Search found 15002 matches
- 05 Jul 2021, 13:28
- Forum: Hilfe
- Topic: Anzeige von Emailadressen standardmäßig?
- Replies: 4
- Views: 701
Re: Anzeige von Emailadressen standardmäßig?
Ticket::Frontend::ArticleHeadVisibleDefault sollte das richtige Setting sein
- 02 Jul 2021, 15:07
- Forum: General
- Topic: Change of sending mail of replies
- Replies: 10
- Views: 1538
Re: Change of sending mail of replies
as I wrote you have to set it in the mail address settings and/or in the mailbox fetch settings. And by the way this is a valuntuer forum, so your kind of reaction for sure will not make you any friends here.
- 02 Jul 2021, 14:24
- Forum: General
- Topic: Change of sending mail of replies
- Replies: 10
- Views: 1538
Re: Change of sending mail of replies
thats a setting in the mail address and/or in the mailbox. Did you read the admin book?
- 02 Jul 2021, 13:16
- Forum: General
- Topic: Change of sending mail of replies
- Replies: 10
- Views: 1538
Re: Change of sending mail of replies
answers and forwards using the mail address of the queue settings. This can be different from the email address used for inbound mails.
- 02 Jul 2021, 13:05
- Forum: General
- Topic: Change of sending mail of replies
- Replies: 10
- Views: 1538
Re: Change of sending mail of replies
the mail address of the Queue is used here. You can adjust it in the Queue settings
- 21 Jun 2021, 09:30
- Forum: General
- Topic: NEED HELP OTRS 3.0 with Exchange 365
- Replies: 8
- Views: 1838
Re: NEED HELP OTRS 3.0 with Exchange 365
OTRS 3.0 is not just outdated but also vulnerable and exploiteable, so you should update asap to avoid potential data loss or security breaches. The reasons for non working ssl conections could be a lot. Does your version of the OS support the same ciphers and standards as O365? Are your PERL and op...
- 18 Jun 2021, 09:24
- Forum: Help
- Topic: Ticket reminders/updates sent repeatedly, even ticket was closed previously
- Replies: 6
- Views: 729
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
check again.
If it is really powered off and no other copy of the system is running please check the history of the mentioned tickets. If there is no entry of the sent reminder, go back to step 1.
If there is an entry, a further analysis is needed
If it is really powered off and no other copy of the system is running please check the history of the mentioned tickets. If there is no entry of the sent reminder, go back to step 1.
If there is an entry, a further analysis is needed
- 18 Jun 2021, 08:59
- Forum: Help
- Topic: Ticket reminders/updates sent repeatedly, even ticket was closed previously
- Replies: 6
- Views: 729
Re: Ticket reminders/updates sent repeatedly, even ticket was closed previously
shut down the original server (it seems that both installations are running)
- 16 Jun 2021, 12:46
- Forum: Help
- Topic: Problem to install Import/Export plugin
- Replies: 3
- Views: 945
Re: Problem to install Import/Export plugin
The package on Github is the Framework for Import/Export Modules and just allows Import of CIs if CMDB is installed. I do not know any module using the Import/Export Functionality to import tickets.
There adre commercial possibilities to import tickets from CSV
There adre commercial possibilities to import tickets from CSV
- 15 Jun 2021, 17:17
- Forum: Hilfe
- Topic: gelöschte Tickets
- Replies: 5
- Views: 800
Re: gelöschte Tickets
das zurückspielen eines Backups geschieht über die Kommandozeile. Entweder über den MySQL client oder über die restore.pl In beiden Fällen wird die Datenbank "überschrieben" ein Logging findet, wenn nur auf der Betriebssystem oder der Datenbank Seite statt, wenn Du es entsprechend konfigur...
- 11 Jun 2021, 17:33
- Forum: Help
- Topic: OTRS - package User Import Export csv
- Replies: 7
- Views: 1459
Re: OTRS - package User Import Export csv
Thats currently not possible
- 09 Jun 2021, 13:41
- Forum: Hilfe
- Topic: AgentTicketCompose Queue auswählen
- Replies: 4
- Views: 791
Re: AgentTicketCompose Queue auswählen
Nein, das benötigt eine Codeänderung im Perl Modul und im Frontend
- 09 Jun 2021, 11:26
- Forum: Hilfe
- Topic: AgentTicketCompose Queue auswählen
- Replies: 4
- Views: 791
Re: AgentTicketCompose Queue auswählen
das wird so nicht funktionieren weil in OTRS 6 die Maske keine entsprechende Funktionalität hat
- 01 Jun 2021, 09:06
- Forum: Hilfe
- Topic: [Gelöst] GenericAgent Ticket aus Mail erstellt
- Replies: 4
- Views: 776
Re: GenericAgent Ticket aus Mail erstellt
wenn Du die Events nicht "kaputt" gespielt hast bei einer Konfiguration funktionieren sie auch. Bleiben also nur die folgenden Möglichkeiten: - falsches Suchkriterium bzw. Daten im Ticket entsprechen nicht den Suchfeldern zum Zeitpunkt des Events Wie bereits geschrieben ist für Deinen Usec...
