Search found 68 matches
- 15 May 2020, 06:25
- Forum: Help
- Topic: Hide Dynamic Field before select Queue
- Replies: 5
- Views: 3908
Re: Hide Dynamic Field before select Queue
Hi, without code changes (check the forum here) or additional (commercial) add ons the ((OTRS)) Community Edition can not hide fields dynamically. Florian I have the HideDynamicField addon. https://github.com/reneeb/otrs-HideDynamicFields With this addon, i can show/hide dynamic field per queue ( H...
- 14 May 2020, 14:54
- Forum: Developers
- Topic: Click to call using znuny CTI
- Replies: 8
- Views: 7338
Re: Click to call using znuny CTI
Wow it is really great ...it worked and really thankful to you @skullz I was trying very hard from last 2 days...skullz wrote: ↑14 May 2020, 14:46 There is no such a thing called Data.AgentID, try instead
Code: Select all
Agent=[% Env("UserID") | uri %]
Once again Thanks and Appreciated
- 14 May 2020, 14:41
- Forum: Developers
- Topic: Click to call using znuny CTI
- Replies: 8
- Views: 7338
Re: Click to call using znuny CTI
Hi, Without modofying code you can only use ticket data in addition, like Data.OwnerID. - Roy but this gives me that agentid only who has worked on that ticket or owner of ticket...is there any other way or may be via some hard code? Obviously it's the id of the owner. If you need the current user ...
- 14 May 2020, 11:31
- Forum: Developers
- Topic: Click to call using znuny CTI
- Replies: 8
- Views: 7338
- 14 May 2020, 10:55
- Forum: General
- Topic: [SOLVED] Unable to install packages
- Replies: 2
- Views: 10211
Re: [SOLVED] Unable to install packages
I installed the above package from the URL you mentioned but while clicking Import/Export from admin the below error is coming
Error Message: No object backend found!
Error Message: No object backend found!
- 14 May 2020, 10:10
- Forum: Developers
- Topic: Click to call using znuny CTI
- Replies: 8
- Views: 7338
Re: Click to call using znuny CTI
Hi,
Right now URL is looking like this -> http://IP/cti/call.php?num=88091441XX&agent=
But not getting agent ID value
so sending like below example
'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'http://IP/cti/call.php?num=[% Data.UserPhone %]&agent=[% Data.AgentID %]
Right now URL is looking like this -> http://IP/cti/call.php?num=88091441XX&agent=
But not getting agent ID value
so sending like below example
'UserPhone', 'Phone', 'phone', 1, 0, 'var', 'http://IP/cti/call.php?num=[% Data.UserPhone %]&agent=[% Data.AgentID %]
- 14 May 2020, 07:29
- Forum: Developers
- Topic: Click to call using znuny CTI
- Replies: 8
- Views: 7338
Click to call using znuny CTI
Hi, Using 5.0.22 While dialing number from customer information need to have number + agent id so that call should go via that specific agent only so finally got number using Data.UserPhone but not able to get looged in agent ID.. Can someone shed some light on this? Your help will be really appreci...
- 12 May 2020, 08:24
- Forum: Help
- Topic: Phone new screen, hide Dynamic fields except for one group
- Replies: 2
- Views: 1266
Re: Phone new screen, hide Dynamic fields except for one group
Do you have a community edition or free?
As per my knowledge ACL will work for this purpose on commercial edition
As per my knowledge ACL will work for this purpose on commercial edition
- 11 May 2020, 18:02
- Forum: General
- Topic: Is it possible to add a dynamic field for set of specific Queue
- Replies: 9
- Views: 8527
Re: Is it possible to add a dynamic field for set of specific Queue
I have used it but found only 1 entry for a single queue..is it possible can we hide those dynamic fields for multiple queuesreneeb wrote: ↑27 Dec 2017, 15:48 I will release https://github.com/reneeb/otrs-HideDynamicFields to OPAR, soon...
here Edit Config Settings in HideDynamicFields → Filters
- 17 Dec 2019, 09:38
- Forum: General
- Topic: Can the auto responses be send to the forwarded emails?
