Search found 36 matches
- 10 Oct 2012, 06:13
- Forum: Developers
- Topic: Sample code for creating ticket
- Replies: 7
- Views: 2846
Re: Sample code for creating ticket
Tnx, ive started to investigate this, it seems like its possible to achieve what i want to do - and learn Perl at the same time :) You need to create a ticket, then create an article attached to the ticket. http://dev.otrs.org TicketCreate() creates a new ticket my $TicketID = $TicketObject->TicketC...
- 06 Oct 2012, 14:59
- Forum: Developers
- Topic: Sample code for creating ticket
- Replies: 7
- Views: 2846
Re: Sample code for creating ticket
yes, not all events, but on a few specific events, for example, (just an example) when ticketstate changes from "open" to "placed", and the queue is "orders", then i want to have a couple of child tickets automatically created, for example one ticket in another queue na...
- 06 Oct 2012, 13:14
- Forum: Developers
- Topic: Sample code for creating ticket
- Replies: 7
- Views: 2846
Re: Sample code for creating ticket
im writing an ticket event module - so its not an external script. should i use the generic interface even though? i already have access to the ticketdata i need
- 06 Oct 2012, 12:23
- Forum: Developers
- Topic: Sample code for creating ticket
- Replies: 7
- Views: 2846
Sample code for creating ticket
Hi, Is there any nice/good/sweet sample code how to create a ticket the "right" way from a module - and perhaps doing some other stuff on the newly created ticket, such as adding link to another ticket, adding notes. Sorry for asking such a basic question, but im just starting writing cust...
- 05 Oct 2012, 19:38
- Forum: Developers
- Topic: Access to OldTicketData in Event
- Replies: 1
- Views: 1311
Access to OldTicketData in Event
Hi, Im trying to write a custom Ticket Event module, that is going to create a child ticket when some specific criteria is met; I have some way to the goal yet. Thanks to a short tutorial here (http://forums.otterhub.org/viewtopic.php?f=60&t=10090&p=39314&hilit=ticket+event+tutorial#p393...
- 01 Oct 2012, 07:29
- Forum: Help
- Topic: [SOLVED] Multiple Authentication Methods
- Replies: 4
- Views: 2225
Re: Multiple Authentication Methods
Tnxs, it works now!
- 30 Sep 2012, 09:50
- Forum: Help
- Topic: [SOLVED] Multiple Authentication Methods
- Replies: 4
- Views: 2225
Re: Multiple Authentication Methods
Hi, Im trying to do almost same thing :-) Any success? My description of my problem; I want primary to auth against httpbasicauth and secondary against the internal db Found this faq, but it doesnt work when i Try it http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=219; $Self->{'AuthMo...
- 12 Mar 2012, 22:04
- Forum: General
- Topic: Custom Widget in Agent Dashboard
- Replies: 6
- Views: 4955
Re: Custom Widget in Agent Dashboard
<Item Key="Attributes">PriorityID=[4,5];StateType=open;</Item> I dont know the exact right syntax for this, but; PriorityIDs=4;StateTypeIDs=1 works a bit better, but it shows just priority 4, not both 4 and 5. Im using a similar for excluding some queues and just showing the one thats rele...
- 19 May 2011, 07:23
- Forum: Help
- Topic: Solved: Best OS for OTRS
- Replies: 5
- Views: 2554
Re: Best OS for OTRS
It will work just great! We are using Ubuntu (Server LTS-version), and it works without any hassleRBehr wrote:Would Ubuntu be okay do you think?
- 11 May 2011, 04:55
- Forum: Help
- Topic: [SOLVED] ERROR- NEED MODULE
- Replies: 5
- Views: 4025
Re: ERROR- NEED MODULE
Is there someone who can answer to my question ?? Could a google help ? http://www.mail-archive.com/otrs@otrs.org/msg26099.html -snip- it looks like you did not use scripts/DBUpdate-to-2.4*.sql and scripts/ DBUpdate-to-2.4.pl or did you? I guess you did it on a beta package before? That's fine. It ...
- 10 May 2011, 22:19
- Forum: Help
- Topic: make the 7 day stats graph a 5 day
- Replies: 37
- Views: 22217
Re: make the 7 day stats graph a 5 day
what happens if you change the counters from 0..4 to 1..5 ? somehow that managed to make the dashboard page not even load. I changed everything back to default and only changed the counters to 1..5 and then the dashboard page would no longer load. I rebooted the server just to be sure something koo...