- 01 Jun 2021, 08:40
- Forum: Hilfe
- Topic: [Gelöst] GenericAgent Ticket aus Mail erstellt
- Replies: 4
- Views: 776
Re: GenericAgent Ticket aus Mail erstellt
Wahrscheinlich ist das Suchkriterium fehlerhaft.
Alternativ solltest Du für Deinen Usecase einen Postmasterfilter nutzen
Alternativ solltest Du für Deinen Usecase einen Postmasterfilter nutzen
- 21 May 2021, 10:38
- Forum: Help
- Topic: Visual notification when pending time reached
- Replies: 14
- Views: 2984
Re: Visual notification when pending time reached
this approach realy does not make any sense to me, especially as the state which is reached after the pending auto state is always in progress. So if you set the ticket to pending customer an e does not reply, the reminder should trigger the agent to send out another mail to the customer (manual or ...
- 21 May 2021, 08:20
- Forum: Help
- Topic: Visual notification when pending time reached
- Replies: 14
- Views: 2984
Re: Visual notification when pending time reached
Tickets which reach the pending time will show up in the lists of locked, watched or responsbile tickets with the small clock (if you use pending reminder which I suggest here). Also there is a dashboard showing tickets which reached the pending time. Also the agents will receive a notification. I s...
- 07 May 2021, 14:42
- Forum: Developers
- Topic: How to attach jpg image which creating ticket
- Replies: 7
- Views: 4701
Re: How to attach jpg image which creating ticket
the base64 you posted is a gif file with only some bytes....
- 04 May 2021, 17:07
- Forum: General
- Topic: Unlocked ticket suddenly changer Owner
- Replies: 1
- Views: 934
Re: Unlocked ticket suddenly changer Owner
Lock is a required funtion in OTRS and con not deactivated without any side effects. Also the owner does not change automatic because the ticket is unlocked, so please check if there is a generic agent configured which does so.
I suggest to invest in professional support for setup and training
I suggest to invest in professional support for setup and training
- 03 May 2021, 22:31
- Forum: General
- Topic: Queues - not accpeted 553. 5.7.1. Sender rejected
- Replies: 2
- Views: 1124
Re: Queues - not accpeted 553. 5.7.1. Sender rejected
this requires some additional (commercial) modules. Also you should check your e-mail setup as all configered addresses in OTRS should be able to send via the connected outbound -email settings (I suggest to use a local MTA)
- 02 May 2021, 12:57
- Forum: Hilfe
- Topic: Fehlermeldung bei Kundenbenutzer mit mehreren Mailadressen
- Replies: 4
- Views: 1310
- 16 Apr 2021, 15:03
- Forum: General
- Topic: can`t reply to the auto answer message
- Replies: 6
- Views: 1902
- 14 Apr 2021, 15:45
- Forum: Help
- Topic: Right-click to correct words
- Replies: 8
- Views: 1875
Re: Right-click to correct words
as this is not an issue with OTRS but with the used Richttext Editor there is no way in OTRS to do this. You can check in the forums for the CK Editor if this is possible via change of config or code.
- 14 Apr 2021, 15:27
- Forum: Help
- Topic: Right-click to correct words
- Replies: 8
- Views: 1875
Re: Right-click to correct words
On my Mac in Firefox it works with Shift and with Command. So check the documentation for your browser and operating system.
- 14 Apr 2021, 15:19
- Forum: Help
- Topic: Right-click to correct words
- Replies: 8
- Views: 1875
Re: Right-click to correct words
try with Shfit + right click
- 14 Apr 2021, 14:07
- Forum: Hilfe
- Topic: [gelöst] "neues" Ticket als Agent anlegen
- Replies: 6
- Views: 1500
Re: "neues" Ticket als Agent anlegen
Teilen nutzt ja das "Neue Ticket" z.B. das Telefonticket. Hier kannst Du auch entsprechende Vorlagen hinterlegen
- 14 Apr 2021, 13:07
- Forum: Hilfe
- Topic: [gelöst] "neues" Ticket als Agent anlegen
- Replies: 6
- Views: 1500
Re: "neues" Ticket als Agent anlegen
Überprüf nochmal Deine Benachrichtigungssettings. Du bleibst zwar Besitzer (bzw, wirst Besitzer wenn Du keinen bei einem neuem Ticket setzt). Aber das Ticket ist nicht gesperrt. D.h. normalerweise bekommen alle die diese Queue unter "meine Queues" und die entsprechenden Benachrichtigungen ...