- Replies: 0
- Views: 1991
Can the auto responses be send to the forwarded emails?
I have a common mailbox that support items are emailed to, I was going to setup forwarding to send all those emails to OTRS but I don't want OTRS to auto respond to the support mailbox. But I do want auto responses going out to normal users that send in email tickets. Is there a way to send AR to th...
- 08 Aug 2018, 15:59
- Forum: General
- Topic: OTRS - mail fetch via PUSH instead of Postmaster
- Replies: 7
- Views: 3150
Re: OTRS - mail fetch via PUSH instead of Postmaster
Thanks to @reneeb and @jojo,
I understood the concept let me try with suggested method now.
I understood the concept let me try with suggested method now.
- 08 Aug 2018, 12:45
- Forum: General
- Topic: OTRS - mail fetch via PUSH instead of Postmaster
- Replies: 7
- Views: 3150
Re: OTRS - mail fetch via PUSH instead of Postmaster
Hi @Jojo,
Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks
Actually I dont have much idea on this, but I can pay for this task if you dont have any issues. Thanks
- 08 Aug 2018, 11:10
- Forum: General
- Topic: OTRS - mail fetch via PUSH instead of Postmaster
- Replies: 7
- Views: 3150
Re: OTRS - mail fetch via PUSH instead of Postmaster
Ok, Thanks for your reply @reneeb
But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?
If you can configure that for me, I can pay you for this task.
But what do mean by forward ? should I forward the email from zimbra to the other configured email id in OTRS or some other way?
If you can configure that for me, I can pay you for this task.
- 08 Aug 2018, 10:23
- Forum: General
- Topic: OTRS - mail fetch via PUSH instead of Postmaster
- Replies: 7
- Views: 3150
OTRS - mail fetch via PUSH instead of Postmaster
Hi,
I have a Zimbra webmail server and would like to use OTRS client for fetching emails with push method, can anyone guide me?
I have a Zimbra webmail server and would like to use OTRS client for fetching emails with push method, can anyone guide me?
- 08 Aug 2018, 10:13
- Forum: General
- Topic: Issue in Fetch Mail OTRS 5.0.22
- Replies: 3
- Views: 13089
Re: Issue in Fetch Mail OTRS 5.0.22
Centos 6
- 14 Feb 2018, 06:54
- Forum: General
- Topic: Error: Timeout of 600 seconds reached, killing child process!
- Replies: 0
- Views: 2428
Error: Timeout of 600 seconds reached, killing child process!
Hi, We are getting these below errors sometimes in OTRS 5.0.22 and at that time no single mails fetched from mailserver. [Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][51] There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::Mai...
- 30 Nov 2017, 08:46
- Forum: General
- Topic: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
- Replies: 2
- Views: 4461
- 29 Nov 2017, 07:00
- Forum: General
- Topic: What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
- Replies: 2
- Views: 4461
What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
What is the difference between Escalation times and Escalation - first response time in OTRS generic agent
Using OTRS 3.3.3
Using OTRS 3.3.3
- 07 Nov 2017, 15:20
- Forum: Help
- Topic: CKEditor losing color during Paste To Word function [SOLVED]
- Replies: 8
- Views: 4582
Re: CKEditor losing color during Paste To Word function [SOLVED]
same here, still not working but I tried in CKeditor ver 5.4.6 in OTRS 5.0.22
- 25 Oct 2017, 15:32
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
Re: OTRS - Can we use innoDB instead of MyISAM
Set and it is working fine now..Thanks
- 25 Oct 2017, 15:00
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
Re: OTRS - Can we use innoDB instead of MyISAM
Now i got into another problem
I was checking the DB connection and it is showing the below error
Trying to connect to database 'DBI:mysql:database=otrs;host=127.0.0.1' with user 'otrs'...
Connection successful.
Error: Your storage engine is MyISAM.
These tables use a different storage engine:
I was checking the DB connection and it is showing the below error
Trying to connect to database 'DBI:mysql:database=otrs;host=127.0.0.1' with user 'otrs'...
