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Ocultar campo "fila" e "SLA" da tela de abertura de chamados do atendente

Last post by rafa94el « 17 Aug 2017, 16:49

by rafa94el » 17 Aug 2017, 16:49

0 Replies

100 Views

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17 Aug 2017, 16:49
Campo obrigatorio

Last post by MPeres « 26 Jul 2017, 19:54

by MPeres » 26 Jul 2017, 19:54

0 Replies

100 Views

Last post by MPeres View the latest post
26 Jul 2017, 19:54
Filtros de E-mail

Last post by rubensneto « 25 Jul 2017, 14:35

by rubensneto » 25 Jul 2017, 14:35

0 Replies

82 Views

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25 Jul 2017, 14:35
Grupo ADMIN inativado

Last post by lfregnani « 24 Jul 2017, 22:07

by lfregnani » 24 Jul 2017, 22:07

0 Replies

73 Views

Last post by lfregnani View the latest post
24 Jul 2017, 22:07
Criar máscara em Campo Dinâmico

Last post by joserribeiro26 « 04 Jul 2017, 12:32
Replies: 2
by valthomaz » 01 Dec 2016, 20:04

2 Replies

269 Views

Last post by joserribeiro26 View the latest post
04 Jul 2017, 12:32
Erros contínuos no log relacionados a IMAP

Last post by vjunior1981 « 29 Jun 2017, 14:04

by vjunior1981 » 29 Jun 2017, 14:04

0 Replies

135 Views

Last post by vjunior1981 View the latest post
29 Jun 2017, 14:04
Relatorio de chamados criado x fechados de 30 dias

Last post by edioilha « 25 Jun 2017, 22:32
Replies: 3
by psouza » 29 May 2017, 18:24

3 Replies

208 Views

Last post by edioilha View the latest post
25 Jun 2017, 22:32
Zero a esquerda no número do ticket

Last post by edioilha « 15 Jun 2017, 04:33
Replies: 1
by maykonponce » 06 Apr 2017, 01:15

1 Replies

179 Views

Last post by edioilha View the latest post
15 Jun 2017, 04:33
dynamic fields "amarrados".

Last post by bft « 06 Jun 2017, 14:30
Replies: 3
by hugutux » 30 May 2017, 03:43

3 Replies

258 Views

Last post by bft View the latest post
06 Jun 2017, 14:30
Escalonamento Automático de Filas - Por Seleção de campos dinâmicos.

Last post by bft « 05 Jun 2017, 15:29

by bft » 05 Jun 2017, 15:29

0 Replies

151 Views

Last post by bft View the latest post
05 Jun 2017, 15:29
Instalação OTRS - Erro DB

Last post by ovr « 02 Jun 2017, 23:50

by ovr » 02 Jun 2017, 23:50

0 Replies

183 Views

Last post by ovr View the latest post
02 Jun 2017, 23:50
Configurando email com servidor hmailserver

Last post by dihcabral « 19 Apr 2017, 22:56

by dihcabral » 19 Apr 2017, 22:56

0 Replies

215 Views

Last post by dihcabral View the latest post
19 Apr 2017, 22:56
Cliente não conseguir ver o Reencaminhamento

Last post by anamarta « 07 Apr 2017, 15:31

by anamarta » 07 Apr 2017, 15:31

0 Replies

213 Views

Last post by anamarta View the latest post
07 Apr 2017, 15:31
Instalação de Pacote

Last post by alder « 24 Mar 2017, 16:57
Replies: 2
by WaldirConnecta » 26 Jan 2017, 15:52

2 Replies

329 Views

Last post by alder View the latest post
24 Mar 2017, 16:57
[AJUDA] Problema de ACL em Ticket via Processo

Last post by dennysgm « 22 Mar 2017, 22:19

by dennysgm » 22 Mar 2017, 22:19

0 Replies

174 Views

Last post by dennysgm View the latest post
22 Mar 2017, 22:19
Associar campos X-OTRS direto do corpo do e-mail

Last post by rogeriosims « 21 Mar 2017, 22:25

by rogeriosims » 21 Mar 2017, 22:25

0 Replies

197 Views

Last post by rogeriosims View the latest post
21 Mar 2017, 22:25
Meu OTRS abre chamado com e-mail de auto-resposta

Last post by wfahham « 21 Mar 2017, 15:44
Replies: 1
by wfahham » 15 Mar 2017, 22:04

1 Replies

199 Views

Last post by wfahham View the latest post
21 Mar 2017, 15:44
Listar Todos os Clientes

