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by solefald
15 Feb 2013, 18:37
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 27737

Re: How to get rid of /otrs/ in your URI

i follow all your instruction, but if while accessing my server with url http://myserver/ always getting 404 not found error page, because always redirected to /otrs/index.pl. but if i try to accessing http://"myserver"/index.pl its work perfectly. This means that you did not really follo...
by solefald
16 Nov 2012, 03:19
Forum: General
Topic: Stuck in the past...
Replies: 3
Views: 220

Re: Stuck in the past...

sounds good. will do.

there are few other weird things i've noticed like FAQ module logging you out as soon as you go to explore FAQs
by solefald
15 Nov 2012, 19:36
Forum: General
Topic: Stuck in the past...
Replies: 3
Views: 220

Re: Stuck in the past...

Update: It appears that only date display is affected. If i look at the ticket history, everything matches.

Is this a bug or a feature?
by solefald
15 Nov 2012, 08:54
Forum: General
Topic: Stuck in the past...
Replies: 3
Views: 220

Stuck in the past...

I just installed 3.2.0beta1 and then beta2. Both of them display the same issue. When ticket is created, the creation date is 12/31/1969! The beginning of Unix Epoch.
System time, time zone and locale are all correct. Am I missing something??? How do i fix this?
by solefald
24 May 2012, 19:31
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 27737

Re: How to get rid of /otrs/ in your URI

or assuming you don't have anything else running on your web server, just add this line to your index.html file. If you don't have an index.html, just create one. <meta http-equiv="refresh" content="0; url=./otrs/customer.pl"> This tells your web server that when he sees any hit...
by solefald
30 Apr 2011, 00:53
Forum: Help
Topic: Notify on *everything*
Replies: 0
Views: 291

Notify on *everything*

Our current system, FootPrints 7 is pretty "vocal", so all queue watchers get every single notification, about every single action that happens to every single ticket in their queues and notifications include replies, notes and so on. This is not what I really want, but it is somewhat more...
by solefald
22 Apr 2011, 22:33
Forum: Help
Topic: Change ticket identifier by queue
Replies: 3
Views: 365

Re: Change ticket identifier by queue

Engineering queue (engineer@example.org) = [EngTicket#1234] Human Resources queue (hr@example.org) = [HRTicket#1234] Administration queue (Admins@example.org) = [AdmTicket#1234] Our current ticketing system does that, but instead of a normal queue name and ticket number, we have "PROJECT=213 I...
by solefald
22 Apr 2011, 19:15
Forum: General
Topic: Multiple ticket owners
Replies: 10
Views: 1698

Re: Multiple ticket owners

crythias wrote:If you take off locking, why bother tracking ownership?


haha. you suggested it :)

i don't want to take off locking, really. I was just looking for a way to have more than 1 owner+1 responsible person. If I can have more than 1 responsible person, that completely solves my issue.
by solefald
22 Apr 2011, 17:23
Forum: General
Topic: Multiple ticket owners
Replies: 10
Views: 1698

Re: Multiple ticket owners

As far as locking goes, how do you quickly "Take" a ticket without having to add a Note, a Response or go to Owner screen and assign a ticket owner? I thought (?) it was as simple as clicking the ticket (from dashboard) and clicking lock... Or do you want to change ownership simply? Right...
by solefald
22 Apr 2011, 01:38
Forum: General
Topic: Multiple ticket owners
Replies: 10
Views: 1698

Re: Multiple ticket owners

You may just want to turn off locking ... multiple owners of a ticket can lead to chaos: "Who handled this last? What did you do? Who's handling this now? Are they fixing it? Are you being helped?" This feature is only useful for our Desktop support team, and there are only 5 of them and ...
by solefald
21 Apr 2011, 21:35
Forum: General
Topic: Multiple ticket owners
Replies: 10
Views: 1698

Re: Multiple ticket owners

Never mind... had to enable Responsible and Watchers. But is there any way to have multiple responsible people? It only lets me select one.
by solefald
21 Apr 2011, 20:24
Forum: General
Topic: Multiple ticket owners
Replies: 10
Views: 1698

Multiple ticket owners

Hello, It is possible to have multiple ticket owners? Currently we have the ability and use this feature alot. How can i set something like this in OTRS? Perhaps there is a way to have a ticket owner + ticket watcher? The idea is to have ticket show up in both people's dashboards, so they can keep t...
by solefald
21 Apr 2011, 06:56
Forum: General
Topic: ITSM Integration
Replies: 8
Views: 1642

Re: ITSM Integration

No problem: - Nagios is running with the ndo module, so everything is written to a mysql database - now I'm running a script which picks up nag_hosts from this database and select hosts with some rules (groups, ...) - information is written into a comma separated, " delimited file according to...
by solefald
21 Apr 2011, 06:14
Forum: Help
Topic: IMAP Auth Failed
Replies: 3
Views: 2452

