Znuny and ((OTRS)) Community Edition

Crithyas, Thanks and it's work...i can use it with my OTRS 3.0.5 Actually now i just use the script to create Text Template that should show in the body of certain queue.. For example: I need when user choose a queue let say "New Employee" than the text will be showed up in the body of mes...

Hi Crythias,

Thanks for the info but as i'm new in OTRS and I want to display freetext field only for certain queue.
Could you please to explain the step by step what value should i put on the script?

Thanks in advance..

Nelson.