Znuny and ((OTRS)) Community Edition

I also had this problem.

First i had to install cpanm because cpan was giving me 'killed' messages when trying to upgrade the perl module.

curl -L http://cpanmin.us | perl - --self-upgrade

After that i could upgrade the module and my problem was solved:

cpanm Net::SMTP

Thank you, i was able to fix my problem with the tips in that thread. I will post back there!

Anyone who can help? This issue is still haunting me on a daily basis. I just found out that certain html code inside the body of the ticket also prevents me from sending.

What happens is that i cannot reply to a ticket that either has an inline image like this:




Or when i add an attachment to my reply. In both situations i get this error screen and don't know what's causing it:

Can anyone help? I have no idea how to diagnose this problem or to solve it.

I thought i had replied to this already but it seems not....

cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com

Thanks for your response!

This is my version:

cat /opt/otrs/RELEASE
PRODUCT = OTRS
VERSION = 5.0.23
BUILDDATE = Tue Sep 12 01:53:35 CEST 2017
BUILDHOST = otrsbuild.otrs.com

Ever since i upgraded my VPS to Ubuntu 16.4 and OTRS to 5 i have problems when sending e-mails that include images or attachments. Here is an example: Backend ERROR: OTRS-CGI-10 Perl: 5.22.1 OS: linux Time: Wed Nov 22 16:18:14 2017 Message: Impossible to send message to: "Hans Potharst" <h...

I'm having the same problem. I'm getting DNS problem: query timed out messages in my OTRS log. And i can't reply to tickets anymore. When i turn off the MX check in Framework>Core it works again. But it was working fine before. As far as i know the only thing that was changed is that i changed my Ub...

Thank you, i could have sworn i did that multiple times, did that just now again and seems to be working apart from one existing ticket which i guess got stuck in between de upgrade process.

I upgraded Ubuntu this weekend from 14 to 16 and since then i have this problem with OTRS. The webserver is giving me a 500 error after sending however the e-mail does get succesfully delivered. I'm using SMTPS as sendmail setting. When i enable SMTP debugging via nano /opt/otrs/Kernel/System/Email/...

Just posting back that i'm not getting any errors anymore, i guess i must have missed that step during the installation, thanks again Crythias! Case closed.

Thanks. I did:
Waiting to see if i get any more errors.

Also fixed the code tags.

Thanks Crythias. I've added the original error to my OP and please also see at the bottom of the post before yours (update2) i was just editing it when you split this topic. edit: just received this error: mkdir /opt/otrs/var/tmp/CacheFileStorable/Group/7/f: Permission denied at /opt/otrs/Kernel/Sys...

Well, i've read through the entire thread again. This is what i have: No duplicate entries in cron: crontab -l -u otrs # Who gets the cron emails? #MAILTO="info@xxxxx.xx" # delete expired cache weekly (Sunday mornings) 20 0 * * 0 $HOME/bin/otrs.DeleteCache.pl --expired >> /dev/null 30 0 * ...

Hi, I'm getting these errors via cron mail: ERROR: OTRS-otrs.GenericAgent.pl-10 Perl: 5.18.2 OS: linux Time: Tue Aug 18 15:40:02 2015 Message: Can't write '/opt/otrs/var/tmp/CacheFileStorable/DynamicField/6/7/6732332f2164b22a374a2cd7c080aea3': Permission denied Traceback (10963): Module: Kernel::Sys...

Hi, I've been at this for hours, it's not really an OTRS issue but more my CentOS5 box making me grumpy. I succefully upgraded the database but when i want to run the scripts/DBUpdate-to-3.3.pl i get this: [root@support otrs]# su -s /bin/bash -c "scripts/DBUpdate-to-3.3.pl" otrs Perl v5.10...

I know it has been 3 years since the last post but i also ran into this issue and i'm just posting my fix here. The error message you get is because something went wrong with the database upgrade which was supposed to be performed in the previous step. According to the OTRS upgrade manual you have t...

Hi, A few days ago the harddisk from the server got filled due to a nightly process. OTRS stopped working because it could not connect to MySQL anymore. After creating space again OTRS seemed to work only now i keep getting these messages: Duplicate entry '16226' for key 1, SQL: 'INSERT INTO ticket_...

in the sendmail module i had configured Gmail via smtp TLS. the emails would send but in the email would be the email address from the Gmail account i used instead of the defined queue address. when i switched back to another regular smtp account otrs would show the queue address again. any idea why...

I still don't understand very well how the time accounting feature works. Is there a good guide somewhere?

Hi all, First off i have have a question about what is the best way to approach the following situation. Me and a colleague have been working in OTRS for 2 months now and i want to invoice our clients for time we spent on tickets. I need to specify the time i spent on tickets separated from my colle...

Hi,

When i merge a ticket it's possible to send this message to the customer:

Your email with ticket number "<OTRS_TICKET>" is merged to "<OTRS_MERGE_TO_TICKET>".

Where can i edit this template? I can't find it.

Yes, but didn't work. But someone helped me out and it's all good now. Don't know what he changed to get DBI working but he said the setting query_cache_size=1000000000 was too high. Thanks for your support!

OK i just uncommented those lines but i'm still getting the same warning message with the Support test.

Bump ^

Thanks. I resolved all those messages except for the DBI one. I found this FAQ article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=331 So i went inside apache2-perl-startup.pl and it turned out that these lines already were uncommented: use Apache::DBI (); Apache::DBI->connect_on...

What should value should i give query_cache_size ?
I probably should also change query cache limit?

Thanks for the response guise :) Even with 1 user i need 2GB? OK I also tried the Support module and it gave me these warnings: Check "max_allowed_packet" setting. "max_allowed_packet" should be higher then 7 MB (it's 1 MB). Check "query_cache_size" setting. The setting...

Hi, OTRS is very slow for me. I'm the only user on the system right now. It is installed on a VPS with 512MB virtual RAM and 1Ghz virtual CPU. I have enabled the performance log, i see a lot of extreme response times which correspond with my experience. Only i have no idea how to improve them. Any h...

Hi,

I have customer who possibly wants to integrate OTRS with Orcale. Is this possible? And if yes where can i find a developer who can do this?
Looking forward to any responses, thanks in advance.