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Moderator: tto
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98 Topics

677 Posts

Last post Re: ITSM-CI-Attribute extensi…
by tto View the latest post
03 Aug 2016, 09:11

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Perl Developer Links

Last post by fvictorio « 04 Aug 2016, 14:05
Replies: 2
by Alexander Halle » 07 Nov 2011, 17:55

2 Replies

2475 Views

Last post by fvictorio View the latest post
04 Aug 2016, 14:05

Topics

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Community Task: OTRS Performance Improvement

Last post by sectrix « 04 Aug 2014, 19:49
Replies: 6
by ferrosti » 10 Feb 2012, 16:55

6 Replies

4027 Views

Last post by sectrix View the latest post
04 Aug 2014, 19:49
Help with ACL

Last post by cris12345 « 26 May 2017, 22:57
Replies: 4
by cris12345 » 22 May 2017, 23:15

4 Replies

122 Views

Last post by cris12345 View the latest post
26 May 2017, 22:57
SLA time format doubt

Last post by cris12345 « 26 May 2017, 19:38

by cris12345 » 26 May 2017, 19:38

0 Replies

31 Views

Last post by cris12345 View the latest post
26 May 2017, 19:38
New Module: TicketOverviewHooked

Last post by reneeb « 24 May 2017, 07:02
Replies: 8
by reneeb » 03 May 2011, 09:00

8 Replies

1120 Views

Last post by reneeb View the latest post
24 May 2017, 07:02
KIX4OTRS file changes

Last post by tto « 18 May 2017, 09:10
Replies: 1
by gtsak » 18 May 2017, 08:28

1 Replies

86 Views

Last post by tto View the latest post
18 May 2017, 09:10
Active=AgentITSMConfigItemEdit doesn`t work!

Last post by arshesney « 17 May 2017, 17:52
Replies: 7
by SimoneOtt » 24 Feb 2017, 10:20

7 Replies

272 Views

Last post by arshesney View the latest post
17 May 2017, 17:52
Avoid re-open ticket

Last post by cris12345 « 10 May 2017, 21:36
Replies: 2
by cris12345 » 10 May 2017, 18:11

2 Replies

131 Views

Last post by cris12345 View the latest post
10 May 2017, 21:36
Send Emails issue

Last post by CJBok « 10 May 2017, 19:52
Replies: 1
by cris12345 » 05 May 2017, 17:12

1 Replies

125 Views

Last post by CJBok View the latest post
10 May 2017, 19:52
[SOLVED] Generic Agent: Execute Custom Module Parameters

Last post by RStraub « 10 May 2017, 15:07
Replies: 3
by CJBok » 10 May 2017, 13:38

3 Replies

112 Views

Last post by RStraub View the latest post
10 May 2017, 15:07
SendmailModule::CMD for SMPT

Last post by reneeb « 09 May 2017, 06:49
Replies: 1
by cris12345 » 08 May 2017, 21:50

1 Replies

74 Views

Last post by reneeb View the latest post
09 May 2017, 06:49
How can I set a default type in the New Phone ticket page?

Last post by RStraub « 28 Apr 2017, 08:26
Replies: 5
by cris12345 » 25 Apr 2017, 17:17

5 Replies

169 Views

Last post by RStraub View the latest post
28 Apr 2017, 08:26
Is there a way that "customer user" field will not be mandatory? Creating phone tickets

Last post by cris12345 « 28 Apr 2017, 01:02
Replies: 2
by cris12345 » 25 Apr 2017, 16:51

2 Replies

113 Views

Last post by cris12345 View the latest post
28 Apr 2017, 01:02
Process ticket, custom print

Last post by gtsak « 25 Apr 2017, 12:39

by gtsak » 25 Apr 2017, 12:39

0 Replies

90 Views

Last post by gtsak View the latest post
25 Apr 2017, 12:39
Custom Dashlet with Dynamic Field with multiple value

Last post by Sleepwalker « 25 Apr 2017, 06:35
Replies: 1
by Sleepwalker » 24 Apr 2017, 08:57

1 Replies

101 Views

Last post by Sleepwalker View the latest post
25 Apr 2017, 06:35
invoice tickets and ci

Last post by reneeb « 20 Apr 2017, 13:41
Replies: 3
by gtsak » 19 Apr 2017, 13:05

3 Replies

129 Views

Last post by reneeb View the latest post
20 Apr 2017, 13:41
Assign new ticket to one of the online agent with same queue

Last post by nedmaj « 19 Apr 2017, 21:26
Replies: 13
by malikKhan91 » 30 Jul 2014, 13:01

13 Replies

1613 Views

Last post by nedmaj View the latest post
19 Apr 2017, 21:26
add agent in reports?