- 14 Apr 2021, 12:22
- Forum: Hilfe
- Topic: [gelöst] "neues" Ticket als Agent anlegen
- Replies: 6
- Views: 1500
Re: "neues" Ticket als Agent anlegen
der übliche Weg ist das verschieben, auch hier können die Agenten der entsprechenden Queue benachrichtigt werden, des weiteren kann ein zurücksetzen des Besitzers erfolgen.
Falls es nötig ist kann das Ticket auch "geteilt" werden über die Split Funktion
Falls es nötig ist kann das Ticket auch "geteilt" werden über die Split Funktion
- 12 Apr 2021, 09:34
- Forum: Hilfe
- Topic: Auf No-Reply nicht antworten
- Replies: 1
- Views: 928
Re: Auf No-Reply nicht antworten
Postmaster Filter
X-OTRS-Loop auf True setzen
X-OTRS-Loop auf True setzen
- 07 Apr 2021, 08:48
- Forum: General
- Topic: Instalar OTRS con IIS
- Replies: 2
- Views: 4719
Re: Instalar OTRS con IIS
OTRS es un programa para sistemas operativos basados en UNIX y, por lo tanto, no funciona bajo Windows. Las últimas versiones que se ejecutan en Windows fueron descontinuadas hace varios años y tienen muchas vulnerabilidades de seguridad conocidas, por lo que no deben seguir siendo utilizadas, ya qu...
- 06 Apr 2021, 22:05
- Forum: General
- Topic: [Solved] Process Transition condition type
- Replies: 5
- Views: 1950
Re: Process Transition condition type
.* works fine for anything and ^$ for empty. Please note that a dynamic field if it has no value is not existant for this ticket so checking on empty will not work here
- 05 Apr 2021, 12:21
- Forum: Help
- Topic: [SOLVED] Address Book Search only one LDAP connection
- Replies: 4
- Views: 1444
Re: Address Book Search only one LDAP connection
try
Code: Select all
Host => [ 'host1', 'host2' ],
- 22 Mar 2021, 21:21
- Forum: Help
- Topic: [SOLVED] URGENT... Perl... issues since 20.04 LTS upgrade on Ubuntu
- Replies: 2
- Views: 1602
Re: URGENT... Perl... issues since 20.04 LTS upgrade on Ubuntu
it seems your perl is not consistent. You can try to update the module manually via apt to have a clean install.
Also this forum is run by valunteers, so you should consider buying professional support to get help on urgent matters
Also this forum is run by valunteers, so you should consider buying professional support to get help on urgent matters
- 20 Mar 2021, 22:04
- Forum: Help
- Topic: Process tickets: Formatting/Markup and show field based on checkbox
- Replies: 4
- Views: 1273
Re: Process tickets: Formatting/Markup and show field based on checkbox
without code changes or existing (paid) modules it is not possible. BTW: your version is outdated and has several known security issues. So you should update first to a supported version
- 10 Mar 2021, 20:07
- Forum: General
- Topic: CC in customer.pl
- Replies: 6
- Views: 2229
Re: CC in customer.pl
i do not know a solution without commercial add ons...
- 04 Mar 2021, 23:41
- Forum: Allgemeines
- Topic: OTRS 5.xxx Dashboard Queue
- Replies: 8
- Views: 2658
Re: OTRS 5.xxx Dashboard Queue
was möchtest Du denn genau machen?
Übrigens die Version 5 ist bereits seit mehr als einem Jahr ohne Security Patches, ein Einsatz daher nicht mehr sicher und DSGVO konform möglich.
Übrigens die Version 5 ist bereits seit mehr als einem Jahr ohne Security Patches, ein Einsatz daher nicht mehr sicher und DSGVO konform möglich.
- 27 Feb 2021, 11:02
- Forum: Hilfe
- Topic: OTRS - Agent - Weitere Felder (Abteilung, Firma, ...) hinzufügen
- Replies: 6
- Views: 2253
Re: OTRS - Agent - Weitere Felder (Abteilung, Firma, ...) hinzufügen
Grundsätzlich wie hier beschrieben, muss aber noch auf die jeweilige OTRS Version der System Konfiguration angepasst werden
https://blog.otrs.com/2011/09/05/agent- ... ignatures/
https://blog.otrs.com/2011/09/05/agent- ... ignatures/
- 22 Feb 2021, 16:37
- Forum: Allgemeines
- Topic: OTRS 6 Mobile App
- Replies: 7
- Views: 3097
Re: OTRS 6 Mobile App
OTRS Community Edition 6 ist seit einem Jahr EOL, Security Updates gibt es seit 1.1. nicht mehr.
die "alte" iOS App läuft auch nicht in der 6. Die neue OTRS App ist für OTRS 8
Um welche App handelt es sich? Welches Paket möchte sie denn exakt?
die "alte" iOS App läuft auch nicht in der 6. Die neue OTRS App ist für OTRS 8
Um welche App handelt es sich? Welches Paket möchte sie denn exakt?
