did you change state names? I had a system once, all closed states were merged - because someone changed state names wrongly.
zzz wrote:Hello Laurens,
that would need some custom development.
You can use --force-pid to override this check.
Message: FetchMail bin was not found
Now when an agent, by accident, replies on an internal article and adds the customer as (B)CC or (...)
donintellys wrote:Suddenly we have a problem with our OTRS that I cannot find.