Hi, please log in the database,find a table configitem_definition, select ID to find your definition.
If you want to work again, delete it.
Search found 4 matches
- 16 Mar 2012, 03:59
- Forum: Help
- Topic: OTRS 3.0.9 ConfigItem crash
- Replies: 1
- Views: 1332
- 13 Dec 2011, 11:36
- Forum: General
- Topic: I want to add a quick search in ticket solving
- Replies: 0
- Views: 483
I want to add a quick search in ticket solving
I wanto add a qucik search in ticket solving (agentticketzoom.pm). but I have a problem:
The page shows table data, but what I wanted is the ID corrlated ticket. What I can find is the <td>content</td>. How can I get the ticket id?
thanks very much!
The page shows table data, but what I wanted is the ID corrlated ticket. What I can find is the <td>content</td>. How can I get the ticket id?
thanks very much!
- 08 Aug 2011, 08:12
- Forum: Help
- Topic: How to display ticket progress on customer panel?
- Replies: 4
- Views: 1455
Re: How to display ticket progress on customer panel?
Hi, Dear crythias
which dtl file? and how can I add the table? thanks for your kindly help.
which dtl file? and how can I add the table? thanks for your kindly help.
- 04 Aug 2011, 10:30
- Forum: Help
- Topic: How to display ticket progress on customer panel?
- Replies: 4
- Views: 1455
How to display ticket progress on customer panel?
Hi, I have a question now. When cusomers want to watch their tichets from customer panel. They only find the notification information. But they need all info, such as change queue, change priority, overtime,link other tickets and status( open, pending or closed). How to display the ticke progress? eg: