安装和使用

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otrs5.0中可以删除服务人员和组吗？

Last post by cola « 04 Jan 2017, 11:09

by cola » 04 Jan 2017, 11:09

0 Replies

322 Views

Last post by cola View the latest post
04 Jan 2017, 11:09
OTRS 5s中文名字的显示问题

Last post by SystemError « 03 Jan 2017, 13:59
Replies: 2
by SystemError » 22 Nov 2016, 17:17

2 Replies

598 Views

Last post by SystemError View the latest post
03 Jan 2017, 13:59
求centos的OTRS登录密码

Last post by never « 09 Aug 2016, 13:27
Replies: 1
by a83547 » 17 May 2016, 05:32

1 Replies

552 Views

Last post by never View the latest post
09 Aug 2016, 13:27
Internal Server Error with chinese characters (AgentTicketZoom)

Last post by hquadrat « 28 Jul 2015, 20:21
Replies: 3
by hquadrat » 28 Jul 2015, 17:43

3 Replies

1467 Views

Last post by hquadrat View the latest post
28 Jul 2015, 20:21
用OTRS4.06点击网页慢。

Last post by a83547 « 10 Mar 2015, 05:49
Replies: 1
by a83547 » 10 Mar 2015, 05:46

1 Replies

1064 Views

Last post by a83547 View the latest post
10 Mar 2015, 05:49
组-用户是否有上限？

Last post by never « 29 Jan 2015, 16:40
Replies: 3
by qqyygg » 28 Feb 2012, 10:36

3 Replies

21174 Views

Last post by never View the latest post
29 Jan 2015, 16:40
如何增加自定义字段

Last post by jpag « 18 Dec 2014, 03:46
Replies: 7
by Alan_OTRS » 11 Nov 2011, 04:51

7 Replies

59540 Views

Last post by jpag View the latest post
18 Dec 2014, 03:46
测试连接数据库失败

Last post by songme « 07 Aug 2014, 04:00
Replies: 1
by liquid » 02 Apr 2014, 21:05

1 Replies

1296 Views

Last post by songme View the latest post
07 Aug 2014, 04:00
OTRS资产管理

Last post by songme « 06 Aug 2014, 06:07

by songme » 06 Aug 2014, 06:07

0 Replies

558 Views

Last post by songme View the latest post
06 Aug 2014, 06:07
OTRS创建周期性工单或任务

Last post by songme « 06 Aug 2014, 06:05

by songme » 06 Aug 2014, 06:05

0 Replies

509 Views

Last post by songme View the latest post
06 Aug 2014, 06:05
Win7+IE10有些附件另存时自动变为Index

Last post by jtaracena « 01 Aug 2014, 00:02
Replies: 1
by gsadmin » 11 Jun 2013, 11:44

1 Replies

8894 Views

Last post by jtaracena View the latest post
01 Aug 2014, 00:02
Windows 2003 安装 otrs-3.3.5-win-installer-3.0.4.exe 出错

Last post by sggggy « 04 May 2014, 11:47
Replies: 1
by jimbao » 01 Apr 2014, 05:49

1 Replies

1015 Views

Last post by sggggy View the latest post
04 May 2014, 11:47
工单创建后突然发现写错字，没法修改工单？

Last post by sggggy « 04 May 2014, 11:45
Replies: 1
by jayenho » 13 Mar 2014, 07:17

1 Replies

810 Views

Last post by sggggy View the latest post
04 May 2014, 11:45
如何修改otrs安装后默认的url的context root

Last post by jayenho « 13 Mar 2014, 04:30
Replies: 1
by jayenho » 13 Mar 2014, 03:14

1 Replies

768 Views

Last post by jayenho View the latest post
13 Mar 2014, 04:30
請問OTRS Help Desk有沒有功能可導入外部資料(Data Integration)?

Last post by crowning « 10 Dec 2013, 11:51
Replies: 3
by SweeKeng » 11 Oct 2013, 09:45

3 Replies

2008 Views

Last post by crowning View the latest post
10 Dec 2013, 11:51
請問如何從CSV檔案導入客戶資料

Last post by SweeKeng « 29 Oct 2013, 05:08

by SweeKeng » 29 Oct 2013, 05:08

0 Replies

786 Views

Last post by SweeKeng View the latest post
29 Oct 2013, 05:08
BaseDN配置可以使用中文ou吗？

Last post by micshi « 28 Oct 2013, 08:02
Replies: 6
by hqcj009 » 24 Oct 2013, 09:41

6 Replies

2418 Views

Last post by micshi View the latest post
28 Oct 2013, 08:02
請問如何設定區域網絡的連接

Last post by SweeKeng « 17 Oct 2013, 09:12
Replies: 1
by SweeKeng » 17 Oct 2013, 06:21

1 Replies

25094 Views

Last post by SweeKeng View the latest post
17 Oct 2013, 09:12
安裝在Win7後為何無法使用?