Last post by alexsandro06 « 15 Mar 2017, 20:38
Replies: 4
by theosampaio » 08 Jul 2013, 17:06

4 Replies

968 Views

Last post by alexsandro06 View the latest post
15 Mar 2017, 20:38
Lentidão ao informar Customer User (Novo chamado)

Last post by IsaiasLima « 15 Feb 2017, 15:04
Replies: 4
by amdkryn » 30 Nov 2015, 18:48

4 Replies

571 Views

Last post by IsaiasLima View the latest post
15 Feb 2017, 15:04
Erro ao responder no 5.0.16

Last post by Rsardinha « 10 Feb 2017, 19:49
Replies: 1
by Rsardinha » 10 Feb 2017, 06:28

1 Replies

202 Views

Last post by Rsardinha View the latest post
10 Feb 2017, 19:49
Querie no banco de dados do OTRS

Last post by alvarocsoares « 08 Feb 2017, 20:38

by alvarocsoares » 08 Feb 2017, 20:38

0 Replies

167 Views

Last post by alvarocsoares View the latest post
08 Feb 2017, 20:38
Acordo de Nível de Serviço não filtrando automaticamente

Last post by Gl3d50N « 03 Feb 2017, 14:50
Replies: 1
by Gl3d50N » 25 Jan 2017, 13:58

1 Replies

215 Views

Last post by Gl3d50N View the latest post
03 Feb 2017, 14:50
Desabilitar Resposta nos tickets da empresa

Last post by murillofsantos « 17 Dec 2016, 14:40
Replies: 1
by RRFARIA » 15 Jun 2012, 20:07

1 Replies

511 Views

Last post by murillofsantos View the latest post
17 Dec 2016, 14:40
Ao abrir chamado por e-mail, associar automaticamente Serviço

Last post by danieln1it « 16 Dec 2016, 01:55
Replies: 2
by danieln1it » 28 Nov 2016, 16:00

2 Replies

267 Views

Last post by danieln1it View the latest post
16 Dec 2016, 01:55
Tradução e trocar palavras

Last post by zetempesta « 15 Dec 2016, 23:42

by zetempesta » 15 Dec 2016, 23:42

0 Replies

187 Views

Last post by zetempesta View the latest post
15 Dec 2016, 23:42
Ao mover o chamado de fila, o sistema enviar uma auto resposta para o cliente

Last post by RodrigoPetter « 15 Dec 2016, 21:43
Replies: 1
by jsidnei » 03 Oct 2016, 21:54

1 Replies

239 Views

Last post by RodrigoPetter View the latest post
15 Dec 2016, 21:43
OTRS demorando para fechar um chamado

Last post by savio « 30 Nov 2016, 22:20
Replies: 1
by savio » 30 Nov 2016, 22:07

1 Replies

197 Views

Last post by savio View the latest post
30 Nov 2016, 22:20
Erro na Instalação do OTRS

Last post by thomaz « 23 Nov 2016, 16:10
Replies: 2
by parkcdi » 14 Sep 2016, 03:16

2 Replies

407 Views

Last post by thomaz View the latest post
23 Nov 2016, 16:10
Reabertura de chamado fechado por engano

Last post by thomaz « 23 Nov 2016, 16:04
Replies: 1
by tecnoplace » 05 Nov 2016, 12:30

1 Replies

327 Views

Last post by thomaz View the latest post
23 Nov 2016, 16:04
Meu OTRS 5 esta lento

Last post by thomaz « 23 Nov 2016, 16:00
Replies: 6
by thomaz » 19 Sep 2016, 01:33

6 Replies

502 Views

Last post by thomaz View the latest post
23 Nov 2016, 16:00
Erro banco de dados innodb_log_file_size

Last post by thomaz « 19 Nov 2016, 15:01
Replies: 1
by romerosantos02 » 16 Nov 2016, 23:01

1 Replies

295 Views

Last post by thomaz View the latest post
19 Nov 2016, 15:01
Após atualização, não envia e-mails nem recebe anexos

Last post by mlrmelo « 07 Oct 2016, 19:09

by mlrmelo » 07 Oct 2016, 19:09

0 Replies

204 Views

Last post by mlrmelo View the latest post
07 Oct 2016, 19:09
Consultar dados

Last post by rdantasss « 06 Oct 2016, 00:31

by rdantasss » 06 Oct 2016, 00:31

0 Replies

188 Views

Last post by rdantasss View the latest post
06 Oct 2016, 00:31
Serviços-Padrão na tela do Cliente

Last post by deividsonmachado « 08 Sep 2016, 17:53
Replies: 5
by deividsonmachado » 05 Dec 2014, 13:45

5 Replies

1315 Views

Last post by deividsonmachado View the latest post
08 Sep 2016, 17:53
Criar chamado por e-mail (por fila)

Last post by savio « 26 Aug 2016, 22:19

by savio » 26 Aug 2016, 22:19

0 Replies

259 Views

Last post by savio View the latest post
26 Aug 2016, 22:19
Incluir a data da criação do chamado no painel de informações na interface do cliente.

