Search found 31 matches
- 02 Jan 2024, 18:02
- Forum: General
- Topic: Error alert mail every 30 seconds
- Replies: 2
- Views: 1983
Error alert mail every 30 seconds
Hello A nasty surprise when I got back from vacation this morning: my znuny server sent me 20,000 emails in about 15 days for a simple problem with the DateTime::TimeZone module. Here are the contents of the various e-mails OTRS Scheduler Daemon SystemConfigurationSyncManager: ConfigurationDeploySyn...
- 31 Aug 2023, 14:09
- Forum: Help
- Topic: OTRS Scheduler Daemon Cron: MailAccountFetch
- Replies: 2
- Views: 1299
Re: OTRS Scheduler Daemon Cron: MailAccountFetch
Hi, and thank you very much, your intervention allowed me to solve the problem. I was using IMAPTLS and switching to IMAPS enabled znuny to communicate with the mailbox again. It's strange, though, because with 6.3, at the beginning, znuny communicated with the mailbox using IMAPTLS and it didn't wo...
- 29 Aug 2023, 15:04
- Forum: Help
- Topic: OTRS Scheduler Daemon Cron: MailAccountFetch
- Replies: 2
- Views: 1299
OTRS Scheduler Daemon Cron: MailAccountFetch
hello Sorry to bother you again, but I'm at a dead end. I successfully upgraded Znuny to the latest version 6.5, but now I have a problem with the link to the 365 mailbox dedicated to znuny. The system can't read the mailbox, doesn't automatically renew the tokens (manually it works when I enter the...
- 24 Aug 2023, 15:12
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2822
Re: error when upgrade 6.3.4 to 6.4.5
Hello and thank you
this was indeed what was blocking the update
thank you
this was indeed what was blocking the update
thank you
- 24 Aug 2023, 10:31
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2822
Re: error when upgrade 6.3.4 to 6.4.5
Hello
I still can't update znuny because of this error that persists
how to solve this error?
Thank you
I still can't update znuny because of this error that persists
how to solve this error?
Thank you
- 20 Jun 2023, 14:15
- Forum: Help
- Topic: IPS Security alert with my Znuny server
- Replies: 4
- Views: 435
Re: IPS Security alert with my Znuny server
Ok thank you
so I'll look for the origin elsewhere.
so I'll look for the origin elsewhere.
- 20 Jun 2023, 10:31
- Forum: Help
- Topic: IPS Security alert with my Znuny server
- Replies: 4
- Views: 435
Re: IPS Security alert with my Znuny server
It's true that I forgot to mention that I'm running Debian 11. And the commands: "service dovecot status" and "service postfix status" returns "unit service.postfix could not be found" and "unit service.dovecot could not be found" In/etc/ postfix and dovecot a...
- 20 Jun 2023, 09:39
- Forum: Help
- Topic: IPS Security alert with my Znuny server
- Replies: 4
- Views: 435
IPS Security alert with my Znuny server
Hello Following an update of my UTM my Znuny server v6.3 (with IP 172.16.0.83) is blocked by my IPS service: Deny src_ip=172.16.0.83 dst_ip=172.16.0.254 pr=icmp src_port= dst_port= src_intf=Lan server dst_intf=Firebox msg=blocked sites (reason = IPS autoblock: rule id=1135986) pckt_len=84 ttl=64 pol...
- 25 Apr 2023, 16:57
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
Hi
After more than 1 week of operation, I have no more communication problems and everything is green in Communication log.
Thanks for your patience
After more than 1 week of operation, I have no more communication problems and everything is green in Communication log.
Thanks for your patience
- 13 Apr 2023, 15:58
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
Ok so i know which one it is
Thank you
Thank you
- 13 Apr 2023, 15:04
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
After trial and error I finally got Znuny working again :-o So it finally reads the mail in the mailbox support@domain.com and create tickets I think the problem is that the admin email is not support@domain.com but admin@domain.com, and admin@domain.com is the address of a standard mailing list use...
- 13 Apr 2023, 11:04
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
Hello Well, I worked on it and it's not going very well :( the following command gives me this: su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch" -s /bin/bash otrs Spawning child process to fetch incoming messages from mail accounts... outlook.office365.com (IMAPTLS...
- 31 Mar 2023, 08:56
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
hi I have about the same info on the command: su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs Spawning child process to fetch incoming messages from mail accounts... outlook.office365.com (IMAPTLS)... IMAPTLS: Connection to outlook.office...
- 30 Mar 2023, 10:39
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
Hi
No I haven't seen it, I'll go and check it out
Edit:
Well indeed I have, it seems to me, a little problem:
How to know which line to delete and especially how to delete it because I did not see a delete function ?
Postmaster only uses the main box
No I haven't seen it, I'll go and check it out
Edit:
Well indeed I have, it seems to me, a little problem:
How to know which line to delete and especially how to delete it because I did not see a delete function ?
Postmaster only uses the main box
- 30 Mar 2023, 09:06
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
Hi, this is the errors i have in system logs into znuny web interface Thu Mar 30 08:40:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select: Thu Mar 30 08:30:22 2023 (Europe/Paris) error OTRS-otrs.Con...
- 29 Mar 2023, 09:38
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
Re: Token has expired
up
please can someone help me ?
please can someone help me ?
- 28 Mar 2023, 15:51
- Forum: Help
- Topic: [Solved] Token has expired
- Replies: 12
- Views: 1374
[Solved] Token has expired
Hello Just now, after a reboot, I opened znuny and I saw a yellow banner with "token has expired". So I clicked on it and then clicked on "request new token" After doing it, I have no more error message, the Oauth2 part is ok as the screenshot shows https://zupimages.net/up/23/13...