Last post by SweeKeng « 15 Oct 2013, 11:35
Replies: 4
by SweeKeng » 11 Oct 2013, 11:05

4 Replies

2161 Views

Last post by SweeKeng View the latest post
15 Oct 2013, 11:35
针对与Escalation的case能不能发送通知

Last post by micshi « 11 Oct 2013, 06:42
Replies: 3
by ffghttt » 18 Apr 2011, 10:23

3 Replies

23474 Views

Last post by micshi View the latest post
11 Oct 2013, 06:42
otrs升级3.1-3.2出错

Last post by never « 26 Sep 2013, 13:07
Replies: 1
by chilly8901 » 16 Jul 2013, 23:38

1 Replies

5670 Views

Last post by never View the latest post
26 Sep 2013, 13:07
[--OTRS::ITSM 3.2 Bundle--]仓库无法连接

Last post by never « 26 Sep 2013, 13:06
Replies: 1
by wp14767273 » 05 Sep 2013, 11:40

1 Replies

4676 Views

Last post by never View the latest post
26 Sep 2013, 13:06
工单处理与QQ集成

Last post by vincent87 « 13 Jun 2013, 10:56
Replies: 1
by micshi » 21 Dec 2012, 17:18

1 Replies

11214 Views

Last post by vincent87 View the latest post
13 Jun 2013, 10:56
OTRS创建工单时自动带入资产信息

Last post by micshi « 12 Jun 2013, 09:40
Replies: 1
by gsadmin » 11 Jun 2013, 03:54

1 Replies

7127 Views

Last post by micshi View the latest post
12 Jun 2013, 09:40
OTRS客户化中文翻译

Last post by zuiaiharbor « 15 May 2013, 09:40
Replies: 1
by micshi » 15 May 2013, 07:58

1 Replies

13385 Views

Last post by zuiaiharbor View the latest post
15 May 2013, 09:40
客户登录界面的中文名如何正确显示?

Last post by lsh8802 « 03 May 2013, 07:19
Replies: 4
by lsh8802 » 02 May 2013, 18:53

4 Replies

41098 Views

Last post by lsh8802 View the latest post
03 May 2013, 07:19
OTRS邮件发送机制

Last post by Lenny « 30 Apr 2013, 20:09
Replies: 1
by micshi » 28 Apr 2013, 17:49

1 Replies

55226 Views

Last post by Lenny View the latest post
30 Apr 2013, 20:09
ITSM CHANGES 是什么功能？

Last post by micshi « 30 Apr 2013, 17:13
Replies: 1
by lsh8802 » 30 Apr 2013, 15:40

1 Replies

14145 Views

Last post by micshi View the latest post
30 Apr 2013, 17:13
OTRS流程管理讲座

Last post by micshi « 26 Apr 2013, 03:02

by micshi » 26 Apr 2013, 03:02

0 Replies

11688 Views

Last post by micshi View the latest post
26 Apr 2013, 03:02
如何在Ckeditor编辑器中选择中文字体？

Last post by micshi « 21 Feb 2013, 07:10

by micshi » 21 Feb 2013, 07:10

0 Replies

11040 Views

Last post by micshi View the latest post
21 Feb 2013, 07:10
ckeditor bug

Last post by micshi « 08 Feb 2013, 08:57
Replies: 1
by micshi » 14 Dec 2011, 16:37

1 Replies

17440 Views

Last post by micshi View the latest post
08 Feb 2013, 08:57
所有者更改后工单自动解锁(插件)

Last post by micshi « 06 Feb 2013, 09:41

by micshi » 06 Feb 2013, 09:41

0 Replies

11207 Views

Last post by micshi View the latest post
06 Feb 2013, 09:41
中文设置无法生效

Last post by leonzou « 26 Jan 2013, 15:09
Replies: 2
by leonzou » 26 Jan 2013, 12:33

2 Replies

15081 Views

Last post by leonzou View the latest post
26 Jan 2013, 15:09
OTRS LDAP 设置问题

Last post by sggggy « 07 Jan 2013, 13:18
Replies: 1
by terrychen » 07 Jan 2013, 11:57

