Search found 32 matches

by sgw
24 Feb 2016, 10:27
Forum: Help
Topic: after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content
Replies: 3
Views: 8609

Re: after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content

I could have looked that up earlier, sorry ;-) Yes, there is something: [Wed Feb 24 09:24:48 2016] -e: DBD::mysql::st execute failed: Unknown column 'i.content_type' in 'field list' at /opt/otrs/Kernel/System/DB.pm line 666. ERROR: OTRS-CGI-10 Perl: 5.20.3 OS: linux Time: Wed Feb 24 09:24:48 2016 Me...
by sgw
23 Feb 2016, 16:52
Forum: Help
Topic: after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content
Replies: 3
Views: 8609

Re: after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content

some help on this, someone? thanks ...
by sgw
21 Feb 2016, 13:32
Forum: Help
Topic: after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content
Replies: 3
Views: 8609

after Upgrade from 4.0.16 to 5.0.7 :: no FAQ content

ran update from 4.0.16 to 5.0.7 successfully.
had to install/upgrade FAQ package manually after that, now I see FAQ categories, but no actual FAQ content.

What is recommended? Re-import FAQ tables into DB from pre-upgrade mysql dump?
thanks.
by sgw
17 Feb 2015, 23:19
Forum: Hilfe
Topic: OTRS 4.0.3 - Editor - Zitat teilen
Replies: 7
Views: 2835

Re: OTRS 4.0.3 - Editor - Zitat teilen

Nach wie vor ungeklärt hier, und auch in 4.0.5 noch ein Problem ....
by sgw
29 Dec 2014, 14:07
Forum: Hilfe
Topic: Upgrade 3.3.11 -> 4.0.3 : FAQ Items fehlen
Replies: 4
Views: 2001

Re: Upgrade 3.3.11 -> 4.0.3 : FAQ Items fehlen [SOLVED]

Kannst Du konkreter sagen, welche Tabellen das genau waren? Ich bin grad unterwegs und habe die DB noch nicht genauer untersucht ... DB-Sicherung vor derartigen Versuchen ist selbstverständlich :) Danke erstmal, Stefan EDIT: erledigt ... habe die Tabellen mit dem Prefix "faq_" aus einer Si...
by sgw
29 Dec 2014, 10:01
Forum: Hilfe
Topic: Upgrade 3.3.11 -> 4.0.3 : FAQ Items fehlen
Replies: 4
Views: 2001

Upgrade 3.3.11 -> 4.0.3 : FAQ Items fehlen

Ich habe OTRS Help Desk bei einem Kunden aktualisiert, dabei habe ich nach dem Upgrade auf 4.0.3 die Addons "FAQ" und "System-Monitoring" entfernt (die alten Module funktionierten nicht mehr und ich konnte mich nicht anmelden) und deren neue 4.0.x-Versionen installiert. Nun schre...
by sgw
21 Dec 2014, 11:51
Forum: Hilfe
Topic: OTRS 4.0.3 - Editor - Zitat teilen
Replies: 7
Views: 2835

Re: OTRS 4.0.3 - Editor - Zitat teilen

Oh, na sowas. Zumindest mal kein Einzelfall mehr :)
Mit welchem Browser, unter welchem OS?
by sgw
21 Dec 2014, 11:47
Forum: Hilfe
Topic: OTRS 4.0.3 - Editor - Zitat teilen
Replies: 7
Views: 2835

Re: OTRS 4.0.3 - Editor - Zitat teilen

Beim Antworten!
by sgw
20 Dec 2014, 12:40
Forum: Hilfe
Topic: OTRS 4.0.3 - Editor - Zitat teilen
Replies: 7
Views: 2835

Re: OTRS 4.0.3 - Editor - Zitat teilen

Ja klar drücke ich den Button, wenn der Cursor mitten im zu teilenden Zitat steht :) Vielleicht ist es ja auch ein wenig abhängig vom Client, ich bediene OTRS von Gentoo Linux Kisten aus, evtl ist da irgendwas im Detail anders als zB auf Windows-Clients (die wahrscheinlich die Mehrheit der Leute hie...
by sgw
16 Dec 2014, 16:04
Forum: Hilfe
Topic: OTRS 4.0.3 - Editor - Zitat teilen
Replies: 7
Views: 2835

OTRS 4.0.3 - Editor - Zitat teilen

Habe heute 4.0.3 installiert (bzw das Update darauf durchgeführt) und wenn ich jetzt einem Kunden antworten will, funktioniert der Button "Zitat aufteilen" nicht mehr. 2 verschiedene Browser versucht ... leider nein. Sieht noch jemand dieses Verhalten? Ideen für eine Lösung der Problematik...
by sgw
11 Dec 2014, 16:03
Forum: Howtos
Topic: After Hours autoreply
Replies: 10
Views: 66448

Re: After Hours autoreply

OK, didn't know that, thanks.
Will check that out as soon as I set up the replies.
by sgw
11 Dec 2014, 15:10
Forum: Howtos
Topic: After Hours autoreply
Replies: 10
Views: 66448