Re: IMAP Auth Failed

that looks like an odd IMAP username....
by solefald
21 Apr 2011, 01:25
Forum: General
Topic: ITSM Integration
Replies: 8
Views: 1642

Re: ITSM Integration

Wolfgangf wrote:- export scripts via cron on the Nagios host(s)


Wolfgangf, do you mind sharing a little more info about this? I would like to know more about exporting things from Nagios.
by solefald
20 Apr 2011, 21:28
Forum: Help
Topic: Difference between "new" and "open" ticket
Replies: 6
Views: 656

Re: Difference between "new" and "open" ticket

I noticed that Locking a ticket does not change it's state from New to Open. Is this by design? Agent locking a ticket means he/she is working on it, correct? If yes, then a ticket should not stay in the "new" state. Agreed. It seems the ticket only changes from "new" to "o...
by solefald
20 Apr 2011, 21:09
Forum: Help
Topic: Difference between "new" and "open" ticket
Replies: 6
Views: 656

Re: Difference between "new" and "open" ticket

I noticed that Locking a ticket does not change it's state from New to Open.
Is this by design? Agent locking a ticket means he/she is working on it, correct?
If yes, then a ticket should not stay in the "new" state.
by solefald
20 Apr 2011, 03:37
Forum: General
Topic: FreeText implementation is really lacking.
Replies: 3
Views: 880

Re: FreeText implementation is really lacking.

There are options... http://forums.otrs.org/viewtopic.php?f=60&t=8032 Yep, already considered that, but I am under strict "no hacks" order. Our current ticketing system is in absolutely unmaintainable state, because of the hacks and the fact that people who implemented them are long g...
by solefald
19 Apr 2011, 23:03
Forum: General
Topic: FreeText implementation is really lacking.
Replies: 3
Views: 880

FreeText implementation is really lacking.

I've been testing OTRS 3.0.7 for the past few days and keep coming to conclusion that while FreeText is a usable addition, it is not very well designed. I really like OTRS overall, but TextFields are somewhat useless in their current state 1. No usable documentation 2. Configuration To configure the...
by solefald
19 Apr 2011, 17:58
Forum: Help
Topic: My entire config got mysteriously erased!
Replies: 3
Views: 366

Re: My entire config got mysteriously erased!

Ok, VMware to the rescue! Full VM snapshot was done an hour before config got messed up, so i am all good and back in business. I do want to get to the bottom of this, though. Looking at the restored ZZZAuto.pm right now. It has all my settings. After it was mysteriously erased, the only things that...
by solefald
19 Apr 2011, 15:52
Forum: Help
Topic: My entire config got mysteriously erased!
Replies: 3
Views: 366

Re: My entire config got mysteriously erased!

I am on Ubuntu 10.10 / MySQL 5.1 / OTRS 3.0.7 ZZZAuto.pm and ZZZAAuto.pm were both in place, not corrupted. ZZZAuto.pm was short one with only my Core settings, and ZZZAAuto.pm was a full config. I *suspect* that config got erased when I was trying to figure out how to use FreeText field and set a K...
by solefald
19 Apr 2011, 07:11
Forum: Help
Topic: My entire config got mysteriously erased!
Replies: 3
Views: 366

My entire config got mysteriously erased!

Hello, I have just spent 4 days customizing and testing OTRS. Was just playing with FreeText fields, hit "Update", page reloaded and I realized that all of my Menu Bar icons are now gone! Started digging deeper, and it appears that my entire config got erased with the default one!!! What t...
by solefald
18 Apr 2011, 19:32
Forum: Howtos
Topic: How to get rid of /otrs/ in your URI
Replies: 23
Views: 27737

How to get rid of /otrs/ in your URI

Hello, This message is a cross-post from the Help forum, but I figured it deserves its own post, because i did not find this information anywhere and it may be useful for someone else. Here is how to remove "/otrs/" from your URI, retaining all functionality and making DirectoryIndex work,...
by solefald
18 Apr 2011, 04:04
Forum: Help
Topic: get rid of /otrs/ in url
Replies: 8
Views: 8092

Re: get rid of /otrs/ in url

Here is now i got it to work, including DirectoryIndex, so you dont have to type index.pl every time. $Self->{ScriptAlias} = '/'; Above "ScriptAlias" setting did not work for me. I had to set it to $Self->{ScriptAlias} = ''; and: Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Ali...
by solefald
16 Apr 2011, 06:31
Forum: General
Topic: Authentication with LDAP and Kerberos
Replies: 0
Views: 293

Authentication with LDAP and Kerberos

Hello,

We are running Linux LDAP server with a Kerberos domain. Is it possible to make OTRS authenticate through that without the use of HTTPAuth?


Thank you,
-i

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