1 Replies

13246 Views

Last post by sggggy View the latest post
07 Jan 2013, 13:18
工单状态（ticket state）和工单状态类型(ticket state type)

Last post by micshi « 18 Dec 2012, 08:27

by micshi » 18 Dec 2012, 08:27

0 Replies

10576 Views

Last post by micshi View the latest post
18 Dec 2012, 08:27
如何用你自己的.pm和.dtl替换OTRS自身的.pm和dtl文件？

Last post by never « 10 Dec 2012, 17:21
Replies: 1
by micshi » 09 Dec 2012, 17:37

1 Replies

13736 Views

Last post by never View the latest post
10 Dec 2012, 17:21
如何添加CMDB配置项之间的关系？

Last post by never « 09 Dec 2012, 17:12
Replies: 1
by micshi » 09 Dec 2012, 15:28

1 Replies

9808 Views

Last post by never View the latest post
09 Dec 2012, 17:12
求OTRS HelpDesk的用户手册

Last post by micshi « 21 Aug 2012, 09:10
Replies: 1
by yuna » 21 Aug 2012, 08:44

1 Replies

13352 Views

Last post by micshi View the latest post
21 Aug 2012, 09:10
在agent的菜单导航中添加外部URL按钮

Last post by micshi « 20 Aug 2012, 08:42

by micshi » 20 Aug 2012, 08:42

0 Replies

11238 Views

Last post by micshi View the latest post
20 Aug 2012, 08:42
[已解决] OTRS使用问题

Last post by gsadmin « 25 Jul 2012, 03:33
Replies: 2
by gsadmin » 24 Jul 2012, 15:52

2 Replies

16121 Views

Last post by gsadmin View the latest post
25 Jul 2012, 03:33
怎么更改默认的优先级别的显示颜色？

Last post by zhutong « 06 Jul 2012, 03:12
Replies: 2
by zhutong » 05 Jul 2012, 10:26

2 Replies

16726 Views

Last post by zhutong View the latest post
06 Jul 2012, 03:12
请问是完全免费的么?不会有什么限制吧?可以安装到CentOS6上吗?

Last post by pablo « 05 Jul 2012, 03:40
Replies: 2
by pablo » 04 Jul 2012, 11:40

2 Replies

16475 Views

Last post by pablo View the latest post
05 Jul 2012, 03:40
统计输出格式CSV时中文乱码

Last post by waterlh « 27 Jun 2012, 08:15
Replies: 3
by yancyyou » 21 Jun 2012, 09:10

3 Replies

34001 Views

Last post by waterlh View the latest post
27 Jun 2012, 08:15
[已解决]求助！工单关闭后自动发邮件给客户通知关闭理由

Last post by yancyyou « 25 Jun 2012, 10:23

by yancyyou » 25 Jun 2012, 10:23

0 Replies

16943 Views

Last post by yancyyou View the latest post
25 Jun 2012, 10:23
修改客户提交 Ticket 里的 Example Company Support 为自己公司名

Last post by Lenny « 17 May 2012, 03:40

by Lenny » 17 May 2012, 03:40

0 Replies

17163 Views

Last post by Lenny View the latest post
17 May 2012, 03:40
PDF文件中的汉字显示问题

Last post by micshi « 06 May 2012, 04:37

by micshi » 06 May 2012, 04:37

0 Replies

16669 Views

Last post by micshi View the latest post
06 May 2012, 04:37
80G 硬盘建议分区(Linux平台)

Last post by tomora « 03 Apr 2012, 10:57
Replies: 1
by Lenny » 15 Jul 2010, 08:02

1 Replies

24287 Views

Last post by tomora View the latest post
03 Apr 2012, 10:57
在Dashboard中显示 lock, state, queue和owner

Last post by micshi « 13 Feb 2012, 05:24
Replies: 6
by micshi » 26 Dec 2011, 09:20

6 Replies

68593 Views

Last post by micshi View the latest post
13 Feb 2012, 05:24
增加的客户信息不能登陆

Last post by sggggy « 03 Nov 2011, 14:53
Replies: 1
by wright » 03 Nov 2011, 04:56

1 Replies

26969 Views

Last post by sggggy View the latest post
03 Nov 2011, 14:53
为客户设置缺省的“中文”队列

Last post by micshi « 14 Sep 2011, 02:46

by micshi » 14 Sep 2011, 02:46

0 Replies

20349 Views

Last post by micshi View the latest post
14 Sep 2011, 02:46

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