Re: After Hours autoreply

uh, nice! gives the following error: sudo -u otrs ./bin/my.AutoResponseQueue.pl -r 9 -q Raw Can't locate object method "new" via package "Kernel::System::ObjectManager" (perhaps you forgot to load "Kernel::System::ObjectManager"?) at ./bin/my.AutoResponseQueue.pl line 3...
by sgw
11 Dec 2014, 12:31
Forum: Howtos
Topic: After Hours autoreply
Replies: 10
Views: 66448

Re: After Hours autoreply

I want to test your suggested script. Does anyone already know if it works? :D What about the "-r" parameter? Should that point to the reply to use? I don't see any numbers for the reply-templates within the GUI ... how to find or define them? Thanks! EDIT: found it .. using the ID from th...
by sgw
24 Nov 2014, 18:15
Forum: Hilfe
Topic: OTRS 3.3.10 - Fehler bei Antworten
Replies: 5
Views: 2491

Re: OTRS 3.3.10 - Fehler bei Antworten

Für mich sieht es danach aus, daß der Browser Opera dieses Problem hat ... und zwar die leider schon veraltete Linux-Version 12.16 (hier unter Gentoo Linux). Chrome hat das Problem nicht ... mal sehen, was Opera Beta tut (v 26). Mittlerweile fahre ich OTRS-4.0.0rc1 ... EDIT: Opera Beta macht das auc...
by sgw
24 Nov 2014, 16:33
Forum: Help
Topic: OTRS HelpDesk: 3.x and 4.x in parallel?
Replies: 5
Views: 2383

Re: OTRS HelpDesk: 3.x and 4.x in parallel?

No. but if you must, test with a distribution list email address that goes to both boxes. The new tickets will be generated at Production and Test so you won't lose the ticket creation. But you will lose correspondence. Thanks, good suggestion. I went for it and did backups of my OTRS-VM today ... ...
by sgw
23 Nov 2014, 00:42
Forum: Help
Topic: OTRS HelpDesk: 3.x and 4.x in parallel?
Replies: 5
Views: 2383

Re: OTRS HelpDesk: 3.x and 4.x in parallel?

So how to introduce 4.x into a live system that is in daily use? You can only flip over and hope you don't hit any bugs ... If I create and edit X tickets in the new 4.x ... how to step back down to 3.3.x if I have to (and get these tickets migrated back as well) ? Is there a "Plan B" some...
by sgw
22 Nov 2014, 12:29
Forum: Help
Topic: OTRS HelpDesk: 3.x and 4.x in parallel?
Replies: 5
Views: 2383

OTRS HelpDesk: 3.x and 4.x in parallel?

I wonder if it is possible and makes sense to run both the stable 3.3.10 and the upcoming 4.x on one server. Is there a major database change that blocks doing that? How to migrate from one to the other while keeping downtime low ... Most installations will wait for a later stable release before the...
by sgw
12 Nov 2014, 12:04
Forum: Hilfe
Topic: OTRS 3.3.10 - Fehler bei Antworten
Replies: 5
Views: 2491

Re: OTRS 3.3.10 - Fehler bei Antworten

wurzel wrote:Hi,

hast Du mal mit 'ner leeren (also default) SysConfig probiert?

Java Plugins werden nicht benötigt. OTRS läuft ohne Plugins mit aktuellen Browsern.

Flo
ad 1) noch nicht, gleich mal checken
ad 2) ahja ... ich dachte an Java-Script wegen dem Subdir "js-cache" am Server.

Danke, Stefan
by sgw
11 Nov 2014, 23:54
Forum: Hilfe
Topic: OTRS 3.3.10 - Fehler bei Antworten
Replies: 5
Views: 2491

Re: OTRS 3.3.10 - Fehler bei Antworten

Problem tritt wieder auf ... erst dachte ich, es passiert, wenn ich zufällig/irrtümlich in 2 verschiedenen Browsern am selben Rechner (eine IP?) in OTRS angemeldet bin.
Das alleine ist es allerdings auch nicht.

Sonst keiner mit diesem Thema?
by sgw
08 Nov 2014, 14:54
Forum: Hilfe
Topic: OTRS 3.3.10 - Fehler bei Antworten
Replies: 5
Views: 2491

Re: (SOLVED) OTRS 3.3.10 - Fehler bei Antworten

Mit FixPermissions konnte ich das Problem beseitigen, wie es aussieht ...
by sgw
07 Nov 2014, 12:24
Forum: Hilfe
Topic: OTRS 3.3.10 - Fehler bei Antworten
Replies: 5
Views: 2491

OTRS 3.3.10 - Fehler bei Antworten

Seit dem Update auf 3.3.10, inkl. RebuildConfig und DeleteCache ... zickt das Antworten auf Tickets. Ich kriege Meldungen wie: <otrs.local> Cannot convert 'CKEDITOR.instances[EditorID]' to object TargetNS.Init($EditorArea)@https://otrs.local/otrs-web/js/js-cache/CommonJS_32f4a1e00e7342877781247da3c9...
by sgw
10 Sep 2014, 08:01
Forum: General
Topic: OTRS 4.0.0_beta1
Replies: 5
Views: 2144

Re: OTRS 4.0.0_beta1

So in this case it would help to uninstall all packages before starting the upgrade?
Sounds reasonable but I never noticed this. Thanks, I will try that later today.
by sgw
10 Sep 2014, 01:09
Forum: General
Topic: OTRS 4.0.0_beta1
Replies: 5
Views: 2144

Re: OTRS 4.0.0_beta1

good to know, thanks.

