Znuny and ((OTRS)) Community Edition

Hi Guys, I managed to find what was stopping the automated responses out. under Admin>SysConfig>Framework> Core::Sendmail there was an option for "SendMailNotificationEnvelopeFrom" This by default is unticked which would give it the value of root@otrs as the sender of any emails that are g...

Hi, I am having a strange issue where i have setup otrs to send emails via our managed SMTP server. i can send emails out using the admin notification option under system administration but for some reason the auto response email is not sent out when a new ticket is created. Also i can forward ticke...

Hi Guys, I haven't been able to solve the problem but i did end up swapping distro's and trying again with that as i noticed on the otrs download page that it doesn't mention a package for anything above Fedora 11. Someone with a bit more experience in linux may be able to solve this issue but i kno...

Hi Ptay, Thanks for the help. I have rectified the DB issue. (these errors were created when i tried to setup a new database without removing the "otrs" database from the previous install.) The 2 other errors seem to be the issue i think. I have no idea where to go from here. I would use I...

Hi Ptay, Thanks for your reply. I did a yum erase otrs to remove the package so i could do a fresh install. I have attached my httpd.conf file and copied the error logs data from my session this morning generated after the reinstallation. /opt/httpd/logs/erro_log is as follows: [Tue Feb 01 08:55:34 ...

I am having this issue in every browser except IE8. My build is OTRS 3.0.5-01 on fedora 14 using mysql. Firefox is 3.6.13 I have done a chown -R otrs:apache on /opt/otrs so that otrs and apache can write to the folder. I have disabled SELinux. I have tried the scripts listed above and in the linked ...