Znuny and ((OTRS)) Community Edition

thank

any help how solving above error

Package manager onclick error log: [Error][Kernel::System::XML::XMLParse][774] C-Parser: not well-formed (invalid token) at line 9, column 36, byte 632 at C:/Program Files (x86)/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187 ! [Fri Jul 26 17:18:29 2013][Error][Kernel::System::XML::XMLPar...

if more then one survey than use status is master added two line select t.tn as "Ticket number",t.customer_id as company, concat(cu.first_name," ",cu.last_name) as "Customer name", CONCAT( u2.first_name, " ", u2.last_name ) owner,q.name queue, sv.create_time a...

hi alll :D survey Report sql select t.tn as "Ticket number",t.customer_id as company, concat(cu.first_name," ",cu.last_name) as "Customer name", CONCAT( u2.first_name, " ", u2.last_name ) owner,q.name queue, sv.create_time as "vote time", sq.question...

hi

how to use OTRS Headers in POST master Filter " In-Reply-To" option ??

customer replies to the specific ticket keeping the subject line(instead of ticket number) to identify follow-up messages ???

Hi All

Postmaster filter option how to use In-Reply-To .

any one know please post me Example.

Thank you

Hi crythias ,

can u possible this number based ticket update ?? .

if ticket subject SAP94575(dynamic filed) that ticket will update. currently number based update there.
how to change number base to other like old ticket number(dynamic filed value) base .

hi I got it.

Thank you very much crythias

crythias , I need same value dynamic field which one filter . Example: Subject: test SAP94575 postmaster filter: header I : subject value : (SAP[0-9]+) set email header: header: dynamic filed- old number (where old number field name is text) value: ????? (? - need "SAP94575" this dynamic v...

Hi

I am try this way but still error .
not getting values . any body help me

Hi all admin interface you have the info "last login" also shown in the overview table. :) SELECT CONCAT(first_name,last_name) as Agnet_Name ,u.login, Preferences_value as LastLogin FROM otrs.user_preferences,users u where preferences_key like '%UserLastLoginTimestamp%' and user_id = u.id ...

thank you,

Value1: [***] means ??? what values this display u tell me??

Hi OTRS Gurus ;-) I am managing a small team (7 people) of security engineers. We are part of a big company, who is now pushing everyone to use Siebel as a central CRM *AND* ticketing system. For us, Siebel is a real pain in the neck to work with, mainly because ticketing is just an add-on, and it's...

Hi All,

i am create one dynamic field Old Ticket Number .

i am trying Post master filter option subject or body field ticket number Like SAP50600007 filter this ticket number to enter Old ticket number field.

anybody know this type option possible in otrs Postmaster filter option.

Hi All, DS Helpdesk Application install my mobile . OTRS Agent login working fine. but Customer user login not working . i am used agent login name: test url : www.mysite.com/otrs/json.pl username: xyz password : ***** i tryed customer login same way but not working I use url : www.mysite.com/otrs/j...

Hi all
Report working fine .

i done wrong batch file creating.

Hi i am run manually below code working fine $HOME/bin/otrs.GenerateStats.pl -n 10020 -f CSV -r 123@domain.com -r 123@domain.com -m "Weekly Open Ticket Report" -F WeeklyOpen i try to schedule this like cron job in window , following i done above code created batch file like report.bat . af...

Hi hello all Time Unit working fine just added CustomerTicketZoom.dtl Information option : <li> <span class="Key">$Text{"Accounted time"}:</span> <span>$Data{"TicketTimeUnits"}</span> now customer info display Accounted time: 0 if need change Accounted time as Time unit...

Hi

Text editor working fine ,but ticket views and notifications number list and bulleted list not working.
Find the attachments added error. I think some where filtering number and list . can u tell anyone how is this happening.

Thank you,

Hi , Customer view or agent view create and update ticket text area option table and number list showing fine. But after sending or submit ticket it showing only plain text and number list displaying “-“. How to change plan text to rich text. I am trying changes 1. PostmasterAutoHTML2Text --no 2. Fr...