Last post by cris12345 « 18 Apr 2017, 19:34
Replies: 2
by cris12345 » 10 Apr 2017, 17:52

2 Replies

163 Views

Last post by cris12345 View the latest post
18 Apr 2017, 19:34
remove mandatory from customer user field in the new phone ticket

Last post by cris12345 « 10 Apr 2017, 23:51

by cris12345 » 10 Apr 2017, 23:51

0 Replies

161 Views

Last post by cris12345 View the latest post
10 Apr 2017, 23:51
Change the word State to Status, is it possible?

Last post by wurzel « 08 Apr 2017, 07:49
Replies: 3
by cris12345 » 31 Mar 2017, 16:17

3 Replies

231 Views

Last post by wurzel View the latest post
08 Apr 2017, 07:49
Can new phone ticket page accept simple text in customer user field?

Last post by cris12345 « 06 Apr 2017, 22:53
Replies: 1
by cris12345 » 06 Apr 2017, 22:52

1 Replies

118 Views

Last post by cris12345 View the latest post
06 Apr 2017, 22:53
Re-open tickets?

Last post by cris12345 « 06 Apr 2017, 17:39
Replies: 2
by cris12345 » 31 Mar 2017, 23:09

2 Replies

173 Views

Last post by cris12345 View the latest post
06 Apr 2017, 17:39
[Add-on Announcement] Support Quota Add-on

Last post by denydias « 29 Mar 2017, 01:22
Replies: 71
1

2
by denydias » 13 Jul 2014, 02:24
71 Replies

8284 Views

Last post by denydias View the latest post
29 Mar 2017, 01:22
Search information in text (email body) or subject

Last post by RStraub « 20 Mar 2017, 18:23
Replies: 3
by cris12345 » 16 Mar 2017, 00:34

3 Replies

225 Views

Last post by RStraub View the latest post
20 Mar 2017, 18:23
OTRS Daemon is not running

Last post by cris12345 « 20 Mar 2017, 18:06

by cris12345 » 20 Mar 2017, 18:06

0 Replies

106 Views

Last post by cris12345 View the latest post
20 Mar 2017, 18:06
[SOLVED] How to change log file location at runtime?

Last post by epferreira « 17 Mar 2017, 10:15
Replies: 1
by epferreira » 16 Mar 2017, 18:55

1 Replies

153 Views

Last post by epferreira View the latest post
17 Mar 2017, 10:15
dynamic field dropdown

Last post by jojo « 16 Mar 2017, 08:40
Replies: 1
by cris12345 » 16 Mar 2017, 00:35

1 Replies

161 Views

Last post by jojo View the latest post
16 Mar 2017, 08:40
Internal Server Error after saving a ticket from customer.pl

Last post by wurzel « 15 Mar 2017, 10:54
Replies: 14
by baselit » 05 Mar 2017, 10:01

14 Replies

285 Views

Last post by wurzel View the latest post
15 Mar 2017, 10:54
which tables are dynamic dropdown options saved?

Last post by reneeb « 15 Mar 2017, 08:44
Replies: 1
by cris12345 » 15 Mar 2017, 00:51

1 Replies

94 Views

Last post by reneeb View the latest post
15 Mar 2017, 08:44
Default value for new ticket type (customer side)

Last post by cris12345 « 14 Mar 2017, 16:05
Replies: 2
by cris12345 » 13 Mar 2017, 21:35

2 Replies

113 Views

Last post by cris12345 View the latest post
14 Mar 2017, 16:05
can I change the unlock and lock to upper case? is it safe?

Last post by reneeb « 14 Mar 2017, 09:11
Replies: 3
by cris12345 » 13 Mar 2017, 21:40

3 Replies

118 Views

Last post by reneeb View the latest post
14 Mar 2017, 09:11
Change order to customer new ticket fields is possible?

Last post by cris12345 « 13 Mar 2017, 22:28

by cris12345 » 13 Mar 2017, 22:28

0 Replies

65 Views

Last post by cris12345 View the latest post
13 Mar 2017, 22:28
How can I add filter option to the header of the overview customer?

Last post by cris12345 « 13 Mar 2017, 21:34

by cris12345 » 13 Mar 2017, 21:34

0 Replies

72 Views

Last post by cris12345 View the latest post
13 Mar 2017, 21:34
Admin Menu not working when details in CMDB are shown

Last post by shild « 08 Mar 2017, 10:40
Replies: 3
by shild » 07 Mar 2017, 17:46

3 Replies

217 Views

Last post by shild View the latest post
08 Mar 2017, 10:40
how can I create ticket by insert?