It would be helpful if the upgrade-instructions would tell me about that fact and what to do/prepare ... right?
I will give it another try soon in a clone of my current VM.
by sgw
09 Sep 2014, 20:25
Forum: General
Topic: OTRS 4.0.0_beta1
Replies: 5
Views: 2144

OTRS 4.0.0_beta1

Noone yet? I installed this on my gentoo server and went through the update process, as I will write and suggest a gentoo-ebuild for this. So far it works! I only have problems fetching mails ... $ $HOME/bin/otrs.PostMasterMailbox.pl -f1 NOTICE: PostMasterMailbox.pl is already running but is startin...
by sgw
03 Sep 2014, 23:09
Forum: Help
Topic: How to create tickets for multiple customers?
Replies: 6
Views: 3397

Re: How to create tickets for multiple customers?

Thanks for the suggestion! I looked through the video quickly, but will only find time to test things after my heavily needed vacation. Thanks! Regards, Stefan oops! haven't yet found the time and brains for that ;-) Although I really appreciate the power of OTRS to organize my daily work! thanks, ...
by sgw
14 Aug 2014, 14:24
Forum: Help
Topic: How to create tickets for multiple customers?
Replies: 6
Views: 3397

Re: How to create tickets for multiple customers?

Thanks for the suggestion!
I looked through the video quickly, but will only find time to test things after my heavily needed vacation.
Thanks!
Regards, Stefan
by sgw
13 Aug 2014, 16:50
Forum: Help
Topic: How to create tickets for multiple customers?
Replies: 6
Views: 3397

Re: How to create tickets for multiple customers?

Giulio, I use that feature quite often, and, yes, it is possible to create the tickets like that. What I am looking for is more of a group-functionality: generate a ticket for each customer on a list/group of customers with property X (e.g. "user of software X") in a quick and efficient wa...
by sgw
13 Aug 2014, 00:30
Forum: Help
Topic: How to create tickets for multiple customers?
Replies: 6
Views: 3397

How to create tickets for multiple customers?

Sorry if I hit an FAQ, but I wasn't sure what to search for (search terms ...) What I would like to have: I have several customers using product/software X with version Y. Version Z is announced, so I want to generate a ticket for each of these customers with the subject "patch/update software ...
by sgw
23 Jun 2013, 11:28
Forum: Help
Topic: upgrading 3.0.11 -> 3.1.17 w/ mysql upgrade
Replies: 2
Views: 1733

Re: upgrading 3.0.11 -> 3.1.17 w/ mysql upgrade

Thanks for the pointer ... I was already able to do the upgrade(s) correctly. Rolled back twice .. in the end I was successful by dumping the DB ... editing the engine-type of all the tables and reimporting. The first step was harder ... from 3.1.17 to 3.2.8 it was rather easy then ;-) EDIT: for ref...
by sgw
21 Jun 2013, 19:00
Forum: Help
Topic: upgrading 3.0.11 -> 3.1.17 w/ mysql upgrade
Replies: 2
Views: 1733

upgrading 3.0.11 -> 3.1.17 w/ mysql upgrade

Hello, could someone help me out here? I want to upgrade from 3.0 to 3.1 (first step in the two-step-upgrade to 3.2.8 ) and I get problems at the step running scripts/DBUpdate-to-3.1.mysql.sql: ERROR 1005 (HY000) at line 231: Can't create table 'otrs2.#sql-394_7a' (errno: 121) ERROR 1005 (HY000) at ...
by sgw
22 Sep 2011, 17:18
Forum: Help
Topic: New Install - mismatched tag 'script'
Replies: 3
Views: 2871

Re: New Install - mismatched tag 'script'

I see the same issues here. Did you find a solution?
by sgw
22 Sep 2011, 17:05
Forum: Help
Topic: Windows Install
Replies: 7
Views: 4014

Re: Windows Install

Seeing the same here on linux, fresh install of otrs-3.0.10: ERROR: OTRS-CGI-10 Perl: 5.12.4 OS: linux Time: Thu Sep 22 15:05:08 2011 Message: C-Parser: mismatched tag at line 6, column 2, byte 192 at /usr/lib64/perl5/vendor_perl/5.12.4/x86_64-linux/XML/Parser.pm line 187 ! Traceback (23802): Module...