Znuny and ((OTRS)) Community Edition

I've created the state as a 'waiting' type. I've changed it now to a pending type and the problem seems to be solved. But On Hold is a "waiting" type. What goes wrong?

How do i solve the following error?

ERROR: No Ticket::StateAfterPending found for 'On Hold' in Kernel/Config.pm!

What does this error mean and how can i solve this?

Some of our customers get the message: Session ID Invalid when they use the link "My tickets". What causes this error and how can we solve this?

Direcly in the database? Log in to mysql and remove the tickets from the tickets table. Only one command will do it for you!

This is possible in your system configuration. Open OTRS management and open system configuration. Then select "ticket" and open frontend::Customer::Ticket::ViewZoom and set Ticket::Frontend::CustomerTicketZoom###State to 'No'. From here it is also possible to change the possibility for cu...

I've also tried to make a new table called 'labels' and made a relation between the xml tags and the labels in the 'label' tabel. This works, but i have a bug in my query. I've got to fix it, but i think this is a good solution.

I am trying to get a report from all the config-items in my configuration-item management. I want to know the customer, who is using it, warranty expiry dates etc. I am working now with iReport and i am trying to generate the report directly from the database. A lot of the information i am looking f...