Search found 5018 matches
- 30 Aug 2021, 14:40
- Forum: Hilfe
- Topic: "No TicketID is given!" seit Update auf 6.0.36
- Replies: 11
- Views: 2051
Re: "No TicketID is given!" seit Update auf 6.0.36
Danke für's Testen @imotrs
- 30 Aug 2021, 10:40
- Forum: Help
- Topic: New filter tab on CustomerTicketOverview
- Replies: 3
- Views: 518
Re: New filter tab on CustomerTicketOverview
You should enable that line: (just remove the "#")
Code: Select all
#CustomerUserLoginRaw => $Self->{UserID},
- 30 Aug 2021, 10:36
- Forum: Help
- Topic: Attachment at bottom of an article.
- Replies: 8
- Views: 1474
Re: Attachment at bottom of an article.
Did you delete the Cache? -> perl bin/otrs.Console.pl Maint::Loader::CacheCleanup
Did you check the JavaScript console in your browser? -> F12
Are there any errors?
Can you (temporarily) disable the Loader::Enabled::JS setting? Check the functionality...
Did you check the JavaScript console in your browser? -> F12
Are there any errors?
Can you (temporarily) disable the Loader::Enabled::JS setting? Check the functionality...
- 28 Aug 2021, 10:05
- Forum: Hilfe
- Topic: "No TicketID is given!" seit Update auf 6.0.36
- Replies: 11
- Views: 2051
Re: "No TicketID is given!" seit Update auf 6.0.36
Könntet ihr das vielleicht mal testen: https://github.com/znuny/Znuny/pull/118
- 27 Aug 2021, 16:25
- Forum: Hilfe
- Topic: "No TicketID is given!" seit Update auf 6.0.36
- Replies: 11
- Views: 2051
Re: "No TicketID is given!" seit Update auf 6.0.36
Das scheint an der neuen Funktion zu liegen, bei der der Betreff geprüft wird. Ich hatte den Fall jetzt einmal nachstellen können, aber leider noch nicht reproduzierbar.
- 27 Aug 2021, 11:02
- Forum: Hilfe
- Topic: "No TicketID is given!" seit Update auf 6.0.36
- Replies: 11
- Views: 2051
Re: "No TicketID is given!" seit Update auf 6.0.36
Ich schaue mir das gleich mal an...
- 23 Aug 2021, 11:21
- Forum: Help
- Topic: Merge "Returned mail: see transcript for details" bounce e-mails
- Replies: 3
- Views: 687
Re: Merge "Returned mail: see transcript for details" bounce e-mails
Did you test with activated PostMaster::CheckFollowUpModule###0200-References setting? And OTRS 5 is outdated. You should upgrade to latest Znuny version.
- 23 Aug 2021, 11:17
- Forum: Help
- Topic: Ticket Notifications
- Replies: 1
- Views: 533
Re: Ticket Notifications
(Currently) No...
- 23 Aug 2021, 11:15
- Forum: Help
- Topic: No Sender name or Title
- Replies: 1
- Views: 467
Re: No Sender name or Title
Please check the mail source code (Activate "PlainView" feature in SysConfig). Is there something special with this mail (unknown/weird characters, ...)?
- 23 Aug 2021, 11:07
- Forum: General
- Topic: Maximum reasonable number of dynamic fields
- Replies: 3
- Views: 1064
Re: Maximum reasonable number of dynamic fields
Maybe that's the right time to use the "Process Management" to define different forms for different "types" of tickets. So users that have e-mail problems see an other form to create a ticket than users that have printer problems...
- 23 Aug 2021, 11:04
- Forum: General
- Topic: Pre-filling the article "Text" in the creation form (based on a template)
- Replies: 2
- Views: 931
Re: Pre-filling the article "Text" in the creation form (based on a template)
You could use the (commercial) addon https://feature-addons.de/znuny/Ticket/TicketTemplates
- 23 Aug 2021, 11:01
- Forum: Developers
- Topic: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
- Replies: 2
- Views: 2750
Re: How to remove 'my locked tickets' and 'Tickets in My Services' from Dashboard Widgets
Copy /<OTRS_HOME>/Kernel/Output/HTML/Dashboard/TicketGeneric.pm to /<OTRS_HOME>/Custom/Kernel/Output/HTML/Dashboard/TicketGeneric.pm And remove the settings for those two tabs from https://github.com/znuny/Znuny/blob/820d8707c260c65a6d0db28b0a23718dd6e3f657/Kernel/Output/HTML/Dashboard/TicketGeneric...
