Search found 5018 matches
- 08 Jul 2012, 10:24
- Forum: Hilfe
- Topic: Invalid Date
- Replies: 4
- Views: 1863
Re: Invalid Date
Diese "version"-Fehler haben vielfältige Gründe (Links zu Beispielen am Ende). Der entscheidende Hinweise dürfte aber aus dem Log kommen. Hast Du Dir das Datum mal genauer angesehen? Es gibt keinen 31.06.. Du musst also auf die Suche gehen, wo dieser Wert herkommt. Wenn Du diesen Fehler be...
- 08 Jul 2012, 10:12
- Forum: Hilfe
- Topic: Fehler bei Telefonticket
- Replies: 7
- Views: 3645
Re: Fehler bei Telefonticket
Ist für diesen einen Kunden vielleicht keine E-Mail-Adresse hinterlegt?
- 08 Jul 2012, 10:11
- Forum: Hilfe
- Topic: Probleme mit dreistufigen Ticket-Eskalationen
- Replies: 1
- Views: 1091
Re: Probleme mit dreistufigen Ticket-Eskalationen
Benutzt Du eines der bestehenden GenericAgent-Modulen für die Eskalationen (Kernel::System::GenericAgent::NotifyAgentGroupWithWritePermission bzw. Kernel::System::GenericAgent::NotifyAgentGroupOfCustomQueue)? Und sind die Eskalationen alle am gleichen Tag? In diesen beiden Modulen ist die Anzahl der...
- 06 Jul 2012, 18:04
- Forum: Hilfe
- Topic: 500 - Interner Serverfehler bei Paket-Verwaltung
- Replies: 9
- Views: 1973
Re: 500 - Interner Serverfehler bei Paket-Verwaltung
Mmhhh... Ich kenne den IIS nicht wirklich. Aber darin sieht man keinen Fehler. Wenn Du willst/darfst, kann ich nächste Woche mal mit Teamviewer draufschauen...
- 05 Jul 2012, 23:04
- Forum: Hilfe
- Topic: 500 - Interner Serverfehler bei Paket-Verwaltung
- Replies: 9
- Views: 1973
Re: 500 - Interner Serverfehler bei Paket-Verwaltung
Das hat jetzt aber nix mit dem Fehler zu tun, oder? Kannst Du den Fehler provozieren und dann das error-Log posten?
- 05 Jul 2012, 14:30
- Forum: Hilfe
- Topic: 500 - Interner Serverfehler bei Paket-Verwaltung
- Replies: 9
- Views: 1973
Re: 500 - Interner Serverfehler bei Paket-Verwaltung
Kannst Du mal den Auszug aus dem error log des IIS zeigen?
- 21 Jun 2012, 13:07
- Forum: Hilfe
- Topic: Hilfe zu Regex und postmaster
- Replies: 2
- Views: 596
Re: Hilfe zu Regex und postmaster
Das kannst Du *nicht* über die Postmaster-Filter in der Weboberfläche machen. Dazu musst Du Dir ein eigenes postmaster-Modul schreiben. Hier habe ich mal eins gezeigt: http://forums.otterhub.org/viewtopic.php?f=61&t=10837&p=42276#p42276 Nur musst Du hier nicht die Attachments untersuchen, so...
- 21 Jun 2012, 12:55
- Forum: Patches / Modules
- Topic: New module: ToolBarTicketEscalated
- Replies: 0
- Views: 52384
New module: ToolBarTicketEscalated
I've just uploaded a new module to OPAR: ToolBarTicketEscalated In standard OTRS a icon for the escalation view is shown (when configured). This icon is shown even when no ticket is escalated. And when tickets are escalated the number of escalated tickets is not shown. This add-on adds a new module ...
- 21 Jun 2012, 12:52
- Forum: Patches / Modules
- Topic: New module: TicketBarcode
- Replies: 4
- Views: 54236
Re: New module: TicketBarcode
Yes, you're right. Thanks!