- 10 May 2011, 18:32
- Forum: Help
- Topic: make the 7 day stats graph a 5 day
- Replies: 37
- Views: 22217
Re: make the 7 day stats graph a 5 day
I tried to change everything to reflect a 5 day week (0-4) instead of a 7 day week (0-6). However, I obviously didn't get something quite right as my chart now shows five days, but it's still showing the weekend data and it thinks today is Wednesday (when it's actually Tuesday). Could it be that da...
- 10 May 2011, 18:29
- Forum: Help
- Topic: make the 7 day stats graph a 5 day
- Replies: 37
- Views: 22217
Re: make the 7 day stats graph a 5 day
Now that is impressive, either make a package for it, or just post up modifications! If anything some insight into how you made the modules etc :D Of course, and if you can do a module feel free :-) I first made a new module; had a lot of help from this blog entry: http://blog.otrs.org/2010/09/26/k...
- 10 May 2011, 06:23
- Forum: Help
- Topic: make the 7 day stats graph a 5 day
- Replies: 37
- Views: 22217
Re: make the 7 day stats graph a 5 day
You should make your own module instead of changing existing, but if you want to change it straight away its located in: /otrs/Kernel/Output/HTML/DashboardTicketStats.pm For our own system i made a new module, going the opposite way, showing 4 weeks moving stats, its really neat, as shown below. Hav...
- 09 May 2011, 13:39
- Forum: General
- Topic: Changing NumberGenerator on running system
- Replies: 7
- Views: 3001
Re: Changing NumberGenerator on running system
Hi Wolfgang,
Really great! This worked like a charm! Cool, and thanks very much!
Really great! This worked like a charm! Cool, and thanks very much!
Wolfgangf wrote:Hi,
no problem
I used the "Default" NumberGenerator Date first and the decided to change to Autoincrement
- 08 May 2011, 08:10
- Forum: General
- Topic: Changing NumberGenerator on running system
- Replies: 7
- Views: 3001
Re: Changing NumberGenerator on running system
Hi, thats interesting, do you mind sharing that code ? or perhaps giving some hints how you did it ?Wolfgangf wrote:I did and modified the code of the new method to cover also the old method
- 06 May 2011, 19:57
- Forum: General
- Topic: Changing NumberGenerator on running system
- Replies: 7
- Views: 3001
Changing NumberGenerator on running system
Hi, I'm trying to change the ticket number format on an active system, from the default DateChecksum to AutoIncrement, and the change work for new tickets. But when an customer replies on an existing open ticket that has the old number format, OTRS generates a new ticket instead of adding the reply ...
- 22 Apr 2011, 18:57
- Forum: Help
- Topic: Idle Timeout
- Replies: 7
- Views: 4841
- 22 Apr 2011, 07:45
- Forum: General
- Topic: Statistic problem
- Replies: 3
- Views: 1879
Re: Statistic problem
I think you have to install the Perl modules for GD also, not just the libraries. I use: # perl -MCPAN -e shell cpan> install Bundle::CPAN cpan> reload cpan Look here for more information: http://www.livejournal.com/doc/server/lj.install.perl_setup.modules.html GD.............................Not ins...
- 19 Apr 2011, 22:25
- Forum: Help
- Topic: Agents can see locked tickets from other agents in dashboard
- Replies: 3
- Views: 1725
Re: Agents can see locked tickets from other agents in dashb
Never seen that attribute, Ticket::ViewableLocks, what did you add there? i really dont know how this should work
- 18 Apr 2011, 22:04
- Forum: Help
- Topic: Agents can see locked tickets from other agents in dashboard
- Replies: 3
- Views: 1725
Re: Agents can see locked tickets from other agents in dashb
We changed our "Open - needs to be answered" to show just unlocked tickets from the 1:st line queues, so it wont be so messy... And then added a new custom dashboard-section for showing all tickets from all queues that are managed by external agents. Try something like this: Edit Config Se...
- 09 Apr 2011, 20:56
- Forum: Help
- Topic: non english letters
- Replies: 2
- Views: 1143
Re: non english letters
Are you fetching customers from ActiveDirectory? Perhaps you should specify dest or source charset? I notice that i actually have utf-8 on both, dont remember why... $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'xxxx', DestCharset => 'utf-8', SourceCh...
- 03 Apr 2011, 18:53
- Forum: Help
- Topic: Search on fields in CI
- Replies: 1
- Views: 1429
Search on fields in CI
We have just started to look into Configuration Items, and have come to the part when we want to link tickets to some item, i cant really figure out how to search on more than just the four standard fields when linking. Is it possible without tweaking source? What i need to search are some free text...