- 23 Aug 2021, 10:55
- Forum: Individual Offerings
- Topic: Looking for OTRS experts
- Replies: 5
- Views: 11469
Re: Looking for OTRS experts
You can find a list here:
https://www.otter-alliance.de/en/die-allianz.html
and there:
viewtopic.php?f=104&t=8247&p=89605#p32500
https://www.otter-alliance.de/en/die-allianz.html
and there:
viewtopic.php?f=104&t=8247&p=89605#p32500
- 04 Aug 2021, 08:30
- Forum: Help
- Topic: Process management - Changing/removing start activity
- Replies: 5
- Views: 960
Re: Process management - Changing/removing start activity
I would recommend to update (for various (security) reasons) to Znuny. As of OTRS Community Edition 6 (hence it's working in Znuny, too) you can change the start activity.
- 19 Jul 2021, 12:02
- Forum: Hilfe
- Topic: E-Mails werden beim antworten nicht signiert
- Replies: 2
- Views: 570
Re: E-Mails werden beim antworten nicht signiert
Taucht was in den logs auf?
- 19 Jul 2021, 12:00
- Forum: Allgemeines
- Topic: Einrichten Customer Portal - Znuny LTS 6.x
- Replies: 2
- Views: 1219
Re: Einrichten Customer Portal - Znuny LTS 6.x
Du musst das AD als Authentifizierungs-Backend für Kunden in der Kernel/Config.pm eintragen: https://doc.znuny.org/doc/manual/admin/ ... h-backends
- 19 Jul 2021, 11:58
- Forum: Help
- Topic: [solved] Different Status for replied vs changed possible?
- Replies: 10
- Views: 1516
Re: Different Status for replied vs changed possible?
You could create a new dashboard widget where only the "customer replied" tickets are shown. You could create a Kernel/Config/Files/XML/CustomerReplied.xml with a config option like https://github.com/znuny/Znuny/blob/9f694cfdbf8b9d970808420dd5a0ce1bfc6f11e4/Kernel/Config/Files/XML/Ticket....
- 13 Jul 2021, 11:00
- Forum: Allgemeines
- Topic: Automatisches Löschen von merged tickets
- Replies: 2
- Views: 989
Re: Automatisches Löschen von merged tickets
ich habe das Paket bereitgestellt: https://opar.perl-services.de/dist/DeleteMergedTickets Es funktioniert so, dass das Addon darauf reagiert, wenn der Link zum "Eltern"-Ticket gelöscht wird. Natürlich nur bei zusammengefassten Tickets. Wenn es kein Eltern-Ticket mehr gibt, wird das zusamme...
- 06 Jul 2021, 13:13
- Forum: Hilfe
- Topic: Statistik monatliche Tickets pro Mitarbeiter
- Replies: 2
- Views: 516
Re: Statistik monatliche Tickets pro Mitarbeiter
Wann hat ein Agent ein Ticket bearbeitet? Wenn die Person eine Notiz hinzugefügt hat, wenn eine Antwort an den Kunden rausging?
- 06 Jul 2021, 13:08
- Forum: Allgemeines
- Topic: Automatisches Löschen von merged tickets
- Replies: 2
- Views: 989
Re: Automatisches Löschen von merged tickets
Meld Dich mal bei mir unter info@perl-services.de und erinnere mich daran, ein entsprechendes Paket auf OPAR bereitzustellen....
- 06 Jul 2021, 13:05
- Forum: Help
- Topic: TicketMove with Subqueues opened
- Replies: 7
- Views: 1545
Re: TicketMove with Subqueues opened
Can you post your solution, please? Others may have the same issues.
- 06 Jul 2021, 13:03
- Forum: General
- Topic: Change of sending mail of replies
- Replies: 10
- Views: 1543
- 06 Jul 2021, 13:02
- Forum: General
- Topic: sending an auto reply after ticket close
- Replies: 1
- Views: 594
Re: sending an auto reply after ticket close
Create a new ticket notification that is sent on TicketStateUpdate and a filter on the state (filter for all "closed" states).
- 06 Jul 2021, 13:01
- Forum: General
- Topic: [SOLVED] WebCache FormID Error
- Replies: 5
- Views: 1388
Re: WebCache FormID Error
No, this means there was a request which sent an invalid FormID. So, it would be interesting who sent an invalid request.
- 08 Jun 2021, 17:40
- Forum: General
- Topic: Tickets not allowing you to view articles
- Replies: 7
- Views: 1427
Re: Tickets not allowing you to view articles
Please open the browsers' development tools (F12) and check the Console for errors.
