1. Fulltext search first searches for the ticket number
2. You should modify ./otrs/Kernel/Modules/AgentTicketSearch.pm (from line 492 - my $TicketObject = $Kernel::OM->Get('Kernel::System::Ticket');h)
Gl3d50N wrote:I'm almost giving up, everything seems to be normal, but just don't works.
root wrote:Your colleagues could have answered that too
https://otrs.github.io/doc/api/otrs/sta ... ch.pm.html
CesarRomario wrote:Hey jojo thanks for the info, So I can be sure that I could have 100k tickets, and all of them would be on my database??
Sorry for ask, I just wanna be sure XD.