如何增加自定义字段

与 OTRS 相关的各种安装配置等问题

Moderator: never

Alan_OTRS
OTRS newbie
Posts: 1
Joined: 18 Oct 2011, 05:38
OTRS Version?: 3.0.10
Real Name: Alan
Company: Eaton SAMC

如何增加自定义字段

Postby Alan_OTRS » 11 Nov 2011, 04:51

各位大佬们,

有谁知道如何在客气界面的,新建icket 页,如何可以做到添加一下type 字段, 谢谢.我有贴上图片.
You do not have the required permissions to view the files attached to this post.

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: 如何增加自定义字段

Postby micshi » 11 Nov 2011, 07:19

Sysconfig

Ticket -> Core::Ticket,将Ticket::Type设置为Yes。
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: 如何增加自定义字段

Postby micshi » 11 Nov 2011, 14:36

newticket.png
You do not have the required permissions to view the files attached to this post.
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

Donati168
OTRS newbie
Posts: 9
Joined: 26 May 2011, 08:29
OTRS Version?: 3.0.4

Re: 如何增加自定义字段

Postby Donati168 » 13 Feb 2012, 08:40

我有个问题,在下面的包括IP,机架位等字段在哪里添加?我在Ticket -> Core::TicketFreeText中修改,但是却没任何反应。请指教。

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: 如何增加自定义字段

Postby micshi » 13 Feb 2012, 10:11

应该再加上下面两项的配置:
Frontend::Customer::Ticket::ViewNew
Frontend::Agent::Ticket::ViewFreeText
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

Donati168
OTRS newbie
Posts: 9
Joined: 26 May 2011, 08:29
OTRS Version?: 3.0.4

Re: 如何增加自定义字段

Postby Donati168 » 13 Feb 2012, 10:53

真不好意思,多次麻烦你,不过我还是有个问题.
我已经在Ticket::Frontend:ViewFreeTxt和Cusomter上添加了,但是还是没有显示。还要修改哪块吗?
You do not have the required permissions to view the files attached to this post.

micshi
OTRS wizard
Posts: 191
Joined: 05 Jul 2011, 16:10
OTRS Version?: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: 如何增加自定义字段

Postby micshi » 13 Feb 2012, 12:09

估计您的Ticket -> Core::TicketFreeText配置有问题,

FreeText能接收两种输入方式:

1. 下拉列表
2. 文本

需要您清楚这两种字段的如何配置。
OTRS 3.2.2, ITSM 3.2.2, SystemMonitor
Ubuntu, Apache2, MySQL 5
My OTRS Blog
OTRS Basic Concept Training
OTRS Demo Instance

jpag
OTRS newbie
Posts: 8
Joined: 09 Dec 2014, 09:00
OTRS Version?: 4.0.8
Real Name: yoyoyo

Re: 如何增加自定义字段

Postby jpag » 18 Dec 2014, 03:46

您好,我想问一下,动态字段中的ObjectReference怎么使用,谢谢!


Return to “安装和使用”

Who is online

Users browsing this forum: No registered users and 1 guest

cron