Znuny and ((OTRS)) Community Edition

vkandersv

Tnx, ive started to investigate this, it seems like its possible to achieve what i want to do - and learn Perl at the same time :) You need to create a ticket, then create an article attached to the ticket. http://dev.otrs.org TicketCreate() creates a new ticket my $TicketID = $TicketObject->TicketC...

vkandersv

yes, not all events, but on a few specific events, for example, (just an example) when ticketstate changes from "open" to "placed", and the queue is "orders", then i want to have a couple of child tickets automatically created, for example one ticket in another queue na...

vkandersv

im writing an ticket event module - so its not an external script. should i use the generic interface even though? i already have access to the ticketdata i need

vkandersv

Hi, Is there any nice/good/sweet sample code how to create a ticket the "right" way from a module - and perhaps doing some other stuff on the newly created ticket, such as adding link to another ticket, adding notes. Sorry for asking such a basic question, but im just starting writing cust...

vkandersv

Hi, Im trying to write a custom Ticket Event module, that is going to create a child ticket when some specific criteria is met; I have some way to the goal yet. Thanks to a short tutorial here (http://forums.otterhub.org/viewtopic.php?f=60&t=10090&p=39314&hilit=ticket+event+tutorial#p393...

vkandersv

Tnxs, it works now!

vkandersv

Hi, Im trying to do almost same thing :-) Any success? My description of my problem; I want primary to auth against httpbasicauth and secondary against the internal db Found this faq, but it doesnt work when i Try it http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=219; $Self->{'AuthMo...

vkandersv

<Item Key="Attributes">PriorityID=[4,5];StateType=open;</Item> I dont know the exact right syntax for this, but; PriorityIDs=4;StateTypeIDs=1 works a bit better, but it shows just priority 4, not both 4 and 5. Im using a similar for excluding some queues and just showing the one thats rele...

vkandersv

RBehr wrote:Would Ubuntu be okay do you think?

It will work just great! We are using Ubuntu (Server LTS-version), and it works without any hassle

vkandersv

Is there someone who can answer to my question ?? Could a google help ? http://www.mail-archive.com/otrs@otrs.org/msg26099.html -snip- it looks like you did not use scripts/DBUpdate-to-2.4*.sql and scripts/ DBUpdate-to-2.4.pl or did you? I guess you did it on a beta package before? That's fine. It ...

vkandersv

what happens if you change the counters from 0..4 to 1..5 ? somehow that managed to make the dashboard page not even load. I changed everything back to default and only changed the counters to 1..5 and then the dashboard page would no longer load. I rebooted the server just to be sure something koo...

vkandersv

I tried to change everything to reflect a 5 day week (0-4) instead of a 7 day week (0-6). However, I obviously didn't get something quite right as my chart now shows five days, but it's still showing the weekend data and it thinks today is Wednesday (when it's actually Tuesday). Could it be that da...

vkandersv

Now that is impressive, either make a package for it, or just post up modifications! If anything some insight into how you made the modules etc :D Of course, and if you can do a module feel free :-) I first made a new module; had a lot of help from this blog entry: http://blog.otrs.org/2010/09/26/k...

vkandersv

You should make your own module instead of changing existing, but if you want to change it straight away its located in: /otrs/Kernel/Output/HTML/DashboardTicketStats.pm For our own system i made a new module, going the opposite way, showing 4 weeks moving stats, its really neat, as shown below. Hav...

vkandersv

Hi Wolfgang,

Really great! This worked like a charm! Cool, and thanks very much!

Wolfgangf wrote:Hi,

no problem

I used the "Default" NumberGenerator Date first and the decided to change to Autoincrement

vkandersv

Wolfgangf wrote:I did and modified the code of the new method to cover also the old method

Hi, thats interesting, do you mind sharing that code ? or perhaps giving some hints how you did it ?

vkandersv

Hi, I'm trying to change the ticket number format on an active system, from the default DateChecksum to AutoIncrement, and the change work for new tickets. But when an customer replies on an existing open ticket that has the old number format, OTRS generates a new ticket instead of adding the reply ...

vkandersv

http://doc.otrs.org/3.0/en/html/adminar ... onfig.html

vkandersv

I think you have to install the Perl modules for GD also, not just the libraries. I use: # perl -MCPAN -e shell cpan> install Bundle::CPAN cpan> reload cpan Look here for more information: http://www.livejournal.com/doc/server/lj.install.perl_setup.modules.html GD.............................Not ins...