- 14 Mar 2023, 11:29
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2822
- 09 Feb 2023, 10:45
- Forum: Help
- Topic: Http to https: Error 503
- Replies: 4
- Views: 1026
- 06 Feb 2023, 11:31
- Forum: Help
- Topic: Http to https: Error 503
- Replies: 4
- Views: 1026
Re: Http to https: Error 503
Hello So the implementation of this configuration has solved a part of the problem since now it is a question of setting up the link with the 0365 mailbox So I configured znuny but when I validate the link I get this error message: AADSTS50011: The redirect URI 'http://otrs.domain.com/otrs/get-oauth...
- 02 Feb 2023, 15:16
- Forum: Help
- Topic: Http to https: Error 503
- Replies: 4
- Views: 1026
Re: Http to https: Error 503
after several days of hard work, I finally have the configuration that works for an apache reverseproxy. so here it is for those who want it: First of all you must not touch HttpType, you must stay in http . <VirtualHost *:80> ServerName otrs.domain.lan ServerAlias otrs.domain.com RedirectMatch ^/$ ...
- 01 Feb 2023, 16:53
- Forum: Help
- Topic: Http to https: Error 503
- Replies: 4
- Views: 1026
Http to https: Error 503
Hello I use znuny 6.3 and I have been using otrs for a long time in http version with a local .lan address. I followed the official tutorial and went to modify the configuration of znuny as shown in the screenshot https://zupimages.net/up/23/05/dhju.jpg I went to configure my reverse proxy (which wo...
- 23 Jan 2023, 15:37
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2822
Re: error when upgrade 6.3.4 to 6.4.5
Hi Indeed the SMIME configuration was in place but not activated, But I still have an error :-? /opt# su - otrs $ scripts/MigrateToZnuny6_4.pl Migration started ... Checking requirements ... Requirement check for: Check required Perl version ... Requirement check for: Check required database version...
- 19 Jan 2023, 17:23
- Forum: Help
- Topic: error when upgrade 6.3.4 to 6.4.5
- Replies: 8
- Views: 2822
error when upgrade 6.3.4 to 6.4.5
Hello I have an error message when I update znuny 6.3.4 to 6.4.5 I follow the following tutorial: https://doc.znuny.org/manual/releases/installupdate/update/update-6.4.html and here are all my command lines with at the end the error on the command: scripts/MigrateToZnuny6_4.pl systemctl stop apache2...
- 16 Jan 2023, 09:46
- Forum: Help
- Topic: Upgrade From OTRS 6.0.35 to Znuny 6.1.2
- Replies: 3
- Views: 828
Re: Upgrade From OTRS 6.0.35 to Znuny 6.1.2
Hello
Well, I don't understand, I just let the weekend pass since I wasn't working, and this morning, back at the office, the interface had changed by itself and I have Znuny 6.1 instead of OTRS Community Edition.
Sorry for the inconvenience
Well, I don't understand, I just let the weekend pass since I wasn't working, and this morning, back at the office, the interface had changed by itself and I have Znuny 6.1 instead of OTRS Community Edition.
Sorry for the inconvenience
- 13 Jan 2023, 12:32
- Forum: Help
- Topic: Upgrade From OTRS 6.0.35 to Znuny 6.1.2
- Replies: 3
- Views: 828
Upgrade From OTRS 6.0.35 to Znuny 6.1.2
Hello I just updated my old version of otrs community edition 6.0.35 to znuny 6.1 following this tutorial https://doc.znuny.org/manual/releases/installupdate/update/update-6.1.html My server is on Debian 11. Everything went well during the installation and execution of MigrateToZnuny6_1.pl But I hav...
- 13 Jan 2023, 12:21
- Forum: Help
- Topic: error OTRS 6.0.37
- Replies: 10
- Views: 1638
Re: error OTRS 6.0.37
Hello
Ok, I'll do it differently and open a new topic
Thank you
Ok, I'll do it differently and open a new topic
Thank you
- 06 Jan 2023, 11:34
- Forum: Help
- Topic: error OTRS 6.0.37
- Replies: 10
- Views: 1638
Re: error OTRS 6.0.37
Hello Sorry to come back to you so late, but I've been very sick (covid) Here I am again, ready to try to set up a solution As I always keep track of what I do on my servers here is how I updated OTRS 6.0.35 to OTRS 6.0.37 shell> mkdir /home/user/backup_otrs_config shell> /etc/init.d/cron stop shell...
- 09 Dec 2022, 16:29
- Forum: Help
- Topic: error OTRS 6.0.37
- Replies: 10
- Views: 1638
Re: error OTRS 6.0.37
OK so to be clear, as I had not seen this story of fork, I am blocked and therefore can not do anything with my server (since I am also blocked with oauth2) The only solution would be to reinstall everything from scratch with the znuny version for example if I want to stay with the otrs interface th...
- 09 Dec 2022, 11:31
- Forum: Help
- Topic: error OTRS 6.0.37
- Replies: 10
- Views: 1638
Re: error OTRS 6.0.37
Hello to all I'm an old OTRS user (I've been using it for 6-7 years) so I've always used only the free opensource version ,and I've only updated the versions when they were available, that's why I only have v6.0.35 and I've upgraded to community 6.0.37. Now if there is a possibility to upgrade from ...
- 09 Dec 2022, 09:39
- Forum: Help
- Topic: error OTRS 6.0.37
- Replies: 10
- Views: 1638
error OTRS 6.0.37
Hello I have been using OTRS for a few years and until Monday I was running debian 10 with OTRS 6.0.35. As I saw that Oauth2 had been implemented in OTRS I made an update First an upgrade from debian 10 to debian 11 then an upgrade from OTRS 6.0.35 to 6.0.37 But I have a problem when configuring oau...