedule a phone conversation?