Search found 5018 matches

by reneeb
30 Aug 2021, 14:40
Forum: Hilfe
Topic: "No TicketID is given!" seit Update auf 6.0.36
Replies: 11
Views: 2051

Re: "No TicketID is given!" seit Update auf 6.0.36

Danke für's Testen @imotrs
by reneeb
30 Aug 2021, 10:40
Forum: Help
Topic: New filter tab on CustomerTicketOverview
Replies: 3
Views: 518

Re: New filter tab on CustomerTicketOverview

You should enable that line:

Code: Select all

                    #CustomerUserLoginRaw => $Self->{UserID},
(just remove the "#")
by reneeb
30 Aug 2021, 10:36
Forum: Help
Topic: Attachment at bottom of an article.
Replies: 8
Views: 1474

Re: Attachment at bottom of an article.

Did you delete the Cache? -> perl bin/otrs.Console.pl Maint::Loader::CacheCleanup

Did you check the JavaScript console in your browser? -> F12
Are there any errors?

Can you (temporarily) disable the Loader::Enabled::JS setting? Check the functionality...
by reneeb
27 Aug 2021, 16:25
Forum: Hilfe
Topic: "No TicketID is given!" seit Update auf 6.0.36
Replies: 11
Views: 2051

Re: "No TicketID is given!" seit Update auf 6.0.36

Das scheint an der neuen Funktion zu liegen, bei der der Betreff geprüft wird. Ich hatte den Fall jetzt einmal nachstellen können, aber leider noch nicht reproduzierbar.
by reneeb
27 Aug 2021, 11:02
Forum: Hilfe
Topic: "No TicketID is given!" seit Update auf 6.0.36
Replies: 11
Views: 2051

Re: "No TicketID is given!" seit Update auf 6.0.36

Ich schaue mir das gleich mal an...
by reneeb
23 Aug 2021, 11:21
Forum: Help
Topic: Merge "Returned mail: see transcript for details" bounce e-mails
Replies: 3
Views: 687

Re: Merge "Returned mail: see transcript for details" bounce e-mails

Did you test with activated PostMaster::CheckFollowUpModule###0200-References setting? And OTRS 5 is outdated. You should upgrade to latest Znuny version.
by reneeb
23 Aug 2021, 11:17
Forum: Help
Topic: Ticket Notifications
Replies: 1
Views: 533

Re: Ticket Notifications

(Currently) No...
by reneeb
23 Aug 2021, 11:15
Forum: Help
Topic: No Sender name or Title
Replies: 1
Views: 467

Re: No Sender name or Title

Please check the mail source code (Activate "PlainView" feature in SysConfig). Is there something special with this mail (unknown/weird characters, ...)?
by reneeb
23 Aug 2021, 11:07
Forum: General
Topic: Maximum reasonable number of dynamic fields
Replies: 3
Views: 1064

Re: Maximum reasonable number of dynamic fields

Maybe that's the right time to use the "Process Management" to define different forms for different "types" of tickets. So users that have e-mail problems see an other form to create a ticket than users that have printer problems...
by reneeb
23 Aug 2021, 11:01
Forum: Developers
Topic: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
Replies: 2
Views: 2750

Re: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets

Copy /<OTRS_HOME>/Kernel/Output/HTML/Dashboard/TicketGeneric.pm to /<OTRS_HOME>/Custom/Kernel/Output/HTML/Dashboard/TicketGeneric.pm And remove the settings for those two tabs from https://github.com/znuny/Znuny/blob/820d8707c260c65a6d0db28b0a23718dd6e3f657/Kernel/Output/HTML/Dashboard/TicketGeneric...
by reneeb
04 Aug 2021, 08:30
Forum: Help
Topic: Process management - Changing/removing start activity
Replies: 5
Views: 960

Re: Process management - Changing/removing start activity

I would recommend to update (for various (security) reasons) to Znuny. As of OTRS Community Edition 6 (hence it's working in Znuny, too) you can change the start activity.
by reneeb
19 Jul 2021, 12:02
Forum: Hilfe
Topic: E-Mails werden beim antworten nicht signiert
Replies: 2
Views: 570

Re: E-Mails werden beim antworten nicht signiert

Taucht was in den logs auf?
by reneeb
19 Jul 2021, 12:00
Forum: Allgemeines
Topic: Einrichten Customer Portal - Znuny LTS 6.x
Replies: 2
Views: 1219

Re: Einrichten Customer Portal - Znuny LTS 6.x

Du musst das AD als Authentifizierungs-Backend für Kunden in der Kernel/Config.pm eintragen: https://doc.znuny.org/doc/manual/admin/ ... h-backends
by reneeb
19 Jul 2021, 11:58
Forum: Help
Topic: [solved] Different Status for replied vs changed possible?
Replies: 10
Views: 1516

Re: Different Status for replied vs changed possible?