Connection successful.
Error: Your storage engine is MyISAM.
These tables use a different storage engine:
- 25 Oct 2017, 14:00
- Forum: General
- Topic: OTRS 5s issue with fetching email issue
- Replies: 2
- Views: 10877
Re: OTRS 5s issue with fetching email issue
yes I did
Stop and Start but still it is not working
Stop and Start but still it is not working
- 25 Oct 2017, 12:09
- Forum: General
- Topic: OTRS 5s issue with fetching email issue
- Replies: 2
- Views: 10877
OTRS 5s issue with fetching email issue
Hi, Couple of issues with fetching the email I am using OTRS5s and facing the fetching the mail issue 1) Daemon/cron is set to 1 minute but mail fetching is trying after every 10 minutes 2) While doing manually fetching mail is fetching successfully but when it tries from cron it is showing the erro...
- 25 Oct 2017, 11:56
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
Re: OTRS - Can we use innoDB instead of MyISAM
Oh sorry I did a mistake ..It is done by doing --force..
Thanks
Thanks
- 25 Oct 2017, 11:55
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
Re: OTRS - Can we use innoDB instead of MyISAM
I have done but it is still showing MyISAM > Checking for tables that need to be converted to InnoDB... 95 tables need to be converted. You can re-run this script with --force to start the migration. This operation can take a long time. mysql> SELECT TABLE_NAME, -> ENGINE -> FROM information_schema....
- 25 Oct 2017, 08:54
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
Re: OTRS - Can we use innoDB instead of MyISAM
Hi Florian,
Thanks But how to convert all tables into innoDB
Thanks But how to convert all tables into innoDB
- 24 Oct 2017, 14:14
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 8
- Views: 15014
OTRS - Can we use innoDB instead of MyISAM
Hi,
I am using otrs5 and would like to use InnoDB instead of MyISAM because of table locking issue.
Can anyone help me?
Thanks,
Sunny
I am using otrs5 and would like to use InnoDB instead of MyISAM because of table locking issue.
Can anyone help me?
Thanks,
Sunny
- 24 Oct 2017, 14:13
- Forum: General
- Topic: OTRS - Can we use innoDB instead of MyISAM
- Replies: 0
- Views: 10970
OTRS - Can we use innoDB instead of MyISAM
Hi,
I am using otrs5 and would like to use InnoDB instead of MyISAM because of table licking issue.
Can anyone help me?
Thanks,
Sunny
I am using otrs5 and would like to use InnoDB instead of MyISAM because of table licking issue.
Can anyone help me?
Thanks,
Sunny
- 07 Sep 2017, 11:10
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14779
Re: Is it possible we can send dynamic field values via SOAP RPC?
Below is my PHP code Want to send Source as a dynamic field ==> "Source","MyCUSTOMWEBAPP", I tried this way too -> <OTRS_TICKET_DynamicField_Source_Value> I am using OTRS 5.0.9 # creating a ticket number $ticketnr = $client->__soapCall("Dispatch", array($username, $pass...
- 07 Sep 2017, 10:02
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14779
Re: Is it possible we can send dynamic field values via SOAP RPC?
Actually we are doing with PHP and it is already working but my original problem remains same that we are not able to pass the dynamic field ticket value to OTRS from our third party PHP application.
but anyways thanks for your great help..
but anyways thanks for your great help..
- 07 Sep 2017, 09:18
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14779
Re: Is it possible we can send dynamic field values via SOAP RPC?
Hi Reneeb,
Thanks it is working via XML but our third party software is in PHP from where we want to send details to OTRS.
So any idea how to do with PHP? because given solution was implemented in perl.
Help would be appreciated.
Thanks it is working via XML but our third party software is in PHP from where we want to send details to OTRS.
So any idea how to do with PHP? because given solution was implemented in perl.
Help would be appreciated.