Last post by RStraub « 07 Mar 2017, 12:31
Replies: 3
by cris12345 » 28 Feb 2017, 01:40

3 Replies

204 Views

Last post by RStraub View the latest post
07 Mar 2017, 12:31
Customer Dashboard

Last post by mohsinkhan009 « 27 Feb 2017, 13:20

by mohsinkhan009 » 27 Feb 2017, 13:20

0 Replies

144 Views

Last post by mohsinkhan009 View the latest post
27 Feb 2017, 13:20
Uninstall or upgrade from 5.0.7-01 to 5.0.16 OTRS

Last post by jojo « 25 Feb 2017, 10:00
Replies: 5
by cris12345 » 24 Feb 2017, 18:05

5 Replies

300 Views

Last post by jojo View the latest post
25 Feb 2017, 10:00
ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-95 Perl: 5.16.3 OS: linux

Last post by cris12345 « 24 Feb 2017, 23:41

by cris12345 » 24 Feb 2017, 23:41

0 Replies

126 Views

Last post by cris12345 View the latest post
24 Feb 2017, 23:41
Perl issue after install KIX4OTRS

Last post by cris12345 « 24 Feb 2017, 18:16

by cris12345 » 24 Feb 2017, 18:16

0 Replies

147 Views

Last post by cris12345 View the latest post
24 Feb 2017, 18:16
OTRS Dynamic fields stats

Last post by joseph743 « 17 Feb 2017, 09:59

by joseph743 » 17 Feb 2017, 09:59

0 Replies

151 Views

Last post by joseph743 View the latest post
17 Feb 2017, 09:59
Widgets on the dashboard page

Last post by rockdale « 16 Feb 2017, 23:30

by rockdale » 16 Feb 2017, 23:30

0 Replies

131 Views

Last post by rockdale View the latest post
16 Feb 2017, 23:30
MySQL Has gone away

Last post by RStraub « 16 Feb 2017, 10:37
Replies: 1
by tritel » 16 Feb 2017, 10:22

1 Replies

138 Views

Last post by RStraub View the latest post
16 Feb 2017, 10:37
Ho I can add key to existing config option?

Last post by RStraub « 13 Feb 2017, 09:23
Replies: 3
by kmx » 09 Feb 2017, 07:40

3 Replies

199 Views

Last post by RStraub View the latest post
13 Feb 2017, 09:23
Dynamic Field Values from DB

Last post by wurzel « 06 Feb 2017, 11:22
Replies: 2
by stoicamarcus23 » 06 Feb 2017, 10:43

2 Replies

195 Views

Last post by wurzel View the latest post
06 Feb 2017, 11:22
OTRS webservice in WSDL format

Last post by KolliMa « 05 Feb 2017, 17:49

by KolliMa » 05 Feb 2017, 17:49

0 Replies

164 Views

Last post by KolliMa View the latest post
05 Feb 2017, 17:49
Number of Customer Tickets on AgentTicketQueue

Last post by klsoft « 25 Jan 2017, 15:54
Replies: 2
by klsoft » 25 Jan 2017, 14:33

2 Replies

208 Views

Last post by klsoft View the latest post
25 Jan 2017, 15:54
Disable Default Ticket Notifications

Last post by Gunjan « 19 Jan 2017, 11:31
Replies: 7
by RagnaXBL » 21 Apr 2015, 16:02

7 Replies

1253 Views

Last post by Gunjan View the latest post
19 Jan 2017, 11:31
Postmater Ticket Update

Last post by stoicamarcus23 « 17 Jan 2017, 11:08
Replies: 6
by stoicamarcus23 » 11 Jan 2017, 11:33

6 Replies

337 Views

Last post by stoicamarcus23 View the latest post
17 Jan 2017, 11:08
How to Get Config Items from Remote system.

Last post by FHoque « 16 Jan 2017, 16:56

by FHoque » 16 Jan 2017, 16:56

0 Replies

158 Views

Last post by FHoque View the latest post
16 Jan 2017, 16:56
[Addon Announcement] CIsInIncident

Last post by RStraub « 16 Jan 2017, 10:58
Replies: 10
by RStraub » 11 Dec 2015, 13:56

10 Replies

529 Views

Last post by RStraub View the latest post
16 Jan 2017, 10:58
OTRSAppointmentCalendar API

Last post by reneeb « 10 Jan 2017, 15:11
Replies: 1
by Laurens » 10 Jan 2017, 11:23

1 Replies

194 Views

Last post by reneeb View the latest post
10 Jan 2017, 15:11

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