Last post by alexandregrein « 24 Aug 2016, 16:20

by alexandregrein » 24 Aug 2016, 16:20

0 Replies

220 Views

Last post by alexandregrein View the latest post
24 Aug 2016, 16:20
Conversão do Anexo para UnixType

Last post by bambrosio « 23 Aug 2016, 21:31

by bambrosio » 23 Aug 2016, 21:31

0 Replies

186 Views

Last post by bambrosio View the latest post
23 Aug 2016, 21:31
Recebimento e-mails - OTRS 5.0.10

Last post by lpereira « 12 Aug 2016, 15:11
Replies: 1
by Narf28 » 28 Jun 2016, 23:32

1 Replies

361 Views

Last post by lpereira View the latest post
12 Aug 2016, 15:11
Problema com CloneDB

Last post by romario « 28 Jul 2016, 20:21

by romario » 28 Jul 2016, 20:21

0 Replies

363 Views

Last post by romario View the latest post
28 Jul 2016, 20:21
Ordenação de tickets

Last post by Felipe « 20 Jun 2016, 19:30

by Felipe » 20 Jun 2016, 19:30

0 Replies

269 Views

Last post by Felipe View the latest post
20 Jun 2016, 19:30
upgrade version.

Last post by adilsonpaz « 08 Jun 2016, 19:12
Replies: 1
by romariormr » 18 Apr 2016, 17:01

1 Replies

348 Views

Last post by adilsonpaz View the latest post
08 Jun 2016, 19:12
status do chamado altera quando recebe email.

Last post by adilsonpaz « 08 Jun 2016, 19:07

by adilsonpaz » 08 Jun 2016, 19:07

0 Replies

251 Views

Last post by adilsonpaz View the latest post
08 Jun 2016, 19:07
Ticket aberto pela equipe interna

Last post by marcossilva « 31 May 2016, 20:21

by marcossilva » 31 May 2016, 20:21

0 Replies

295 Views

Last post by marcossilva View the latest post
31 May 2016, 20:21
[RESOLVIDO] Como apagar um item de configuração

Last post by savio « 30 May 2016, 13:03
Replies: 1
by savio » 18 May 2016, 20:29

1 Replies

415 Views

Last post by savio View the latest post
30 May 2016, 13:03
Definir proprietário do chamado por e-mail

Last post by clemer « 23 May 2016, 19:03
Replies: 7
by clemer » 15 Mar 2016, 21:14

7 Replies

643 Views

Last post by clemer View the latest post
23 May 2016, 19:03
Consulta SQL para relatório de chamado fechado fora do prazo (SLA)

Last post by romariormr « 18 May 2016, 20:31

by romariormr » 18 May 2016, 20:31

0 Replies

404 Views

Last post by romariormr View the latest post
18 May 2016, 20:31
Da versão 3.1.6 para versão 5

Last post by maykonponce « 18 May 2016, 01:05
Replies: 1
by maykonponce » 19 Mar 2016, 19:14

1 Replies

303 Views

Last post by maykonponce View the latest post
18 May 2016, 01:05
Serviços X Campos Dinamicos

Last post by RodrigoPetter « 13 May 2016, 21:35
Replies: 2
by jeanbezbatti » 11 Mar 2016, 19:49

2 Replies

343 Views

Last post by RodrigoPetter View the latest post
13 May 2016, 21:35
Permissão de visualizar chamado como criador

Last post by mrizzon « 13 May 2016, 20:02
Replies: 1
by mrizzon » 13 May 2016, 15:22

1 Replies

327 Views

Last post by mrizzon View the latest post
13 May 2016, 20:02
Avaliação de ticket

Last post by RodrigoPetter « 12 May 2016, 19:19
Replies: 1
by romariormr » 11 Apr 2016, 18:35

1 Replies

281 Views

Last post by RodrigoPetter View the latest post
12 May 2016, 19:19

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