- 03 Apr 2011, 18:04
- Forum: Help
- Topic: Multiple OTRS
- Replies: 3
- Views: 1484
Re: Multiple OTRS
For each department you create a group in OTRS. Let's say groups A, B and C. after that, you create for each departement the queues and assign the queuese to the department group A, B oder C. You need to do all configurations 3 time. So add 3 Postmasters with the mail adresses, and so on. As crythi...
- 03 Apr 2011, 13:35
- Forum: Help
- Topic: OTRS Ticket crashed\corrupt and needs to be repaired
- Replies: 4
- Views: 13058
Re: OTRS Ticket crashed\corrupt and needs to be repaired
thank you. Where do i find that.? Without any promises... try this; be careful of course... you need some tool to connect to the database to be able to send sql-commands; if you are used to command line then "mysql"-command is good start http://dev.mysql.com/doc/refman/5.0/en/check-table....
- 29 Mar 2011, 20:14
- Forum: Help
- Topic: Sort by Last Update - OTRS 3.0.1
- Replies: 12
- Views: 6073
- 29 Mar 2011, 18:57
- Forum: Help
- Topic: Sort by Last Update - OTRS 3.0.1
- Replies: 12
- Views: 6073
Re: Sort by Last Update - OTRS 3.0.1
We have same problem
- 22 Mar 2011, 19:54
- Forum: Help
- Topic: Lost connection to OTRS
- Replies: 5
- Views: 2858
Re: Lost connection to OTRS
We have had none of those problems adter the linux move...
- 19 Mar 2011, 01:12
- Forum: Help
- Topic: Sorting by swedish alphabet?
- Replies: 6
- Views: 2183
Re: Sorting by swedish alphabet?
yes of course.
- 18 Mar 2011, 21:59
- Forum: Help
- Topic: Sorting by swedish alphabet?
- Replies: 6
- Views: 2183
Re: Sorting by swedish alphabet?
Because?
Ive got the soruce for everything except the iphone app so of course i can change this. just woundering if someone else have tried before.
Ive got the soruce for everything except the iphone app so of course i can change this. just woundering if someone else have tried before.
- 18 Mar 2011, 20:19
- Forum: Help
- Topic: Sorting by swedish alphabet?
- Replies: 6
- Views: 2183
Re: Sorting by swedish alphabet?
ive got this problem in the iPhone also
- 18 Mar 2011, 20:01
- Forum: Help
- Topic: Sorting by swedish alphabet?
- Replies: 6
- Views: 2183
Sorting by swedish alphabet?
Hi, I cant really figure out this, We have a couple of tickettypes that we have renamed to swedish so that our users will be happy; Incident Incident::Katastrof Problem Ändring Ändring::Avbruten Ändringsbegäran My problem is that OTRS show this like Ändring Ändring::Avbruten Ändringsbegäran Incident...
- 12 Mar 2011, 11:10
- Forum: Help
- Topic: Lost connection to OTRS
- Replies: 5
- Views: 2858
Re: Lost connection to OTRS
We did a move to a linux-distro and it seems to have far much better performance, so this might not be an issue anymore
- 11 Mar 2011, 16:28
- Forum: Help
- Topic: Lost connection to OTRS
- Replies: 5
- Views: 2858
Lost connection to OTRS
Hi, We have some problems with our OTRS-configuration, A couple of times a day (hard to tell exactly what we are doing), the webinterface dies and takes many seconds to complete, sometimes we get a lost connection in the webbrowser...., We are 2 persons online, no customer via webinterface. We are r...
- 11 Mar 2011, 16:23
- Forum: Help
- Topic: Additional Packages?
- Replies: 5
- Views: 2000
Additional Packages?
Hi, We have just started to use ORTS as our inhouse ticketsystem, and have a lot to learn... But... I read some about two packages, WebMail and FileManager but i cant find them in the version we are running (OTRS 3.0.6), will these modules (esp WebMail) be available in 3.0.6? And another question wh...
- 07 Mar 2011, 18:38
- Forum: General
- Topic: Custom Agent Notification?
- Replies: 1
- Views: 1106
Custom Agent Notification?
Hi, I wounder if it is possibly to have a custom agent notifiction when new tickets/articles arrives? Instead of email i want to be able to initiate a http request so that i can recieve the notification directly in my iPhone trough the Prowl app; For example: https://prowl.weks.net/publicapi/add?api...