- 08 Jun 2021, 12:55
- Forum: Allgemeines
- Topic: "Fehlermeldung" beim Upgrade auf V 6.0.34
- Replies: 4
- Views: 1581
Re: "Fehlermeldung" beim Upgrade auf V 6.0.34
Danke für die Erinnerung
- 08 Jun 2021, 12:54
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2235
Re: Need Help--RS4OTRS-JOSNAPI
If Apache runs, you can call
https://your.otrs.domain/api/Ticket/Get
and see what the error log says. I guess the module ships a documentation file. So you should read that to know what's possible. I do not know that addon.
https://your.otrs.domain/api/Ticket/Get
and see what the error log says. I guess the module ships a documentation file. So you should read that to know what's possible. I do not know that addon.
- 08 Jun 2021, 08:43
- Forum: General
- Topic: Need Help--RS4OTRS-JOSNAPI
- Replies: 12
- Views: 2235
Re: Need Help--RS4OTRS-JOSNAPI
Can you run ? Are there any errors reported?
Code: Select all
apache2ctl configtest
- 02 Jun 2021, 10:09
- Forum: Help
- Topic: Visual notification when pending time reached
- Replies: 14
- Views: 2987
Re: Visual notification when pending time reached
Can you check if SlaStop changes the Kernel/System/GenericAgent.pm? Just click on the name and check the file list. The other addons shouldn't change the file. Can you post the code around the reported line in that file?
- 02 Jun 2021, 10:06
- Forum: Howto's
- Topic: Update innerhalb Version 6.x (Linux)
- Replies: 5
- Views: 3965
Re: Update innerhalb Version 6.x (Linux)
Du solltest alle Schritte machen. Das Migrationsskript macht nicht nur Datenbankänderungen, es können auch in Patch-Level-Releases vielleicht kleinere Dinge gemacht werden.
- 02 Jun 2021, 09:57
- Forum: Help
- Topic: Connect mariaDB to PowerBI
- Replies: 3
- Views: 874
- 02 Jun 2021, 09:52
- Forum: Help
- Topic: TicketMove with Subqueues opened
- Replies: 7
- Views: 1545
Re: TicketMove with Subqueues opened
Maybe this helps: viewtopic.php?f=64&t=32784&hilit=jstree
- 02 Jun 2021, 09:49
- Forum: Help
- Topic: [Solved] Can't find Mod_Perl
- Replies: 2
- Views: 872
Re: Can't find Mod_Perl
Which OS do you use? How did you install mod_perl?
- 18 May 2021, 13:58
- Forum: Help
- Topic: [SOLVED] PostMaster Filter Body
- Replies: 2
- Views: 847
Re: PostMaster Filter Body
Do you send HTML mails? If so, do they have a plain text part? Maybe you can share the mail (enable Ticket::Frontend::PlainView, go to mail, click on "unformatted view" on the article, download .eml file)...
- 14 May 2021, 11:27
- Forum: Help
- Topic: dashboard reports error 'Need module'
- Replies: 4
- Views: 1705
Re: dashboard reports error 'Need module'
Do you have any modules installed in your ticket system? Any custom changes to the Dashboard? Can you check the sysconfig options for the dashboard widgets? Are there any backends where the Module field is empty?
- 14 May 2021, 11:24
- Forum: Help
- Topic: [SOLVED] Error while Installing otrs 6.0.30
- Replies: 4
- Views: 1590
Re: Error while Installing otrs 6.0.30
Which OS, Database system, Perl version do you use? Are there any logs in the syslog?
- 07 May 2021, 09:59
- Forum: General
- Topic: Invalid FormID!
- Replies: 5
- Views: 1611
Re: Invalid FormID!
Check the apache error log. There you should find a stacktrace that could help to find the cause.
- 28 Apr 2021, 13:38
- Forum: Help
- Topic: FindBin.pm problem in Docker - OTRS 5.0.42
- Replies: 2
- Views: 960
Re: FindBin.pm problem in Docker - OTRS 5.0.42
Did you copy the apache2 config for OTRS?
- 26 Apr 2021, 12:22
- Forum: Help
- Topic: AgentTicketPhone.tt line 328: Malformed UTF-8 character
- Replies: 1
- Views: 973
Re: AgentTicketPhone.tt line 328: Malformed UTF-8 character
The "accept-charset" attribute is only relevant to tell browsers which characters they should accept. The error you see is because you added some non-utf8-character in your changes to the template. Is your editor aware of utf-8 (what's the language settings of your editor)?