- 22 Feb 2021, 14:00
- Forum: General
- Topic: Watched / favorites tickes in OTRS?
- Replies: 4
- Views: 2120
Re: Watched / favorites tickes in OTRS?
Check the setting Ticket::Watcher.
There are additionally some commercial features for different kind of watcher functionality
There are additionally some commercial features for different kind of watcher functionality
- 16 Feb 2021, 18:52
- Forum: Help
- Topic: Change SMTP server
- Replies: 7
- Views: 2414
Re: Change SMTP server
OTRS 5S was a minor release during the OTRS 5 release cycle which added some new functionality to the system. Also some fixes and enhancement in the security area like improvemnts on encryption and signing.
Thats why the S was choosen for Security...
Thats why the S was choosen for Security...
- 14 Feb 2021, 22:22
- Forum: Hilfe
- Topic: Verzögerungen beim Mailversand (wegen Daemon?)
- Replies: 6
- Views: 1816
- 14 Feb 2021, 21:35
- Forum: Hilfe
- Topic: Verzögerungen beim Mailversand (wegen Daemon?)
- Replies: 6
- Views: 1816
Re: Verzögerungen beim Mailversand (wegen Daemon?)
die Mails werden durch den Daemon scheduled und versendet. Das lässt sich auch nicht ändern und ist im Endeffekt nichts anderes als jeder MTA auch macht.
Da Mail kein Echtzeitdienst ist, ist das auch absolut korrekt so.
Da Mail kein Echtzeitdienst ist, ist das auch absolut korrekt so.
- 29 Jan 2021, 11:25
- Forum: Help
- Topic: OTRS No TicketID is given!
- Replies: 9
- Views: 2834
Re: OTRS No TicketID is given!
Galera Cluster is not supported by OTRS
- 19 Jan 2021, 13:51
- Forum: Hilfe
- Topic: Perl Module Installieren
- Replies: 2
- Views: 901
Re: Perl Module Installieren
bitte wende Dich an den Support
- 13 Jan 2021, 19:02
- Forum: Allgemeines
- Topic: OTRS Prio Farben
- Replies: 4
- Views: 1840
Re: OTRS Prio Farben
Am einfachsten änderst Du die vorhanden Prioritäten ab. Dann sparst Du Dir auch CSS Anpassung (Code Änderungen)
- 22 Dec 2020, 14:24
- Forum: Help
- Topic: OTRS 6 CE - ExternalTicketRecognition
- Replies: 11
- Views: 2955
Re: OTRS 6 CE - ExternalTicketRecognition
then change sendeer type and article type.
Actually you should consider training or professional support.
Actually you should consider training or professional support.
- 20 Dec 2020, 20:14
- Forum: Help
- Topic: article_plain table management
- Replies: 5
- Views: 1393
Re: article_plain table management
on a VM you alwas can attach additional "drives" for the disc space. Using the article storage on disc instead of database will keep the database small and fast...
- 20 Dec 2020, 14:13
- Forum: Help
- Topic: article_plain table management
- Replies: 5
- Views: 1393
Re: article_plain table management
I also suggest to have tha attachments on disc. This will also include the plain part which contains the full mail (headers and all mime parts).
You can delete the atachments then year by year or just move them to a cheaper and slower disc space
You can delete the atachments then year by year or just move them to a cheaper and slower disc space
- 18 Dec 2020, 12:57
- Forum: Help
- Topic: 6.0.30 + Oracle, Initial Problems
- Replies: 5
- Views: 1663
Re: 6.0.30 + Oracle, Initial Problems
I strongly advise not to use Oracle as it is the slowest databse of the available ones.
Did you check if your version of the database is supported by OTRS ommunity Edion?
Did you check if your version of the database is supported by OTRS ommunity Edion?
- 17 Dec 2020, 20:03
- Forum: Hilfe
- Topic: Datenbank auslesen - dynamic_field (Object config)
- Replies: 3
- Views: 1370
Re: Datenbank auslesen - dynamic_field (Object config)
ich würde für diesen Usecase entweder eine CSV Statistik (Liste) oder einen Webservice vorschlagen