- 06 Sep 2017, 13:35
- Forum: General
- Topic: Postmaster Filter is not working in 5.0.22 but working on 3.3.3
- Replies: 0
- Views: 8500
Postmaster Filter is not working in 5.0.22 but working on 3.3.3
Hi,
I am using OTRS 5.0.22 and 3.3.3
but the below filter is not working in 5.0.22 but working in 3.3.3
Filter Condition: Subject --- Value: ^.*word.*$
Header: X-OTRS-Queue --- Value: Raw
for example I am getting the line in a subject: "This is a word string"
Any suggestions?
I am using OTRS 5.0.22 and 3.3.3
but the below filter is not working in 5.0.22 but working in 3.3.3
Filter Condition: Subject --- Value: ^.*word.*$
Header: X-OTRS-Queue --- Value: Raw
for example I am getting the line in a subject: "This is a word string"
Any suggestions?
- 01 Sep 2017, 10:23
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14779
Re: Is it possible we can send dynamic field values via SOAP RPC?
Thanks, I have used GenericInterface with SOAP but unable to pass the dynamic ticket field value
I have created the DF like below
and added to the agent ticket zoom sceen
and now want to send its value via the bin/otrs.SOAPRequest.pl, please help..
I have created the DF like below
and added to the agent ticket zoom sceen
and now want to send its value via the bin/otrs.SOAPRequest.pl, please help..
- 30 Aug 2017, 16:35
- Forum: General
- Topic: Is it possible we can send dynamic field values via SOAP RPC?
- Replies: 10
- Views: 14779
Is it possible we can send dynamic field values via SOAP RPC?
Is it possible we can send dynamic field values via SOAP RPC in PHP?
I have added a new dynamic field ticket type and would like to send those value from rpc.pl (php)
I am using 5.0.4
I have added a new dynamic field ticket type and would like to send those value from rpc.pl (php)
I am using 5.0.4
- 09 Aug 2017, 12:36
- Forum: Developers
- Topic: For OWASP AND For SDLC
- Replies: 1
- Views: 4072
For OWASP AND For SDLC
For OWASP: Has the OTRS application kept the OWASP guidelines in place during its development. If so, is there a sharable report or document available and how can it be sourced? If the OWASP guidelines were not considered, is there a process or tool that will help report whether OTRS does comply or ...
- 09 Aug 2017, 12:33
- Forum: Help
- Topic: Note for OTRS emails fetched from third Party software
- Replies: 3
- Views: 2789
Re: Note for OTRS emails fetched from third Party software
But as in our case we are using GMAIL as POP3S and done the settings in "Forwarding and POP/IMAP" ->
When messages are accessed with POP -> keep Gmail's copy in the Inbox
so emails will not be deleted after downloading, please suggest what would happen then
When messages are accessed with POP -> keep Gmail's copy in the Inbox
so emails will not be deleted after downloading, please suggest what would happen then
- 03 Aug 2017, 07:39
- Forum: Help
- Topic: Note for OTRS emails fetched from third Party software
- Replies: 3
- Views: 2789
Note for OTRS emails fetched from third Party software
We are facing a challenge and unable to find the reason and solution OTRS (3.2.16) is fetching emails from third party software like Exchange/ Gmail etc using POP/IMAP... Need to know how OTRS determines that an email has been successfully downloaded and that the next OTRS fetch will not download th...
- 17 May 2017, 15:44
- Forum: Help
- Topic: Body Missing on trail mails sometimes
- Replies: 3
- Views: 1851
Re: Body Missing on trail mails sometimes
Thanks @Jojo but can I upgrade the version from 3.0.9 to 3.2.16?
And is it a bug in 3.0.9?
And is it a bug in 3.0.9?
- 17 May 2017, 15:08
- Forum: Help
- Topic: Body Missing on trail mails sometimes
- Replies: 3
- Views: 1851
Body Missing on trail mails sometimes
Hi We have observed while sending the emails from OTRS we are unable to send any text to our clients sometimes means the emails are getting delivered without any text to the clients. What can be the issue ? what I found where the tails so very long and on every trail there is a signature with logos ...
