Znuny and ((OTRS)) Community Edition

In my Active directory there is no email address mapped to the user.

How to map customer users without email id ?

Thanks
Prakash

Hi,
I could not understand . Can you please explain ?

Prakash

Hi All,
My existing AD is integrated with OTRS and it is working. We are migrating to new AD , for this I want to configure OTRS so that it should integrate with both the active directories.

Can anyone please help ?

Thanks in advance

Prakash

I removed FAQ and installed with FAQ 2.0.1 on OTRS 3.0.4. Again the issue is same. Sometime FAQ articles/subcategories are opening. Otherwise most of the time it is givining error " Internet Explorer cannot display the webpage ". I tried with different machines and it is giving same error....

I want closed tickets should not display in All Tickets. How to do that ?

Thanks chetannagaonkar,
My issue is different. It is showing all the tickets in dashboard

Locked Tickets (0)My Queues (1) All (453)

Hi,
Can you please explain in detail please ?

Hi
In Dashboard of OTRS 3.0.4 all (new, closed,pending, reminder) tickets are visible to Agents.
I want only New and Open tickets should visible. I tried a lot but missing something.
Please help me out to resolve this issue.

Hi, When I close ticket after adding note and click on submit button, it shows a white screen and never close. After closing that screen I could see the ticket is Closed but still visible in Agent QUE. It is very irritating. If i remove adding note option, the tickets are closed. I also tried in a n...

FAQ links are opening sometime and other time it is giving page cannot be displayed. Is there any solution for this ?

Hi,
Any one has solution for this issue ? Please help. Thanks

I could see all tickets including closed tickets. I want all closed tickets should not display in the QUE.

Yes, it is resolved.After assigning response to a QUE, Reply option is available.

Already Response assigned to a QUE. I can forward mails, see Reply and Reply all but no Compose option available

Hi,
There is Reply option availble in OTRS 3.0.4 but unable to compose. So unable to reply to a ticket.
Anyone please help me out.

Yes, I restarted but giving same error. Might be because of the beta version

jojo wrote:did you change visable state type?

Can you please explain how to change visible state ?

Hi,
After closing tickets it should not visible in QUE view of agents. But it is displaying closed tickets also. Please help.

Hi,
I am getting Invalid version format (non-numeric data) at C:/PROGRA~1/OTRS/OTRS//Kernel/System/Log.pm line 160 error while closing tickets in OTRS 3.0.4 . Please help.

Hi,
Each time i open a FAQ link, it displays the page cannot be displayed. After refreshing the page it is showing the link.
Please help me how to resolve this.