You could create a new dashboard widget where only the "customer replied" tickets are shown. You could create a Kernel/Config/Files/XML/CustomerReplied.xml with a config option like https://github.com/znuny/Znuny/blob/9f694cfdbf8b9d970808420dd5a0ce1bfc6f11e4/Kernel/Config/Files/XML/Ticket....
by reneeb
13 Jul 2021, 11:00
Forum: Allgemeines
Topic: Automatisches Löschen von merged tickets
Replies: 2
Views: 989

Re: Automatisches Löschen von merged tickets

ich habe das Paket bereitgestellt: https://opar.perl-services.de/dist/DeleteMergedTickets Es funktioniert so, dass das Addon darauf reagiert, wenn der Link zum "Eltern"-Ticket gelöscht wird. Natürlich nur bei zusammengefassten Tickets. Wenn es kein Eltern-Ticket mehr gibt, wird das zusamme...
by reneeb
06 Jul 2021, 13:13
Forum: Hilfe
Topic: Statistik monatliche Tickets pro Mitarbeiter
Replies: 2
Views: 516

Re: Statistik monatliche Tickets pro Mitarbeiter

Wann hat ein Agent ein Ticket bearbeitet? Wenn die Person eine Notiz hinzugefügt hat, wenn eine Antwort an den Kunden rausging?
by reneeb
06 Jul 2021, 13:08
Forum: Allgemeines
Topic: Automatisches Löschen von merged tickets
Replies: 2
Views: 989

Re: Automatisches Löschen von merged tickets

Meld Dich mal bei mir unter info@perl-services.de und erinnere mich daran, ein entsprechendes Paket auf OPAR bereitzustellen....
by reneeb
06 Jul 2021, 13:05
Forum: Help
Topic: TicketMove with Subqueues opened
Replies: 7
Views: 1545

Re: TicketMove with Subqueues opened

Can you post your solution, please? Others may have the same issues.
by reneeb
06 Jul 2021, 13:02
Forum: General
Topic: sending an auto reply after ticket close
Replies: 1
Views: 594

Re: sending an auto reply after ticket close

Create a new ticket notification that is sent on TicketStateUpdate and a filter on the state (filter for all "closed" states).
by reneeb
06 Jul 2021, 13:01
Forum: General
Topic: [SOLVED] WebCache FormID Error
Replies: 5
Views: 1388

Re: WebCache FormID Error

No, this means there was a request which sent an invalid FormID. So, it would be interesting who sent an invalid request.
by reneeb
08 Jun 2021, 17:40
Forum: General
Topic: Tickets not allowing you to view articles
Replies: 7
Views: 1427

Re: Tickets not allowing you to view articles

Please open the browsers' development tools (F12) and check the Console for errors.
by reneeb
08 Jun 2021, 12:55
Forum: Allgemeines
Topic: "Fehlermeldung" beim Upgrade auf V 6.0.34
Replies: 4
Views: 1581

Re: "Fehlermeldung" beim Upgrade auf V 6.0.34

Danke für die Erinnerung ;-)
by reneeb
08 Jun 2021, 12:54
Forum: General
Topic: Need Help--RS4OTRS-JOSNAPI
Replies: 12
Views: 2235

Re: Need Help--RS4OTRS-JOSNAPI

If Apache runs, you can call

https://your.otrs.domain/api/Ticket/Get

and see what the error log says. I guess the module ships a documentation file. So you should read that to know what's possible. I do not know that addon.
by reneeb
08 Jun 2021, 08:43
Forum: General
Topic: Need Help--RS4OTRS-JOSNAPI
Replies: 12
Views: 2235

Re: Need Help--RS4OTRS-JOSNAPI

Can you run

Code: Select all

apache2ctl configtest
? Are there any errors reported?
by reneeb
02 Jun 2021, 10:09
Forum: Help
Topic: Visual notification when pending time reached
Replies: 14
Views: 2987

Re: Visual notification when pending time reached

Can you check if SlaStop changes the Kernel/System/GenericAgent.pm? Just click on the name and check the file list. The other addons shouldn't change the file. Can you post the code around the reported line in that file?
by reneeb
02 Jun 2021, 10:06
Forum: Howto's
Topic: Update innerhalb Version 6.x (Linux)
Replies: 5
Views: 3965

Re: Update innerhalb Version 6.x (Linux)

Du solltest alle Schritte machen. Das Migrationsskript macht nicht nur Datenbankänderungen, es können auch in Patch-Level-Releases vielleicht kleinere Dinge gemacht werden.
by reneeb
02 Jun 2021, 09:49
Forum: Help
Topic: [Solved] Can't find Mod_Perl
Replies: 2
Views: 872

Re: Can't find Mod_Perl

Which OS do you use? How did you install mod_perl?
by reneeb
18 May 2021, 13:58
Forum: Help
Topic: [SOLVED] PostMaster Filter Body
Replies: 2
Views: 847

Re: PostMaster Filter Body

Do you send HTML mails? If so, do they have a plain text part? Maybe you can share the mail (enable Ticket::Frontend::PlainView, go to mail, click on "unformatted view" on the article, download .eml file)...
by reneeb
14 May 2021, 11:27
Forum: Help
Topic: dashboard reports error 'Need module'
Replies: 4
Views: 1705

Re: dashboard reports error 'Need module'

Do you have any modules installed in your ticket system? Any custom changes to the Dashboard? Can you check the sysconfig options for the dashboard widgets? Are there any backends where the Module field is empty?
by reneeb
14 May 2021, 11:24
Forum: Help
Topic: [SOLVED] Error while Installing otrs 6.0.30
Replies: 4
Views: 1590

Re: Error while Installing otrs 6.0.30

Which OS, Database system, Perl version do you use? Are there any logs in the syslog?
by reneeb
07 May 2021, 09:59
Forum: General
Topic: Invalid FormID!
Replies: 5
Views: 1611

Re: Invalid FormID!