I've just uploaded version 0.0.2 with the module and the packages moved around
I've just uploaded version 0.0.2 with the module and the packages moved around
- 18 Jun 2012, 23:13
- Forum: Patches / Modules
- Topic: New module: TicketBarcode
- Replies: 4
- Views: 54236
New module: TicketBarcode
If you want a Barcode in the PDF (printed ticket), this might be a good module for you...
.opm: http://opar.perl-services.de/bin/index. ... ketBarcode
Code: https://github.com/reneeb/otrs-TicketBarcode
.opm: http://opar.perl-services.de/bin/index. ... ketBarcode
Code: https://github.com/reneeb/otrs-TicketBarcode
- 18 Jun 2012, 23:09
- Forum: Patches / Modules
- Topic: New Module: QuickClose
- Replies: 5
- Views: 58396
Re: New Module: QuickClose
Hi @all, sorry for being so unresponsive. I've been quite busy. I will look into the suggestions within one week or so. Regarding adding type and other fields: It might be a good idea to check what fields in SysConfig (Ticket -> Frontend::Agent::Ticket::ViewClose) are enabled and enable them for qui...
- 15 Apr 2012, 09:47
- Forum: Developers
- Topic: New module: TicketAttachments
- Replies: 10
- Views: 3792
New module: TicketAttachments
I've uploaded a new module to OPAR: TicketAttachments http://opar.perl-services.de/bin/index. ... ttachments
This module shows a new widget in AgentTicketZoom that lists all attachments of a ticket.
This module shows a new widget in AgentTicketZoom that lists all attachments of a ticket.
- 11 Jul 2011, 15:31
- Forum: Patches / Modules
- Topic: New Module: ProductNews
- Replies: 8
- Views: 62209
- 11 Jul 2011, 15:30
- Forum: Patches / Modules
- Topic: New Module: LinkExternalURL
- Replies: 0
- Views: 52677
New Module: LinkExternalURL
With this package installed, you can link a ticket with URLs. This can be useful if you articles in that ticket references external URLs and you don't want to search each article for such references. When this package is installed, you can view a ticket (AgentTicketZoom) and click on 'Link'. Then yo...
- 11 Jul 2011, 15:29
- Forum: Patches / Modules
- Topic: New Module: ProductNews
- Replies: 8
- Views: 62209
New Module: ProductNews
This is a new Dashboard widget. This is useful if you want to publish news in your dashboard.
- 03 May 2011, 09:00
- Forum: Developers
- Topic: New Module: TicketOverviewHooked
- Replies: 8
- Views: 6757
New Module: TicketOverviewHooked
Sometimes it is necessary to identify "special" tickets very quickly. "special" can mean everything - maybe tickets that are in some way incomplete, tickets that represent orders of your goods or maybe tickets from VIPs. To identify these tickets in the ticket overview (status vi...
- 03 May 2011, 08:51
- Forum: Developers
- Topic: New Module: MinimumLogLevel
- Replies: 0
- Views: 1070
New Module: MinimumLogLevel
If you do not want to see all the "NOTICE" messages in your logfile, but the "ERROR" messages, you could use MinimumLogLevel . This package is developed and tested with OTRS 3.0.x, but should also work with OTRS 2.4.x. You can define the minimum level that is logged in to the fil...
- 21 Mar 2011, 13:41
- Forum: Help
- Topic: Ticket Template
- Replies: 7
- Views: 2773
Re: Ticket Template
Hi,
I've uploaded a new version of TicketTemplate to OPAR: http://opar.perl-services.de/bin/index. ... etTemplate
There was a problem with the SQL statements with PostgreSQL and this is fixed now.
- Renée
I've uploaded a new version of TicketTemplate to OPAR: http://opar.perl-services.de/bin/index. ... etTemplate
There was a problem with the SQL statements with PostgreSQL and this is fixed now.
- Renée