1. Go to SysConfig Ticket → Frontend::Agent::Dashboard
2. Change settings for DashboardBackend###0130-TicketOpen
3. Set Attributes to StateType=open;SortBy=Changed;;OrderBy=Down;
Gl3d50N wrote:I'm almost giving up, everything seems to be normal, but just don't works.
root wrote:Your colleagues could have answered that too
https://otrs.github.io/doc/api/otrs/sta ... ch.pm.html
CesarRomario wrote:Hey jojo thanks for the info, So I can be sure that I could have 100k tickets, and all of them would be on my database??
Sorry for ask, I just wanna be sure XD.