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- 25 Apr 2024, 14:01
- Forum: General
- Topic: AgentTicketEmailOutbound reset subject if To empty
- Replies: 8
- Views: 1899
Re: AgentTicketEmailOutbound reset subject if To empty
In my scenario, another agent created the ticket for me. The protocol involves me sending a communication to an external customer at this stage. Subsequently, I include an "Communication > E-mail outbound" entry to the ticket. If I overlook adding the recipient's email address in this inst...