Check the apache error log. There you should find a stacktrace that could help to find the cause.
by reneeb
28 Apr 2021, 13:38
Forum: Help
Topic: FindBin.pm problem in Docker - OTRS 5.0.42
Replies: 2
Views: 960

Re: FindBin.pm problem in Docker - OTRS 5.0.42

Did you copy the apache2 config for OTRS?
by reneeb
26 Apr 2021, 12:22
Forum: Help
Topic: AgentTicketPhone.tt line 328: Malformed UTF-8 character
Replies: 1
Views: 973

Re: AgentTicketPhone.tt line 328: Malformed UTF-8 character

The "accept-charset" attribute is only relevant to tell browsers which characters they should accept. The error you see is because you added some non-utf8-character in your changes to the template. Is your editor aware of utf-8 (what's the language settings of your editor)?
by reneeb
26 Apr 2021, 12:18
Forum: Help
Topic: [Solved ]Difference between permissions move and move_into
Replies: 2
Views: 1044

Re: Difference between permissions move and move_into

move is "move away from this queue", move_into is "move into this queue"...
by reneeb
26 Apr 2021, 12:14
Forum: Allgemeines
Topic: "Fehlermeldung" beim Upgrade auf V 6.0.34
Replies: 4
Views: 1581

Re: "Fehlermeldung" beim Upgrade auf V 6.0.34

Das ist eine Warnung. Ich schaue mal, ob ich das für zukünftige Versionen fixen kann. Auf die Funktionsfähigkeit hat das keine Auswirkung. Da versucht Perl nur eine Zahl mit "v4" zu vergleichen – und das ist augenscheinlich keine Zahl.
by reneeb
22 Apr 2021, 16:35
Forum: Allgemeines
Topic: Text per ACL in Betreff und Text schreiben
Replies: 4
Views: 1757

Re: Text per ACL in Betreff und Text schreiben

Das Modul natürlich nicht. Falsches Modul verlinkt :lol:

Das hier wäre das richtige https://feature-addons.de/otrs/Ticket/TicketTemplates
by reneeb
22 Apr 2021, 09:30
Forum: Allgemeines
Topic: Text per ACL in Betreff und Text schreiben
Replies: 4
Views: 1757

Re: Text per ACL in Betreff und Text schreiben

Für den Mitteilungstext könntest Du im Adminbereich Vorlagen anlegen. Die können dann einzelnen Queues zugewiesen werden. Der Agent muss dann zwar noch selbst die Vorlage auswählen, aber das sollte kein Problem sein. <werbung>Ansonsten hätten wir auch noch ein TicketTemplates-Paket: https://opar.per...
by reneeb
26 Mar 2021, 14:33
Forum: Hilfe
Topic: Bug in LWP::UserAgent von Znuny 6.0.33?
Replies: 8
Views: 2513

Re: Bug in LWP::UserAgent von Znuny 6.0.33?

Nur als Referenz: Der Bug wurde unter https://github.com/znuny/Znuny/issues/36 gemeldet. Die Lösung ist, LWP::Protocol::https in Kernel/cpan-lib zu aktualisieren. Ein PullRequest ist in Arbeit...
by reneeb
18 Mar 2021, 16:37
Forum: Hilfe
Topic: [GELÖST]Spalte in CustomerTicketOverview hinzufügen
Replies: 9
Views: 2204

Re: [Nachfrage]Spalte in CustomerTicketOverview hinzufügen

Probier mal

Code: Select all

[% Translate( Data.Lock ) %]
by reneeb
17 Mar 2021, 09:42
Forum: Help
Topic: Default "Calendar Overview" View
Replies: 3
Views: 2126

Re: Default "Calendar Overview" View

You need to change 'timelineWeek' to 'week' in https://github.com/znuny/Znuny/blob/9747bf6402ede8a0719e473c704e610b8643893b/Kernel/Modules/AgentAppointmentCalendarOverview.pm#L231 . But if you select 'week' in the calendar view, it should be set as your personal default (until you select an other vi...
by reneeb
05 Mar 2021, 11:58
Forum: Help
Topic: Cannot choose queue in QuickClose
Replies: 5
Views: 1871

Re: Cannot choose queue in QuickClose

Thanks...
by reneeb
05 Mar 2021, 10:33
Forum: Help
Topic: Cannot choose queue in QuickClose
Replies: 5
Views: 1871

Re: Cannot choose queue in QuickClose

During migration we had to uninstall the old QuickClose for OTRS5 and reinstall QuickClose 6.0.9 and are now trying to recreate our QuickClose entries. Why? Were there any error messages? Which step failed? If you don't want to post this information in this forum, you can send me an email to info@p...