- 26 Apr 2021, 12:18
- Forum: Help
- Topic: [Solved ]Difference between permissions move and move_into
- Replies: 2
- Views: 1044
Re: Difference between permissions move and move_into
move is "move away from this queue", move_into is "move into this queue"...
- 26 Apr 2021, 12:14
- Forum: Allgemeines
- Topic: "Fehlermeldung" beim Upgrade auf V 6.0.34
- Replies: 4
- Views: 1581
Re: "Fehlermeldung" beim Upgrade auf V 6.0.34
Das ist eine Warnung. Ich schaue mal, ob ich das für zukünftige Versionen fixen kann. Auf die Funktionsfähigkeit hat das keine Auswirkung. Da versucht Perl nur eine Zahl mit "v4" zu vergleichen – und das ist augenscheinlich keine Zahl.
- 26 Apr 2021, 12:12
- Forum: Allgemeines
- Topic: Update Time statt Creation time in Antworten
- Replies: 2
- Views: 1190
Re: Update Time statt Creation time in Antworten
Beim Rückgabewert von ArticleGet(): https://otrs.perl-services.de/otrs/rel- ... ::MIMEBase .
- 22 Apr 2021, 16:35
- Forum: Allgemeines
- Topic: Text per ACL in Betreff und Text schreiben
- Replies: 4
- Views: 1757
Re: Text per ACL in Betreff und Text schreiben
Das Modul natürlich nicht. Falsches Modul verlinkt
Das hier wäre das richtige https://feature-addons.de/otrs/Ticket/TicketTemplates
Das hier wäre das richtige https://feature-addons.de/otrs/Ticket/TicketTemplates
- 22 Apr 2021, 16:33
- Forum: Help
- Topic: AgentTicketZoom layout change assitance (order)
- Replies: 2
- Views: 966
- 22 Apr 2021, 09:30
- Forum: Allgemeines
- Topic: Text per ACL in Betreff und Text schreiben
- Replies: 4
- Views: 1757
Re: Text per ACL in Betreff und Text schreiben
Für den Mitteilungstext könntest Du im Adminbereich Vorlagen anlegen. Die können dann einzelnen Queues zugewiesen werden. Der Agent muss dann zwar noch selbst die Vorlage auswählen, aber das sollte kein Problem sein. <werbung>Ansonsten hätten wir auch noch ein TicketTemplates-Paket: https://opar.per...
- 26 Mar 2021, 14:33
- Forum: Hilfe
- Topic: Bug in LWP::UserAgent von Znuny 6.0.33?
- Replies: 8
- Views: 2513
Re: Bug in LWP::UserAgent von Znuny 6.0.33?
Nur als Referenz: Der Bug wurde unter https://github.com/znuny/Znuny/issues/36 gemeldet. Die Lösung ist, LWP::Protocol::https in Kernel/cpan-lib zu aktualisieren. Ein PullRequest ist in Arbeit...
- 18 Mar 2021, 16:37
- Forum: Hilfe
- Topic: [GELÖST]Spalte in CustomerTicketOverview hinzufügen
- Replies: 9
- Views: 2204
Re: [Nachfrage]Spalte in CustomerTicketOverview hinzufügen
Probier mal
Code: Select all
[% Translate( Data.Lock ) %]
- 17 Mar 2021, 09:42
- Forum: Help
- Topic: Default "Calendar Overview" View
- Replies: 3
- Views: 2126
Re: Default "Calendar Overview" View
You need to change 'timelineWeek' to 'week' in https://github.com/znuny/Znuny/blob/9747bf6402ede8a0719e473c704e610b8643893b/Kernel/Modules/AgentAppointmentCalendarOverview.pm#L231 . But if you select 'week' in the calendar view, it should be set as your personal default (until you select an other vi...
- 05 Mar 2021, 11:58
- Forum: Help
- Topic: Cannot choose queue in QuickClose
- Replies: 5
- Views: 1871
Re: Cannot choose queue in QuickClose
Thanks...
- 05 Mar 2021, 10:33
- Forum: Help
- Topic: Cannot choose queue in QuickClose
- Replies: 5
- Views: 1871
Re: Cannot choose queue in QuickClose
During migration we had to uninstall the old QuickClose for OTRS5 and reinstall QuickClose 6.0.9 and are now trying to recreate our QuickClose entries. Why? Were there any error messages? Which step failed? If you don't want to post this information in this forum, you can send me an email to info@p...