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- 25 Jan 2011, 22:59
- Forum: General
- Topic: Change Management Howto / comments
- Replies: 4
- Views: 8296
Re: Change Management Howto / comments
I agree totally with your comments. I'm looking at implementing change management in my organization as well and I find that the approach used by OTRS is more complex that it needs to be. To get around the approval process (which I agree should be done electronically using the tool as opposed to hav...