- 23 Dec 2016, 07:33
- Forum: Help
- Topic: Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm lin
- Replies: 5
- Views: 2753
Re: Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm li
Hi Jojo, Can you fix this issue in 3.2.16?
- 20 Dec 2016, 11:53
- Forum: Help
- Topic: OTRS - Sometimes mail do not fetch from POP or IMAP into the OTRS
- Replies: 0
- Views: 1027
OTRS - Sometimes mail do not fetch from POP or IMAP into the OTRS
Actually we are using GMAIL POP3 and found so many times mails do not fetch from POP into the OTRS so we checked Gmail and found mails are there and still that mails are not received into OTRS and after that mail if sender sends the mail again then we receive the mail into OTRS but still previous ma...
- 20 Dec 2016, 09:48
- Forum: Help
- Topic: Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm lin
- Replies: 5
- Views: 2753
- 20 Dec 2016, 09:47
- Forum: Help
- Topic: OTRSOTRS 3.3 - Show a dynamic content in text using dynamic field
- Replies: 0
- Views: 951
OTRSOTRS 3.3 - Show a dynamic content in text using dynamic field
I want to show a "recipient address" in ticket overview small using dynamic field but not able to understand what should be the "Name" in dynamic field as it is not static it will be dynamic depending on the articles?
- 15 Dec 2016, 08:22
- Forum: Help
- Topic: Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm lin
- Replies: 5
- Views: 2753
Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs/Kernel/System/Ticket/Article.pm lin
Hi, @crythias There are 2 issues 1) Fetching from Admin interface manually results duplicate mails 2) Message: Impossible to send message to: . I investigated and found that if loop protection is enabled then why it is still trying to send mails Below are the syslogs and history History LoopProtecti...
- 14 Dec 2016, 14:50
- Forum: Hilfe
- Topic: PostMasterMailbox.pl: Fehlermeldungen
- Replies: 2
- Views: 1580
Re: PostMasterMailbox.pl: Fehlermeldungen
Same issue I am getting after 2 years suddenly
- 14 Dec 2016, 14:44
- Forum: Help
- Topic: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4
- Replies: 4
- Views: 2383
Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4
Hi Crythias, I have a similar issue except the message and why the message coming ERROR: OTRS-otrs.PostMasterMailbox.pl-01 Perl: 5.10.1 OS: linux Time: Wed Dec 14 17:54:20 2016 Message: Impossible to send message to: . Traceback (3501): Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2....
- 01 Jun 2016, 08:38
- Forum: Help
- Topic: ticket creation time
- Replies: 6
- Views: 2797
Re: ticket creation time
Hi, I am using notification using dynamic fields to be printed like below Client Name: <OTRS_TICKET_DynamicField_ClientName_Value> Pick Up Date: <OTRS_TICKET_DynamicField_PickupDate_Value> Ticket Number: <OTRS_TICKET_TicketNumber> Queue: <OTRS_TICKET_Queue> All is working but date value is not comin...
- 01 Sep 2015, 10:09
- Forum: Developers
- Topic: OTRS SLA calculation for Emails
- Replies: 2
- Views: 2236
Re: OTRS SLA calculation for Emails
Thanks for your reply but in update time the system expects the reply from customer before the time defined else it will escalate the mail.
- 19 Aug 2015, 14:23
- Forum: Developers
- Topic: OTRS SLA calculation for Emails
- Replies: 2
- Views: 2236
OTRS SLA calculation for Emails
SLA is captured only for the first email response.
what can be done to ensure SLA is captured on all emails – to check whether the emails are responded with in time to customers or not
what can be done to ensure SLA is captured on all emails – to check whether the emails are responded with in time to customers or not
- 23 Apr 2015, 13:21
- Forum: Help
- Topic: Queue View: View Locked Tickets
- Replies: 5
- Views: 3916
Re: Queue View: View Locked Tickets
Hi, I am using 3.2.16 and Ticket::ViewableLocks -> 'lock' is not working as I am not able to see lock tickets in queueview only unlock is showing ..I have read so many blogs and many ppl susgested different way and i tried all was but unfortunately its not working,.... I am using storageFS system so...