vkandersv

Never seen that attribute, Ticket::ViewableLocks, what did you add there? i really dont know how this should work

vkandersv

We changed our "Open - needs to be answered" to show just unlocked tickets from the 1:st line queues, so it wont be so messy... And then added a new custom dashboard-section for showing all tickets from all queues that are managed by external agents. Try something like this: Edit Config Se...

vkandersv

Are you fetching customers from ActiveDirectory? Perhaps you should specify dest or source charset? I notice that i actually have utf-8 on both, dont remember why... $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'xxxx', DestCharset => 'utf-8', SourceCh...

vkandersv

We have just started to look into Configuration Items, and have come to the part when we want to link tickets to some item, i cant really figure out how to search on more than just the four standard fields when linking. Is it possible without tweaking source? What i need to search are some free text...

vkandersv

For each department you create a group in OTRS. Let's say groups A, B and C. after that, you create for each departement the queues and assign the queuese to the department group A, B oder C. You need to do all configurations 3 time. So add 3 Postmasters with the mail adresses, and so on. As crythi...

vkandersv

thank you. Where do i find that.? Without any promises... try this; be careful of course... you need some tool to connect to the database to be able to send sql-commands; if you are used to command line then "mysql"-command is good start http://dev.mysql.com/doc/refman/5.0/en/check-table....

vkandersv

vkandersv

We have same problem

vkandersv

We have had none of those problems adter the linux move...

vkandersv

yes of course.

vkandersv

Because?

Ive got the soruce for everything except the iphone app so of course i can change this. just woundering if someone else have tried before.

vkandersv

ive got this problem in the iPhone also

vkandersv

Hi, I cant really figure out this, We have a couple of tickettypes that we have renamed to swedish so that our users will be happy; Incident Incident::Katastrof Problem Ändring Ändring::Avbruten Ändringsbegäran My problem is that OTRS show this like Ändring Ändring::Avbruten Ändringsbegäran Incident...

vkandersv

We did a move to a linux-distro and it seems to have far much better performance, so this might not be an issue anymore

vkandersv

Hi, We have some problems with our OTRS-configuration, A couple of times a day (hard to tell exactly what we are doing), the webinterface dies and takes many seconds to complete, sometimes we get a lost connection in the webbrowser...., We are 2 persons online, no customer via webinterface. We are r...

vkandersv

Hi, We have just started to use ORTS as our inhouse ticketsystem, and have a lot to learn... But... I read some about two packages, WebMail and FileManager but i cant find them in the version we are running (OTRS 3.0.6), will these modules (esp WebMail) be available in 3.0.6? And another question wh...

vkandersv

Hi, I wounder if it is possibly to have a custom agent notifiction when new tickets/articles arrives? Instead of email i want to be able to initiate a http request so that i can recieve the notification directly in my iPhone trough the Prowl app; For example: https://prowl.weks.net/publicapi/add?api...

Znuny and ((OTRS)) Community Edition

Search found 36 matches

Re: Sample code for creating ticket

Re: Sample code for creating ticket

Re: Sample code for creating ticket

Sample code for creating ticket

Access to OldTicketData in Event

Re: Multiple Authentication Methods

Re: Multiple Authentication Methods

Re: Custom Widget in Agent Dashboard

Re: Best OS for OTRS

Re: ERROR- NEED MODULE

Re: make the 7 day stats graph a 5 day

Re: make the 7 day stats graph a 5 day

Re: make the 7 day stats graph a 5 day

Re: make the 7 day stats graph a 5 day

Re: Changing NumberGenerator on running system

Re: Changing NumberGenerator on running system

Changing NumberGenerator on running system

Re: Idle Timeout

Re: Statistic problem

Re: Agents can see locked tickets from other agents in dashb

Re: Agents can see locked tickets from other agents in dashb

Re: non english letters

Search on fields in CI

Re: Multiple OTRS

Re: OTRS Ticket crashed\corrupt and needs to be repaired

Re: Sort by Last Update - OTRS 3.0.1

Re: Sort by Last Update - OTRS 3.0.1

Re: Lost connection to OTRS

Re: Sorting by swedish alphabet?

Re: Sorting by swedish alphabet?

Re: Sorting by swedish alphabet?

Sorting by swedish alphabet?

Re: Lost connection to OTRS

Lost connection to OTRS

Additional Packages?

Custom Agent Notification?