Znuny and ((OTRS)) Community Edition

I managed to figure out the configuration, mostly thanks to an older post https://community.znuny.org/viewtopic.php?f=61&t=7082 I got the parameters of the users inside the AD and mapped them accordingly so Znuny would be able to find the users (pay attention to whether the AD users have an UID ...

Should I also configure the synchronization between LDAP and the local Znuny database?

- Sebastian

Hello, I am encountering problems configuring LDAP authentication for customer users with credentials from the Active Directory. Whenever I try to connect to the ticket system with valid credentials from the AD, I always get the message on the customer portal that the credentials are incorrect. This...

The problem was with the server's firewall. One of the rules was causing the problem as it was restricting access depending on IP address. Now I got the OAuth2 token and the login was succesful.

Maybe the DNS has some problems as I was trying to run the command "apt update" and I get the error "Temporary failure resolving 'deb.debian.org'."

I have seen that in the request URI the HttpType and FQDN are missing, as seen in the error message. is it necessary to have them in the request URI?

Hello, Roy

The FQDN is set up correctly, matching the one inside the URL, the server has access to the internet and the HttpType is set on HTTPS.

Also, it is worth mentioning that the server is on a Debian 12 OS and it is installed on a VM

Hello, I have problems when trying to get a token for OAuth2. I keep getting a pop-up as shown in the following image. Screenshot 2024-04-24 091909.png This comes along with the following error: Backend ERROR: Znuny-CGI-27 Perl: 5.36.0 OS: linux Time: Tue Apr 23 09:12:06 2024 Message: Error assembli...