Znuny and ((OTRS)) Community Edition

Hi, Since going up to OTRS 3.3, we are now able to set the default columns shown on the dashboard by going into SysConfig and setting DefaultColumns for those dashboard widgets to "2" for the desired columns. However, the columns by default display in alphabetical order. This makes very li...

Hi, Since upgraded from OTRS 3.1.4 to 3.1.11, we have encountered the problem where when the ticket priority or state is changed, the owner of the ticket automatically changes to the first person alphabetically. This is causing serious problems because tickets are accidentally getting reassigned to ...

When it comes to the excel CSV thing you have to format the ticket number field properly in excel. I forget what format type turns the ticket number into a regular number, but the default converts numbers above a certain size to scientific notation. Excel does this to international long distance pho...

Hi, We are looking at some of the features in KIX4OTRS as being very useful for us. However it seems like it makes a large number of database changes to OTRS. Is it possible to uninstall KIX4OTRS in the future? For instance, if CAPE-IT were to discontinue KIX4OTRS in the future we would not want to ...

Hi, At the moment the ticket email functions (reply and forward) and phone call outbound do not appear for other agents, only the agent who has locked the ticket. If another agent wants to send an email or forward regarding a ticket, they have to temporarily change the owner to themselves and change...

Hi, I am trying out Change Management. I have established a work order and set conditions for the change that it should be closed when the workorder is completed. OTRS appears to try to make the change complete as per my condition, but it is unsuccessful, as seen in the history window for the change...

Wolfgangf wrote:run

Code: Select all

perl -c /opt/otrs//Kernel/Config/Defaults.pm 

and see what's the problem

I did this and it just says "syntax OK", how does that tell me what the problem is?

Hello, We have upgraded to OTRS 3.x and, while everything works, we are randomly getting an error message, it is quite annoying. It seems to come up when doing any operation - if we try that operation again though it seems to work, though occasionally we have gotten the error twice in a row. Softwar...